My family just returned from eight wonderful days at the resort. First, our arrival transportation was very quick,from touching down until we arrived at resort was one hour. Upon arriving at the hotel we were greeted with smiling faces,everyone was so nice,our check-in was flawless.We arrived at hotel at 1:30 pm and our room was ready and clean.If you are laid back and want to relax,this is the place for you,we have vacationed in Mexico over twenty times,and this was the most quiet resort we have visited. If you are high energy and looking to party,you probably would not like this resort. Now for the pros and cons. Pros first,the staff is amazing always with smiles,they really want you to be happy and to have a great stay,the entertainment crew was great,especially Javier,they go out of their way! The grounds are spotless,workers constantly working on the landscape.The resort is the perfect size,you can walk to and from any point on the grounds in less than three minutes,the beach is very pretty,but once you enter the water it is very rocky,always plenty of chairs and lots of shade structures if you need a sun break. The pool is fairly large and also never had a problem finding chairs,the swim-up bar in the pool opens at 11:00 everyday and we never had to wait long for drinks,the bartenders were very friendly and by day two they remember your name and your drink.The daytime and night time entertainment is what you make of it,just always remember that the staff tries very hard,so you should always respect their efforts.The maid staff is outstanding,cleaned room and changed out towels everyday,we came back to room every afternoon to find towels in shapes of animals and flower pedals on bed, great touch !! And now the Cons, the buildings inside and out are in terrible need of an update,the rooms are VERY SMALL!!!,there are no dressers in rooms,only small cubby style storage in closet. When checking in you will need to ask for more hangers,along with an ironing board and iron. There is a room safe,but there are no directions for using it so here you go,on the inside of safe door there is a white button, push and hold for three seconds, next enter a four digit code and the press enter, enter your four digit code again and press enter,close the safe,enter code and press button at bottom right corner of keypad and you can then lock and unlock safe. You might be thinking why am I telling you this,and it is because there are no directions on safe,and this will save you the phone call to front desk.And now for the restaurants,the Mexican restaurant was very good,the steak house was fair,but it is not air conditioned,very muggy at night. The main buffet also has no air conditioning,very comfortable in the mornings for breakfast, we ate dinner there after 8:30 so it was not too warm.The buffet dinners were average at best,as is the case with most all-inclusives.I hope this review is helpful,again I will say you will not find a better staff.
- Official Description (provided by the hotel):
- Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more less
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- Also Known As:
- Iberostar Cozumel Hotel Cozumel
- Cozumel Iberostar
- Iberostar Cozumel Mexico