The rooms and pool are great. Staff is friendly, eager to please at first, but quickly fell off in service after check-in. Asked for an iron to take the wrinkles out of a button-down shirt, they brought one that was inoperable after an hour and three calls to the desk. When I went down to complain, there were 4 staff idling chatting at the desk. They laughed at the situation and then explained that the two irons they have, both don't work. No sorry, no making it right. Went to our nice valentines day dinner with dress pants and t-shirt. Classy. WiFi is spotty at the very best - certainly lobby only. Pool service is slow and inattentive with usually only one person on staff for poolside service.
- Official Description (provided by the hotel):
- Hotel B Cozumel has an original and avant-garde offer for travelers in search of new experiences,It combines the natural beauty of the Caribbean with a cool concept of space.The hotel is a fusion of contemporary design and Mexican treditions with a creative touch of young talents. Hotel B Cozumel invites you to ladge in the most privileged plce of Cozumel-5 mintutes away from downtown, the airportand the golf course, in a quiet and exclusive area. ... more less
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- Also Known As:
- Hotel Fontan Cozumel Dive