My family (husband and two daughters in their 20s) spent 10 days here. We had an awesome time and are saving to go back again.
The Star friends and staff are AWESOME. I cannot stress this enough! They treat you like you are family and make sure you are well taken care of. They get to know you and greet you by your first name. They work very hard on putting on a great evening show for you to enjoy. We have to thank the bar staff (especially Nicolas) at the pool for a job well done. They manage to keep the drinks flowing to keep the travelers happy. Another thanks goes to Mariana and the front desk staff. They did a wonderful job by answering all our questions, giving us rooms with ocean/pool views (best location we have ever had) and a bottle of wine in our room for our anniversary. You made us feel very special, Thank you so much! Our biggest thanks goes to the Star friends. I know I have mentioned them already, but they are what makes us keep coming back. A big thank you to Irving, Mari, Guillermo, Alexx and Francisco. You guys are the BEST!!!!! Thank you for making a trip so memorable! We appreciate you, all that you do, and think you are GREAT!
The grounds are beautiful. They keep them well maintained. The wildlife is an added bonus! It is a tropical paradise. The pool is wonderful, warm and relaxing. I brought a raft and spent most of the the floating in the pool. There are many food choices, so you should always be able to find something you like. We tried all 3 specialty restaurants. I hate to mention this, but feel I have to be honest. When we are at the Mexican restaurant our waiter forgot to bring my husbands appetizer, then brought him the wrong dinner (not what he had ordered) and argued that this is what he wanted. They never came back to refill our wine glass and my chicken tacos had no flavor and too much grizzle in the meat. Many guests mentioned the fact that you have to wear pants there and really were not happy about that. There is no reason. It is not fine dining. They other 2 restaurants were great. This was our first time at the Rock Star Cafe, and we only went because a couple we met who frequesnt the resort recommended it. It was actually our favoriate. The shrimp appetizer was wonderful. My salmon could have used a little seasoning, but I thoroughly enjoyed it and it was a large chunk of meat. My husband ordered the steak and said it was the best meal he had. The dinner buffet always had many options as did the lunch buffet. The cocktails are not too strong so you can drink all day. If you need them stronger, just ask and they will happily ablidge. Dont foget the drink of the day! The rooms are nice, and could probably use a little updating. They smell a little musty, but a quick spray of lysol (a small travel size i packed) and problem solved. The towel animals and flower petals are such a treat. Make sure to ask for a matress topper it makes a big differnce in the comfort of your bed. We joined in on many of the activites which is a lot of fun. They have a nice variety of things for you to do.
There is a lull between dinner and the show so we played cards (with the deck we brought) in the lobby while we enjoyed the music in the lobby. One night it was a mariachi band, very cool!! Snorkeling off the pier is very nice. There is a large variety of fish and other sealife. The beach is nice with a lot of palapas to sit under and a bar right there for you to enjoy. The only drawback is the entry to the water is coral not sand. If you enjoy the sea more than the pool this may be a drawback. I used to be, but now really enjoy the pool atmosphere which is great. People, music, warm water, and a swim up bar..what more could you ask for. I brough a raft and floated around most of the day. It was wonderful. My last comment is that we can not wait to go back and on our visit almost eveyone we talked to was a return guest, many go more than once a year and some had been there over 40 time. I think this says a lot for the resort!!! This was our third time at this resort. We have been at 2 others and this is where we want to come back!
If you have any questions please don't hesitate to ask. Thank you again Iberostar on making our vacation one that we will never forget !!!! If you have any questions please feel free to ask...I love talking about this resort. It always puts a smile on my face!
- Official Description (provided by the hotel):
- Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more less
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- Also Known As:
- Iberostar Cozumel Hotel Cozumel
- Cozumel Iberostar
- Iberostar Cozumel Mexico