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“We love this resort!!!!”

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Sunscape Sabor Cozumel
Ranked #17 of 52 Hotels in Cozumel
Certificate of Excellence
Mooresville, Indiana
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“We love this resort!!!!”
Reviewed February 12, 2014

My husband and I along with some friends and family just recently returned from Sunscape. We stayed this year from Jan. 14 thru Feb 4, 2014. This was our fourth year and we can't wait to go back next year. A few changes this year were the swim up pool-bar area has been removed from the Sunscape section. Also we lost one of our buffets for breakfast-lunch and dinner. However I have to say we still had just as much fun this year as we have had in the past 3 years. We love all the staff and the guest at this resort. We leave every year with new friends. We have found the repeat guest come around the same time frame every year. So we see many of our new friends each year. This year we were upgraded free of charge to the 3500 area with a quiet large pool which has a wonderful view of the sunsets and ocean.

The guest that complain I truly feel would complain no matter where they go on vacation. No, this isn't a 5 star resort, however for the price it's "for us" a wonderful resort. The snorkeling is fabulous right at the resort! My husband goes deep sea fishing every year and has a wonderful time. We rent a jeep every year and drive the entire island and feel as safe as we would at home.

Some of our must places to visit every year on our day outing is the: Bob Marley Bar, right on the beach, then over to the Light House Park, then always around to the back side of the island we have lunch at Chen Reo. Finish our day shopping down town. Another one of our favorites is "The Pirate Ship"- Lobster & Steak Dinner, the show is a must see. So much fun! If you want a relaxing vacation at a low price this is your place. If you want 5 star this is not for you. I think the age group that fits in the best at this resort is 35-up. I don't think the younger group would like this place, not a big partying place. I wish it would go back to adult only in the future, however the time of year we go it's not that big of an issue.

Another fun thing we did this year was swam with the dolphins and manatees at Chekaneeb Park. It's pricey but something you only do once and we are so glad we did it this year. The scuba diving is the best at Cozumel of which my husband and I have drove many of the sites. Also if you don't scuba the snorkeling trips are fabulous and can be just as much fun as the dives.

Sunscape Staff we'll see ya in January of 2015, if not sooner!!

Room Tip: We have been in most area's and liked every room we have been given. This year we had 3513 and l...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank Renee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 13, 2014
Hi Renee J,

On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.

We are happy to see that there are elements of the resort that you quite enjoyed; it is a pleasure to us that our guest enjoyed their stay with us, we are all the time trying to please to our guest, and when we see that you enjoyed your stay we are happy, because it shows what we want to provide to our guest at Sunscape Sabor Cozumel, our staff is always offering to our usual level of service.

Once again, we thank you for taking the time to share such a wonderful review of your experience with us.

We look forward to have the pleasure of hosting you back in the near future.


Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
East Dubuque, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 12, 2014

The only good thing about this place is Ricardo the bartender at the upper pool and the view of the ocean.
The staff was not helpful, we stayed from Tuesday to Tuesday and never had washcloths, only had two towels and they only refilled the fridge once (after i called 3 times to tell them). The room itself was clean but to not get the items replaced that we had the day before made getting ready to do anything very difficult. We would call and say we didn't have something and when they got around to it they would maybe bring it. The TV did not work right... the only station that came in was HBO family. The food was HORRIBLE. Yes, i am a fairly picky eater, but i usually can always find something i like! What they call buffets were a joke. There were 5 things to pick from, some not even marked with what it was and the food was always cold. If you wanted an omelet for breakfast it took 20 minutes becuase they only made one at a time and then when you got it, it wasn't cooked and was gross anyway! In the portifino restaurant there were always bugs stuck in the desserts and foods over on that side of the buffet. Things never got refilled so if you didn't go to eat right away, you were NEVER going to find anything you liked. On the website of the resort it says there is a swim up bar and really there is not. They put a concrete wall up to separate our resort from its sister resort next door. This wall definitely makes you feel like you are on the "poor" side of the resort. The people at Secrets (their sister resort) can utilize all of our amenities but we cannot use theirs. At night or in the afternoon there was nothing to do. I feel sorry for anyone who doesn't like to lay in the sun because they most definitely had to be bored. The weather and Sun was great and i thoroughly enjoyed that but I will NEVER recommend this place to anyone... complete waste of my money!!!!

Room Tip: Ask for a room with a working TV, working Refridgerator and you will be good to go!
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MICHELE A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 13, 2014
Hi MICHELE A,

We appreciate the time that you have invested on writing an overview of your stay with us.

There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Random Lake, Wisconsin
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 10, 2014

We usually go thru Apple Vacations for our once a year vacation to Mexico and have been doing so for the last 9 years-we allways have 8-12 people come along and have allways went thru Apple-5 golden or better-not anymore-when we booked there was another swimming pool, complete with swim up bar and also another eatery-guess what, sold it to Secrets next door,they can come to Sunscape,but we cant go by them.The people that run the place seem to be very nice,bartenders,entertainment group even the front desk-but the rooms are moldy,ants,air conditioners that don't work,showers that don't work-TVs and refridgerators that are rusted and dont keep cold,you shouldn't have to put up with crap this from a 5 GOLDEN APPLE resort.Several highlights were the super bowl party on the beach-Mexican fiesta by the pool area and the weather and fishing-7 Mahi-Mahi and a barracuda in 4 hrs-really big waves out there fishing-rent a jeep and take it around the island,lots of white beaches and authentic Mexican eaterys,not like the resort,the resort food is OK,but its kinda like you never left home-Drinks are good,no skimping on the booze,another little secret is if you need more can beer for your fridge,go to the other pool up top,they have can beer there everywhere else its tap,If your going here upgrade to on the ocean view or better,open up your padio doors and your 30 feet from the water--this place could be really nice if they would take care of the accomadations-and Apple that's another story

Room Tip: Tipping a few bucks here and there seems to help
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1chuck2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 12, 2014
Hi 1chuck2,


Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

As with any hotel, there can be unexpected issues, but we agree with you that how it is dealt with makes a big difference to the guest. It is unfortunate that we did not have the chance to change your negative perception of our property before you left.

Thank you for your suggestions on how we can make our hotel even better, I have passed these comments along to Management for further review


warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Random Lake, Wisconsin
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 10, 2014

My wife and I stayed here from 1 Feb.-8 Feb. 2014. I had read the reviews and was a bit concerned about the trip, not after our stay, however. I did not experience the trouble that were listed in earlier reviews, I can only speak to our trip and the type of vacation we enjoy and this was it. We travelled with 3 other couples. The weather was about as spectacular as you good ask for. If you like upper 80's and Sun. The Staff at this resort is second to none. Anything we needed was supplied in short order. One of the couples did have an issue with their room but it was resolved promptly.

The location for both beaching or Pooling are excellant, with excellant snorkeling opportunities. The drinks were mixed well and the bartendars professional and social. My room was cleaned daily with no complaints. They only put two beers in your fridge daily, but more were available if you asked. The food selection was limited, but well prepared. None of us couldn't find something we liked. There were at times a sewer smell, but did not last long. Everything was easily accessible and clean.

For the price of this trip, I have to say it was an excellant bargain. Everything was easily accessible. We would definitely return

We had a GREAT trip and recommend this Hotel to anyone who

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 53Ram63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 12, 2014
Hi 53Ram63,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor Cozumel.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 10, 2014

We are staying at Sunscape Sabor in Cozumel and it is a beautiful location on a fabulous beach. The management and staff have been very unaccomodating and not willing to help however. We experienced a harried check in that left us roomless for 5 hours to no phone or hairdryer in our room and a general feeling that the staff just doesn't care. Thank goodness the weather has been great and the margaritas frosty.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lori Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 10, 2014

No service. At least not management or front desk. Lots of problems with rooms, etc and they really don't care to fix them.
Wait staff are very good.
Still here and they still haven't taken the time to improve the situation.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Noel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2014

All the staff is so enjoyable!!
Beautiful place.
Great movies.
Well rested after our daily dives. Mattress felt good. Would've slept even better with different pillows, but that's more of a personal thing.
Even tho we dove nearly every day, it was still enjoyable to get back to the resort & be able to experience great snorkeling!
My complaint would be with the food. Much too bland. Even the desserts.
The French Toast was the exception!...Yum!
The odd thing was, each morning at breakfast there were no spoons on the table (two forks & a knife), yet there was yogurt & cereal choices on the buffet? When we'd ask for a spoon we were most always given a large serving size spoon and would need to ask yet again, for a normal sized eating spoon. Food choices were also limited & most especially if you personally choose a "plant-based diet" & do not eat meat.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 12, 2014
Hi Lori C,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are certainly pleased to understand from your comments about your recent trip toSunscape Sabor that you enjoyed the resort staff, hotel and accommodating service experience. As a hotel company we will continue to create wonderful guest experiences where personalized service is concerned in an effort to become a highly regarded resort in Cozumel.

Thank you for your suggestions on how we can make our hotel even better, I have passed these comments along to Management for further review.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience again in the near future.

warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Sabor Cozumel

Property: Sunscape Sabor Cozumel
Address: Carretera Costera Sur Km 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Cozumel
#9 Spa Hotel in Cozumel
#11 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunscape Sabor Cozumel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Fun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. The 218 spacious guest rooms and suites offer finely-appointed amenities and beautiful views. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Connecting rooms and family suites plus kid and baby-friendly amenities are perfect for accommodating families. Families, friends, singles and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at four reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at three bars and lounges. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Take part in land and water sports, relax by one of two sparkling pools, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. ... more   less 
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Also Known As:
Sabor Cozumel Hotel Cozumel
Wyndham Cozumel Hotel
Cozumel Wyndham

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