The resort was not what we expected. Half of it was shut down for renovations and most of the restaurants and bars were closed (including the swim-up bar) which we were excited to get to use. No notice was provided to us that much of the resort would be closed down. We had to eat at the same 2 restaurants and drink at the same 2 bars the entire stay. Got old! The food was bland as most all-inclusive resorts are.
We very disappointed in the rooms. They need major updating. We stayed in Room # 3311. Our room was supposedly the nicest room they had. The Honeymoon Suite w Jacuzzi, Ocean front. I had to pitch a little fit to make sure we got this room when we checked-in, as this was what we booked (via Travelocity) but not what they had planned to give to us. After waiting an hour to get the right room we arrived to find a mediocre room which lacked much love. Very old furniture, dirty old lamp shades and dated fabric. We were greeted by a welcoming bug in the shower which had been caulked around the edges about 5 times so looked very bad. We had sugar ants on our sink top and water appeared to be leaking from our bathroom into our main room area (think they had major drainage issues). The toilet ran unless you jiggled the toilet handle after each flush (possibly the cause of our floor water issue) which was annoying to say the least.
Our A/C leaked the first night we were there from the massive rain we had all night. So we had to shut it off in the middle of the night. Thank god our room was a suite with 2 A/C units so we didn't burn up. They did fix it promptly the next day.
It was also extremely loud, we were awakened each morning by noises from above us and outside, due to the construction or slamming of doors and chatter by guests next door. We were very close to the beach which was nice and a few steps away from the beach bar, which we spent most of our time. After a few cocktails everything was more tolerable! :)
The Wi-fi was terrible. If you got signal it was only in the lobby which was also inconvenient to have to walk all the way up there to check emails, etc.
The only really good comment we have is the staff was very friendly. We spent most of our time hanging out at the beach bar. Carlos was our bartender and he was awesome! Made our experience much better. But we will not be staying at this resort again.
- Official Description (provided by the hotel):
- Fun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. The 218 spacious guest rooms and suites offer finely-appointed amenities and beautiful views. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Connecting rooms and family suites plus kid and baby-friendly amenities are perfect for accommodating families. Families, friends, singles and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at four reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at three bars and lounges. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Take part in land and water sports, relax by one of two sparkling pools, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. ... more less
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- Also Known As:
- Sabor Cozumel Hotel Cozumel
- Wyndham Cozumel Hotel
- Cozumel Wyndham