We thoroughly enjoyed our room, the restaurant, the hotel service, the location, and the beach. We did not enjoy the spa service at Savia Spa (the on site spa for the hotel). What was to be a 50 minute swedish massage turned out to be an opportunity for the "masseuse" to catch up on her texting. She occasionally gave a squeeze to the head to give the appearance of working. Apologies from the supervisor but not from the "masseuse" when leaving.
As in prior reviews, the staff is wonderful - attentive when needed but not overbearing.
A definite recommendation to stay here when in Cozumel.