We went on a cruise with our two teenage boys (18 and 15) in February. We did not want to pay the outrageous cruise excursion prices, so looked at tripadvisor for ideas. That is where we found Cozumel H2O. We sent an email with our many questions and Loes promptly replied. We arranged for a private snorkel tour for the four of us, but were worried about being back on time for our cruise departure.
Loes assured us that we would be back in plenty of time for the cruise, and that our deposit would be refunded if plans changed. When we arrived, she had arranged for Uriel to take us out since she had unexpectantly injured herself. It was a fantastic day, the highlight of the trip.
Excellent customer service, excellent experience, excellent communication. I would book with them again (and hope to).
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