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“First time at the Sabor, rough start, good ending.”

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Sunscape Sabor Cozumel
Ranked #15 of 52 Hotels in Cozumel
Certificate of Excellence
St. Louis, Missouri
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“First time at the Sabor, rough start, good ending.”
Reviewed February 2, 2014

We arrived around 4:00 PM on 01/18/14. Check in was a pain. We had two couples and one solo arriving. The couples made reservations via Apple in Oct. and the solo guest signed on in Dec. One couples room wasn't ready, the solo got a great room on the third floor with a king size bed and the other couple was assigned a room on the third floor that was occupied.
Before we moved any bags, hoping to get the third room assigned, we were sat down in the nice lobby couch areas and given our $200 free voucher speech. (worthless IMHO). And then were tried to get nailed down on scheduling a time to view their other properties. (Time share presentation.) We declined an told the lady after listening her for the last half hour or so that we really wanted to get a drink and a bite to eat. The next day she chased us around when we seen her until one of us told her we weren't interested and leave us alone. After that no more bothers from her.
Off to the two rooms we went.
We took both couples luggage to the 2331 and the key's didn't work,. The number was written by the clerk at the desk on the map I was given and shown to the bell hop. He then used his key to opened the door and quickly pulled it closed when we could see personal items in the room. (what a shock for those folks). (I felt sorry to the bell hop for carrying several of the bags up three floors needlessly.)
The bell hop ran down to lobby and returned with another room assigned, 2313. We moved both couples luggage to this room until the second couples room was located. What a terrible room 2313 was.
It has a view of the rear walkway and storage shed, the torn screen in bathroom let mosquitos in, the safe was locked open, mini fridge didn't work, mold on the wall, towel rack falling off. OMG, this vacation is going to suck! We asked for a different room and was told they'd have one the next day. During the night while using the bath room a large, 2", roach was seen on the floor. I caught it with toilet paper and flushed quickly down to toilet as it scampered to climb out, thank goodness my gal didn't discover this. The next morning, after a sleepless night, were moved to a much nicer room. What a relief it was to be out of that room. As we passed that room during our stay we could tell nothing had been done to the room as the drapes where still opened as we had left them for several day. I guess this was the "last room" available. Yuk!
Both couples had rooms with twin full size beds which were comfortable but single kings would have been nice.
Things became enjoyable around lunch time. The rooms were taken care of, time share lady was off our back, vacation was back on track. :)
From there on out everything was great, friendly staff, decent food, great house keeping and perfect weather.
All five of us agreed that we'd return to this property again.

Room Tip: stay away from 2313!
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank steveftn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 4, 2014
Hi

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are happy to see that there are elements of the resort that you quite enjoyed such as the staff, food, and house keeping however, we are very concerned to know that your experience did not live up to our usual level of service offered at Sunscape Sabor Cozumel.

We sincerely hope to welcome you to Sunscape Sabor Cozumel on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.

warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Saginaw, MI
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 31, 2014

Spent a week in January 2014. They closed the large buffet off to us and the one now being used has less than 1/2 the selection. The internet used to be in each building and now only in the lobby. The beginning of the week the signal was extremely bad, but was better by the end of the week. Beach & Pool lounge chairs were a problem as there were not enough and people were out by 6 am putting towels on and saving. The food is okay, not super, but alright. The staff as always was wonderful, helpful and polite! But are favorite staff have been moved to the Secrets Aura side of the hotel. There are no longer towel cards, which is nice. We had been told last year that they were going to update, but the only updates we noticed were the door entries are now a magnetic card instead of a key on a string. The dress code has changed to casual, just no swim suits (so will pack different next time) as you used to need reservations and nice clothes to specialty restaurants. (neither needed anymore). They did show some good movies and have nightly entertainment. We have been going there for 13 years and it is starting to show it's age. But we enjoy seeing people that we have meet on previous trips. The beach is nice as is the snorkeling in front of the hotel. The beach bar now closes at 5 pm instead of 6 pm, that was kind of disappointing. All in all we had a nice time.

Room Tip: Ask for ocean front, not view and first floor is nice.
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  • Stayed January 2014, traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mulbary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, February 1, 2014
Hi Mulbary,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are happy to see that there are elements of the resort that you quite enjoyed such as the beach, staffr and service , we are very concerned to know that your experience did not live up to our usual level of service offered at the hotel.

We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience.

It is unfortunate that we did not have the chance to change your negative perception of our property before you left.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doolittle, Missouri, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2014

Stayed for 4 days in January...Had a great time time, like the location, not a huge resort which we like, Staff was super nice and always spoke to you, had a great room..upgrade to a suite is well worth it..newer and bigger rooms, nice beach and pools, the sun sets were beautiful, food was OK not great..but not a deal breaker for us, we went to town every night for dinner..lots of great places to eat and shop in town.. All in all we will go back!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cookin Scratch D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, January 31, 2014
Hi Cookin Scratch D,

We appreciate the time that you have invested on writing an overview of your stay with us.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management.

We sincerely hope we can have the honor of being your hopes in not too distant future.


warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2014

When we booked the Sabor, we did so based upon Apple's rating system, which gave this resort a 4 apple. The Sabor is no higher than a 3 apple. Rooms are small and mediocre; food is mediocre; main pool and area are small. The only place to get WiFi was in the lobby, and then only in a small area, so everyone is sitting on top of each other to get a connection. They have lost a large portion of the property, including a restaurant, to Secrets next door. The one positive was the staff, most were helpful and had smiles on their faces. We were so disappointed that we paid extra and gave up some of our precious time to move to Secrets.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janeen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, January 31, 2014
Hi Janeen D,

Thank you for taking the time to write a review about your stay in our resort.

We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.

While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Please contact us directly at info.seacz@secretsresorts.com to take care of your next reservation.

warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plattsmouth, Nebraska
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 27, 2014

This was our 3rd year in a row we chose the Sabor for our vacation destination. I will be honest, I was worried. Last year we heard possible new ownership, which usually means change? Plus, I read a lot of bad reviews after already booking. Regardless, I went with an open mind.
Once again, the Sabor was what we expected plus a few changes.
The beach is awesome, the water is perfect, we take floaties and can float all day In the ocean and not get pounded by waves. It's a great snorkeling location. We never had to fight to get a lounge chair.
The food was ok, it's nice to have a choice. The sea side grill is what we visited most, restaurant options we fine for what we wanted. Drink options were awesome. The staff was by far the best part of the Sabor, not once were we not greeted when a staff member passed by.
Danial, Louis,Gabriel to man a few, were so friendly. Louis we have known from past years and enjoy his stories and friendship from year to year.

All in all, we love the Sabor as it fits our needs. We have been treated very well each time we have been there. I have had better food choices at other places we have stayed, but the food choices is not a deal breaker for us.

As our group traveled back to the airport, we all agreed we will be back next year. For all inclusive you can't beat the price.

Room Tip: Rooms closer to the main bar are noisier late into the night, but the view of the ocean is to die fo...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, January 28, 2014
Hi Kelly H,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 26, 2014

This was our first trip to Cozumel. We had a great stay. We went in the off season and it was a little less party atmosphere than expected, but over all a relaxing get a way and great place. Great Staff, Great Food, and Great Drinks. Beautiful water for snorkeling. We would defiantly go back.

Room Tip: Pay the extra and go with ocean front. Totally worth it!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bjibabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, January 28, 2014
Hi bjibabs,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Sabor Cozumel. We are overjoyed to read that you’ve enjoyed your stay, specially.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management.

We sincerely hope we can have the honor of being your hopes in not too distant future.


warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Iowa
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2014 via mobile

The location is perfect. Lobby is impressive. Service and staff are great. For a all inclusive resort it is average, it could be so much better. I had some good meals but overall the food was subpare. I believe they are using leftovers from other meals to stretch the food budget. We did get sick the last day we were there. I believe the salad I had had leftover chicken in it. NOT GOOD! The two other problems we had were not having hot water. This was addressed by staff after our complaints and the room smelled of mold. The smell improved during the week we were there however.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine12060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review, January 28, 2014
Hi Christine12060,

We appreciate the time that you have invested on writing an overview of your stay with us.

We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience.

If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team of your comments.

We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Sabor Cozumel

Property: Sunscape Sabor Cozumel
Address: Carretera Costera Sur Km 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#8 Top resorts Hotel in Cozumel
#9 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunscape Sabor Cozumel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Fun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. The 218 spacious guest rooms and suites offer finely-appointed amenities and beautiful views. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Connecting rooms and family suites plus kid and baby-friendly amenities are perfect for accommodating families. Families, friends, singles and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at four reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at three bars and lounges. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Take part in land and water sports, relax by one of two sparkling pools, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. ... more   less 
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Also Known As:
Sabor Cozumel Hotel Cozumel
Wyndham Cozumel Hotel
Cozumel Wyndham

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