I booked a 5 day trip for Thanksgiving week through PADI Travel to get my son's certification dives completed. I booked the 5 nights / 3 days of diving package for each of us, plus my son's certification dives and an extra day of diving for myself, for a total of 7 days of 2 tanks/day boat diving.
First, the good: I really liked the resort - simple, spotlessly clean, not too fancy. The dive staff and resort staff were great. I have no complaints about the room, the resort, or the staff. I really liked the facility and location. If I were making a decision just on that basis, I'd definitely stay at Scuba Club again.
The OK: the food is good, but not great. I booked the breakfast & lunch only package. Purchasing dinner at the resort if you didn't get it included in the package is VERY expensive for what you get. That just gave us an incentive to walk into town and explore the little local restaurants where we could get a full dinner plus a beer and a limonada for about $10 total - much more interesting, and a lot less expensive.
The bad: We arrived Monday afternoon. Tuesday morning my son did his first two checkout dives off the shore. The instructor was great. That afternoon I went out on the boat for 2 dives. Wednesday, it was too windy - 30kts plus, big waves, and the port captain declared the port closed for diving. Thursday, same story. Friday morning same story, finally late morning it finally calmed down enough that my son could complete his checkout dives off the shore. Saturday, the day we left, of course finally the wind let up and the dive boats went out. None of this is the resort's fault, after all they can't control the weather. The dive staff was just as frustrated as the guest, and my son's instructor got him in the water on Friday as soon as conditions had calmed down. So what's the problem?
I expected I would get a refund for the unused diving days - but no, more than 3 months after the trip, I'm still waiting. PADI Travel has been no help at all. I was offered a refund for 3 days, it should be 6. I am very disappointed and upset with the poor communication from PADI Travel on getting a refund for the unused portion of the trip.
So if you book here, beware...if the weather doesn't cooperate, you'll have a really hard time getting any kind of a refund. Look into trip insurance. Maybe booking direct with the resort would be a better bet rather than going through PADI Travel.
This was my first trip to Cozumel, and unfortunately we didn't get to see any of the world class diving that Cozumel is known for. And if you're not diving, there's not much else to do on the island. Every day 3 giant cruise ships pull in and vomit out thousands of passengers who all swarm into the little town which has a row of shops along the waterfront all selling the same tourist junk. It is much more interesting to get a few blocks back from the malecon to the shops and restaurants where the locals go, and a lot cheaper too.
I wish my experience had been better, if not for the hassles getting a refund, I'd be giving this place 4 or 5 stars.
- Official Description (provided by the hotel):
- Scuba Club Cozumel is one of the few dedicated dive resorts in Cozumel. With 60 air-conditioned ocean front rooms, each with its own private balcony. Every detail has been made to make a divers vacation as easy as possible with all the services you need in one convenient location. Resort amenities include a private beach, fresh water swimming pool, 2 Restaurants and bar, small work out room, FREE WiFi and a 5 Star Dive center. The rooms are just a few feet from our private dock where our 7 custom dive boats will pick you up. Store your gear mere feet away from the unlimited beach diving day or night that is included in our dive packages. Never be rushed to make a dive as our restaurant and dive schedule are coordinated to make sure you can relax and enjoy your vacation. We have given the "DIVE, EAT, SLEEP" another dimension with superb food, quality service and a first class dive operation. Located 1 mile south of downtown Cozumel, it's an easy walk to check out the town. Our on-site 5 Star dive operator offers instruction from beginner to Divemaster with a host of specialties. Daily dive trips along with additional excursions such as Night Dives, Twilight Dives and Wreck dives are also available. There are a lot of activities available after the dives that can be reserved by the front desk or just hang out on our oceanside hammocks. ... more less
- Also Known As:
- Scuba Club Cozumel Hotel Cozumel
- Scuba Hotel Cozumel
- Cozumel Scuba Hotel