Where to start, I arrived after super on the 28th of December 2010 after having difficulties locating the place. I had left a $1000 us deposit prior to my arrival, the unit was rented through a third party agency. I was met by Denis the owner who was sitting at the gate, he seemed to be annoyed about the time we arrived. He greeted us by stating that if we were going to be staying there that I would have to produce $1200.00 cash. I explained that I did not have the money right now but would get it for him the following day as we been travelling all day and it was getting dark, Dennis agreed. The following day me, my wife and five year old daughter went to town for the day, I went to the bank and got the money to pay for the unit. Denis had instructed to shout out his name when we needed to talk to him. At 18:30 I called for him and he did not respond, at 20:30 I went out to meet friends and called for him he did not respond, I returned at 00:30 he was no where in site. In the morning I met with the third party who I rented the property through, I gave him the money to give to Dennis. When he went to pay Dennis, Dennis freaked out and told him we had to be out of the unit by 11 am the next day. I went to speak with Dennis to try to find out what was going on and reason with him. He was in a very agitated state and yelling at me stating that he was fed up with this [--] and that I was suppose to pay on the first day on arrival, I informed him that I had the money but he was not around when I went to pay him, he said he didn't care and that I had to get out, I informed him that I had my wife and five year old with me too, he said he didn't care and that he could rent the unit I was in several times over since I was there as people were knocking at his door. He then said this and I quote: "This is what happens you deal with dirty corrupt Mexicans." Pretty strong words from him considering he's not mexican. My wife then interrupted after hearing Dennis shouting. I broke the news to my wife and daughter who both started to cry, try to explain to a five year old about a person like Dennis. Dennis then threatened to call the police if we did not leave.
After this the third party person I rented through (the dirty mexican as per Dennis) was able to find us within two hours a two bedroom waterfront apt which was much nicer then what we had Casa Deja Bleu.
The two bedroom unit we had was adequate. The pool was freezing cold and I had to put a wetsuit to go in with my daughter and was going to buy one for her two prior to getting kicked out. The court yard receives little sun throughout the day do to location of the building.
I have little nice to say about my experience about staying there, prior and during my bookings I was never advised about having money on hand to pay the difference. I would like to mention that I'm a police officer and this is by far the worse I've ever been treated anywhere's and I've travelled a lot.
I would like to thank Dennis for the Merry Christmas and Happy New Year he provided me and my family. I would've commented earlier but I was afraid that Dennis would've read this and if we met in town, I was worried because of his agitated and apparently violent nature that it could've lead to a confrontation that I did not want.
If you do want to stay here, Dennis is only about $$$$$$ and has no common sense or compassion.
I think everyone will get the picture of the start of my holiday. I'm happy for the third party agency for looking after us after we left.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan 22, 2011
They didn't pay the deposit on time and they didn't have any money when they got here . i let them stay 3 days for free before i asked them to leave.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.