Trip dates: March 9, 2014 – March 14, 2014
This resort was rated as a 5 of 6 golden apples by Apple Vacation. Overall, I would NOT return to this resort for a second vacation.
Positives: ROOMS: Our rooms were spacious, clean, and beautiful. Our group was offered free oceanview upgrades upon arrival, and our rooms were cleaned out daily. VIEWS: The views throughout the resort and from the room are beautiful. The resort sits right on the ocean, so you are only 5 steps from water at all times. CLEAN: The overall resort appeared clean, our rooms were clean, and the restaurants were clean. SPA: Sunscape vacationers are allowed to use the spa services from Secrets, and this is a must! The spa is beautiful, serene, and absolutely fantastic. Services are great for the price. SNORKELING: The snorkeling tour that you can book through the resort is wonderful! We went snorkeling for a full two hours and only paid $32 (plus tips). Great views and fantastic staff! We heard from many other people that the diving was just as good. WAIT STAFF: The staff at the bars and restaurants were friendly, professional, and did a great job serving everyone! BEACHES:The beaches are sandy and kept clean from garbage and there is a lot of beach space to use. Only downfall is that the water becomes rocky very quickly, so you don’t have a “white sand beach” feel once you enter the water (very few people were swimming off the beaches).
NEGATIVES: FALSE ADVERTISING: The website is full of false advertising! There is NOT a sister resort, that resort has been bought by Secrets, and the Secrets staff will kick you out if you try to come use the “sister resort” amenities. This means there is NO swim up bar and there aren’t 5 restaurants. Management told us that the website was fixed in September, 2013; however, we booked our trip in January, 2013 and read on the website that we would be able to use the sister resort features. MANAGEMENT: The management was nothing short of RUDE to us when we complained about the cold food and the fact that we were kicked out of the “sister resort” after Sunscape staff told us we could go over there AND drew us a map of the pools and bars we could use! FOOD: You have 3.5 restaurants to choose from at Sunscape: a buffet style (food is often cold or has bugs in it), a grill (very basic and limited options), one sit-down (often a one hour wait, food is decent but menu doesn’t change) and a pizza place that is only open at lunch (the pizza tastes like cardboard!). Room service is available – the breakfast options are decent, lunch is basic (soup, mac and cheese, or chicken nuggets) and you can only order pizza for dinner. Want a drink? You will have to go to the bar – room service doesn’t deliver drinks.
AMENTITIES: You have two pools at the resort – they are basic, no swim up bar. You must get up for drinks – not once did wait staff walk along the beach or the pool to take drink orders. There is always a shortage of lounge chairs. Staff does not come through and pick up towels throughout the day, so good luck finding a chair next to the pool or the beach! SMELL: Your beautiful surroundings will often be overpowered by a strong smell of sewage. This awful odor was present as you walked through the main paths of the resort on a nightly basis.
- Official Description (provided by the hotel):
- Fun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. The 218 spacious guest rooms and suites offer finely-appointed amenities and beautiful views. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Connecting rooms and family suites plus kid and baby-friendly amenities are perfect for accommodating families. Families, friends, singles and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at four reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at three bars and lounges. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Take part in land and water sports, relax by one of two sparkling pools, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, getaroom.com, Priceline, Hotwire, HotelsforEveryone, HotelQuickly, TripOnline SA and Cancelon so you can book your Sunscape Sabor Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sabor Cozumel Hotel Cozumel
- Wyndham Cozumel Hotel
- Cozumel Wyndham