I have to say that the hotel was nice. However, I was really disappointed in the drinks. I tried just about every drink that was available. I tried margaritas, fuzzy navels, beer (Sol is the only all-inclusive beer), pina colada, etc.. I was so disappointed. I kept asking people what they were drinking. Most people paid out-of-pocket for better tasting beer(which is a very limited selection-none that I am familiar with), or they were trying very hard to swallow down this stuff. I am not picky when it comes to drinks. I drink just about anything, but their selection and brands were so weak. A lot of people must have felt the same way, because there were a lot of abandoned, full glasses all over the pool area. If you have already booked at this hotel, order strawberry daquiri with banana, that was the most decent drink that they had. Plus, if you like to party, wait until the night time when you can visit Senor Frogs. They have a lot of drinks available. They even had my favorite Yaegerbombs.
The food at the hotel was okay. It is all-inclusive, so I didn't expect it to be grand. I had read a lot of reviews saying how bad it was, but it wasn't. I will warn you, though. They give you a menu with food that is both included and not included. In other words, they try to trick you into buying something. The menu does not indicate what is not part of all-inclusive. I asked every time. They didn't seem to like it, but I was not going to pay more than I needed to. So when in doubt, ask. I do think that you will find that the food is okay. If not, there are a lot of local places that are very affordable.
Being that food and drinks were part of the all-inclusive package, I would definitely never stay here again on an all-inclusive package. I would just pay for the hotel room. If I intended to lounge around and have a few good drinks, this would not be the place for me. I would look for a hotel that serves top quality liquor. It would depend on the crowd that I came with. If you are coming with the intentions of staying in the hotel most of the time--good luck. If you are planning on enjoying the rest of Cozumel and possibly go island hopping, this hotel will do.
One big thing that annoyed me about this hotel was that they had only one elevator. Our room was on the third floor. It was a pain to go back up and down. The elevator is close to the rooms that round off to the nearest hundred. For example, my room was 125?. That was more of a walk than taking the stairs. The first floor rooms start with 1000s.The second floor starts with 1100s. The third floor starts with the 1200s. In my case, the elevator seemed miles away. Believe me when I tell you that by the second night, you will want to consider changing rooms. It may not seem like a big deal now, but it doesn't hurt to ask for a room near the elevator. By the way, the room was great. You might need a little deodorizer on the first day, but the bed was great, the view was great, the balcony is nice, the bathroom flushing is excellent (you won't find that anywhere else in Cozumel), and most importantly the a/c works wonderfully.
I had read reviews that complained about the pool. The pool was great, don't be worried. It is the perfect size. One time when my friend and I asked for a ride back to our hotel, the cab driver asked if it was the hotel with the big pool. I suppose it must have one of the nicest pools in the area.
As for everything else that is offered in the all-inclusive package, it didn't seem readily available. They never told us when they were doing the latin dancing or cooking classes. The tennis court was empty. I did not even see the kayaks. I did not enforce these things. They were not that important to me, but if they are to you, ask when you arrive. The nightly entertaining seemed really dull to me, but if you are with your family, that might be the thing for you. I was with my best friend, and we wanted to dance and have a good time. We took a cab for $3 every night to Senor Frogs.
If you are on your way to Cozumel soon, let me assure you that the hurricane damage was very minimal to the area. Either it was very minimal or they clean up really quickly. Sure, there are some areas that looked more damaged than others, but the hotel and the main parts, were all in good shape.
I hope this review helps you.
- Official Description (provided by the hotel):
- This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more less
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- Also Known As:
- Hotel Cozumel Cozumel
- Hotel Cozumel Resort
- Cozumel Resort