We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Iberostar Cozumel
Nearby Hotels
$302
$239
InterContinental
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$347
$289
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$242
$196
Bookit.com
View Deal
  • Free Wifi
  • Free Parking
$172
$142
Bookit.com
View Deal
  • Free Parking
  • Breakfast included
$306
$248
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Allegro Cozumel(Cozumel)
$139
$115
Bookit.com
View Deal
  • Free Parking
  • Pool
$160
$121
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$155
$125
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
$270
$193
Expedia.com
View Deal
  • Free Parking
  • Pool
Cozumel Palace(Cozumel)
$504
$456
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (5,268)
Filter reviews
5,268 results
Traveler rating
2,292
1,933
682
247
114
Traveler type
Time of year
LanguageAll languages
More languages
2,292
1,933
682
247
114
Show reviews that mention
All reviewsstar friendsdressel diverspink flamingosfishsteak restaurantwater shoestenderloindive shoprooms are smalltex mexswim up barsand fleasspecialty restaurantsmattress topperrocky beachother resortsmain buffet
Filter
Updating list...
2,704 - 2,709 of 5,268 reviews
Reviewed February 28, 2013

This was our 5th time back, this year other family members joined us. My husband origionally chose this hotel for the location, being so close to the dive reefs. We enjoyed so much, we continue to return. We have not had a single negative experience.
We love the bungalow style of the resort. The food is very good, many options. This year we enjoyed 3 different lunck options on the beach on 3 different days. One day was paieha (spelling, sorry) another was bbq and another pasta, all that on top of already good options. We have never felt unwell after eating, and I know that is a concern when travelling.
The rooms are unique, clean and comfortable. We always ask to be near dive shop and the last 3 years we were given the specific room we asked for.
My husband enjoys diving with Dressel Divers, loves diving the reefs. Says the diving is better every year.
The entertainment is very good. You see the staff work so hard all day, then they put on these amazing evening shows.
We will continue to return.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank pjm2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this reviewResponded March 4, 2013

Dear Guest

We would like to express our most sincere gratitude for choosing to stay with us for the fifth time. Your repeat visits are really motivating, because it means that our management and personnel are doing things well and you feel well looked after :-)


It is gratifying to know that you enjoyed the resort facilities and the food, including the specials that the chef makes by the beach (paella, barbecue and the fideuà). We have a new Head Chef and we are happy with the changes he is making.

We are really proud to read that you really enjoyed the nigh shows and the activities offered during the day. We will share your nice comments with our entertainment staff; they will be very happy to know that you valued their hard work!

Diving in Cozumel is wonderful and we are thrilled to learn that your husband is enjoying it more and more every year.

We really look forward to your sixth visit and for the many more to come to your home away from home Iberostar Cozumel.

Best Regards from your Mexican family :-)

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

Iberostar Cozumel is a lovely resort .Anyone who disses this place is either spoiled, picky, or totally loaded with money. Granted I was there in November when the resort was at a lower occupancy but we had a wonderful time. As others have said, the grounds are beautiful, Loved
wandering amongst the peacocks, flamingos, iguanas. The flamingos off the lobby was nice too. Took me a long time to write this review because the effort to get there was grueling. First day was cancelled due to hurricane sandy airport closure. Next day plane had mechanical issues. In stead of arriving at 9:00 am, arrived at the resort at 9:00pm. So basically my four night vacation, soon became a two night vacation. My clouded judgement has finally faded and I can focus just on the wonderful 48 hours I spent there. The pool area is clean and the staff couldn't have been nicer, especially Juan at the lobby bar. The beach and view were gorgeous. My traveling companion likes the crystal clear blue water, sandy bottom. Cozumel is a coral reef. Shoreline is rocky. Glad we brought water shoes as others had suggested. Excellent snorkeling can be found around the deck. Food is your basic all inclusive food, period. They had a lot of choices. The rooms were in bungalows, so sweet and quaint. Loved this place over your usual hotel-like accomodations. The air conditioning was so cold, we jokingly said to each other we were going to "Antarctica" when we headed back to the room. We rented a car and drove around the island one of the two days and we were so glad we did. i don't understand how people can go to a beautiful island and not explore at all. Had lunch and drinks at Coconuts. Spoke with the owner for a long while, told him of our saga to get there. He pulled out a photo album from the hurricane that destroyed the place a couple years earlier. I would definately recommend this place for the price paid. It is a unique place and I would love to go back someday.

Room Tip: Get the foam mattress topper for your bed and do tip the lovely staff that work there.
  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BEACHBUMPAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this reviewResponded March 5, 2013

Dear Client

On behalf of the management of the Iberostar Cozumel we would like to thank you for the opportunity to serve you during your recent holiday with us and for taking the time to share your comments about your stay.


It is a great honor to read your kind comments on the service provided by our employees, especially Juan at the lobby bar. You can be sure that we will share your comments with him and the rest of our co workers so they can feel motivated.

We love it that enjoyed our flora and fauna and also that you had time to explore Cozumel and all the wonders that it offers. Regarding our beach, yes, we are indeed located by the reef’s area so the entrance to the ocean is rocky. This is very representative of our hotel and as a natural protected area plus our commitment to preserve the environment, we cannot alter this, however, to make our guests’ lives easier we have located the ladder at the pier as you know, so that you can snorkel or swim and enjoy the wonderful marine life!

We are confident that you will not hesitate to come back to our lovely resort and give us the honor to serve you again in the near future, this time without the travel delays!!

Best Regards

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

Were there last week of Jan 1st of Feb 2013. This was my first trip in the South. It was awesome even if the weather was crappy. We did not get much of a tan, but the diving in Cozumel was beautiful. I was very impress by Dressel Divers. They were very proffessionnal and they knew what they were doing. The awesome thing is to have the dive shop 5 minutes from our cabin, that was the bonus. The food was good, the buffet were fresh and the fact you can eat or drink at any time anywhere is a real treat. I would definitely recommend to go there. The beaches are not very nice as they are on the Cozumel island, which is a reef so a bit of sand with a lot of rocks. But if you just want to suntan, sip a margarita there is a nice big pool. The rooms were clean but so humid.. we had the air conditioning, but a humidifier would have been great! lol . Anyway, if you prefer to go to Play Del Carmen accross Cozumel, take the 45 minutes ferry you will access awesome white beaches, and there is some diving possible as well, booking with Dressel Divers shop before, to go to the Cenotes or dive the Bull Sharks. I was scared at first but it was very nice and no one got bitten! lol. Enjoy!

Room Tip: Ask to be close to the dive shop and maybe on the second floor, less risk of having a bug come into your room.. we had a bug in our room on the first nite quite big I must say. But they were nice enough to clean the whole room again for us.
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mimimonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this reviewResponded March 4, 2013

Dear Guest

On behalf of all the staff and particularly the general manager of the Iberostar Cozumel we would like to thank you for giving us the chance to serve you during your recent holidays and also for taking the time to send us your valuable feedback.

We are delighted to read that you enjoyed our food and drinks, as well as the different services such as the diving shop Dressel Divers, they are great professionals.

It is true that in the Caribbean and especially in the island of Cozumel the humidity is high but our maids use some chemical products that improve the situation. We also have dehumidifiers that we use in turns in the different rooms.

We really look forward to your next visit in the near future at Iberostar Cozumel.

Greetings

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

We stayed as a couple from Feb. 9th through Feb. 17th. Everything was fantastic from check in to check out. We did upgrade to a suite #8932. So I can not comment on lack of room or storage in the regular rooms. We had plenty of drawers, closet space, and the room safe had easy access. The room was beautiful with a great view. Maid service was spot on except for one day. We did tip $5.00 US every day. It was the second to last day, so didn't really matter as we had to pack up the next morning.
Anytime we needed something special, the front desk was more than accommodating. We asked for a mattress topper via email before arrival. It was in place as we entered. A couple of times we asked for more beer and coke lights to be delivered to the room. They were there when we got back to the room. We called and asked for a golf cart to bring our bags from the room to the lobby at checkout. No problem and very prompt.
Miriam at the concierge desk was very helpful with dinner reservations. We ate once at the Mexican and once at the Steakhouse. The Mexican Restaurant was very good. The appetizer buffet was plentiful and had some delicious offers. The tortilla soup was pleasing. We both had the Tacos Especial. Muy Bueno!!! The Steakhouse was Okay.
Now for the buffet! Christian the Maitre d was always around and extremely pleasant. All the staff was, but he really sticks out. All the food was tremendous. Many, many options from breakfast, lunch and dinner. Breakfast and dinner buffets were the best. I would agree with the hamburgers and pizza at lunch not being the best. However, if you couldn't find something to fill the tummy, you didn't look hard enough. The desserts in all the buffets were plentiful and with many options.
The lobby bar was our favorite. Gaspar, Juan, and Fernando are amazing!! Of course we tipped! They did not wait on the tip to give great service. It was there from beginning to end. The other bars and bartenders were good too. The only one we felt lacking was the beach bar. Yes, we tipped there as well. We just didn't feel the gentleman there was too happy about being there.
The beach was rocky. We knew that in advance. We brought water shoes with us. We really did not use them much. We took a walk south and used them then. It was a great walk looking into the little tidal pools and taking pictures. With that being said, the beach was still beautiful with great views! If we wanted to get wet, we would just go dip in the pool. We never did snorkel out front. We did at Playa Uvas and the Money Bar. Both were great spots. We also took a 3 reef snorkel. It was OK - too many people.
We did the Three Reef Snorkel - Ok. We took a jeep tour - that was a good tour. We did the pirate ship dinner cruise - Fun!. The last thing we did was just take a take a taxi to the Money Bar - Great!. See individual reviews on these. I will post those soon.
The grounds are spectacular. Lush tropical foliage. Wildlife from iguanas, peacocks, flamingos, birds, and cats. I am not a cat lover. I've read some reviews of people berating the cats in the dining rooms. They were very discreet and only came up to you if you called or enticed them. I never saw any of them anywhere but on the ground.
The lobby is extremely inviting with comfortable chairs and fresh flowers. All of the outside rest room resources were aesthetically pleasing. Workers are everywhere maintaining and cleaning. We found everything to be within easy walking distance. After getting our bearings down the first day, it was easy to navigate. They do give you maps!
I can't really comment on the Star entertainers. We are early to rise and early to bed. Anytime we crossed path's with one of them they were nice. Those people who enjoy pool games and activities seemed to be enjoying themselves.
We even found the other guests to be extremely pleasant. It must be the atmosphere that this resort creates. You know how some people can be standoffish. Everywhere you looked people were smiling and acknowledging each other. We met two couples. Jim & Shelly from Colorado, and Dan & Shelly from Illinois. Had a great time with both sets of couples. Hope to see you all again in the future!
We only get to take off one to one and a half weeks a year, due to stressful jobs. We do like to get around and try different places. Would we come back to Iberostar Cozumel? IN A HEARTBEAT!!!

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tversluys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

We have already started planning our next vacation to Iberostar Cozumel! We went as a group of 7 people, and requested that the three rooms be close to each other. Our travel agent was unsure that the resort would be able to do that because it's such a busy time of year, but when we arrived, we were all in the same building/hut!

The Pool was amazing- it's divided into 2 sections. One side has volleyball, basketball, and different water activities throughout the day. The swim up bar is accessible from both sides!

The beach is a bit rocky- you need water shoes if you want to walk right in. However, you can use the ladder on the side of the pier- there is sand there. We paid $2 US at the dive shop and were able to rent snorkels and fins. A lot of fish stay under the pier.

Our rooms were great! They were always clean and although the beds were a little bit hard, they were fine. The washrooms looked newly renovated. Again, was very clean. The mini fridge was stocked every other day with water, beer, and different types of pop. Every room has a hammock outside, as well as 2 chairs and a table.

I read that some people complained about the food... I don't know why. The food was amazing. The buffet was different every day. They always had their "staple foods", for example, pizza, burgers, hot dogs, pasta. But they also had themed nights (Mexican, Italian, Oriental). They also allow you to reserve dinner at 2 of the 3 restaurants on site (Mexican, Steak and Rock Cafe).

In the lobby, there were a few representatives, allowing you to book excursions off of the resort. They were very helpful and knew about all of the different excursions that were available. There's lots to do on the resort, but many different excursions off the resort as well!

The staff was fantastic. From the moment we arrived, everyone was very friendly and welcoming. Everyone in the restaurants and buffets were also great; always smiling and making you feel welcome. The "Star Friends" were always interacting with the guests and providing entertainment. They set up different activities throughout the day and performed shows at night. The night shows were always great! Our favourites were the fire show and acrobatic show. They also had Kid's Club during the day, providing different activities for the kids, and a mini disco at night.

This resort was incredible, and we will definitely be staying here again!

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Lauren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this reviewResponded March 1, 2013

Dear Costumer

It is gratifying to read from your review that you have already planning to come back to Iberostar Cozumel. That makes us really proud and motivates us to continue working hard to exceed our clients’ expectations.

It is lovely to learn that you enjoyed the hotel’s settings and surroundings. It is an honor to see that you had a nice time with our employees; they are constantly working to provide the best possible experience to our guests so we will especially compliment them for all their effort.

It was an honor to have you here with us and to read that you enjoyed our cuisine and also the different activities the entertainment staff offer day and night.

We truly look forward to your next visit to your home Iberostar Cozumel.

Kind Regards

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews