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Hotel Cozumel and Resort
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Reviews (1,918)
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All reviewsdive paradiseunderground tunneldive shopall inclusive packagedive lockersbeach areabeach clubdive tripall inclusive planhuge poolrinse tanksclose to townbuffet stylefajitasfishocean sidedive operator
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Reviewed December 29, 2012

We didn't opt for AI, so for us it was just a hotel.

Pluses: Good location for walking into town. It's just far enough out of the downtown and cruise ship fray to not have really noisy street traffic and activity. The pool area is large and attractive, as is the lobby. Up on the top floor, there are some quiet seating nooks, one of which looked to be a traveler's book exchange shelf--I always like to see that at a hotel. We only ordered drinks once, pina coladas for $3.50 apiece, or so I was told. Area hotels don't have what most people think of as a real beach, but for a Cozumel build-a-beach, it was pretty nice (even if quite a few of the loungers were broken). The snorkeling is very decent, with a little protected area for kids and those not confident to strike out farther. Hurricane Wilma generated a lot of underwater ruuble that, while not as pretty as coral, nevertheless attracts fish and creatures. The rooms had nice marble-tiled showers that were spotless. The room had a safe--I would have preferred an electronic one over the keyed one provided, but it did the trick and was roomy. Housekeeping left flowers every day and generally did a really good job. There were a good amount of pegs and racks for us divers to hang our wet gear. Also for divers, there's a pier for pickup as well as multiple rinse tanks, gear-drying racks and lockers. They currently don't charge a fee to get picked up by someone other than their house operator. There are large water coolers in the halls. And ice machines.

Things I didn't love:
It's a huge hotel and felt pretty impersonal. Our room, which was toward the back of the hotel, could have used a touch of charm. We walked in and were greeted by a smallish room with two beds (full-size, I think), covered in nothing but a sheet, two foam pillows and one tiny throw pillow. Not that I'm a fan of the big polyester bedspread that so many mid-tier hotels use, but this looked pretty austere. Not much in the way of wall art or anything really attractive in there. Two thin, institutional-looking blankets in the closet in case we got cool at night. Beyond the beds, there was a small table with two little chairs. The balcony (ours appeared to be one of the smaller ones) had two plastic chairs and a small plastic end-table thing. Because of the way our balcony was situated, we never got any sun. Shady balconies might be great for some people, but they're not good for drying dive gear and bathing suits. People might want to take balcony location into consideration for room requests. No screens on our patio door, so we accidentally let in a few mosquitoes while trying to get fresh air in the room. Since we had a pool-facing room, we could hear all the dance lessons, bingo sessions, etc., many of which were conducted with the aid of a microphone or loudspeaker. It didn't go late, but I like things a little quieter.

Overall, it suited our needs. It wasn't love, but it was okay.

Stayed: December 2012, traveled as a couple
1  Thank wateryrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

Came for diving and had great time.. Did the all inclusive food was good typical mexican fare.. Great cocktails. The staff was very nice.. Avoid the dive shop at hotel because some hotel guests have a package. After my 1st day of diving I asked around and found a smaller dive shop.. Much nicer experience..

  • Stayed: December 2012
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Thank wethead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

Another great trip and stay at hotel cozumel. I really like getting to a place and seeing all the familiar faces. Fernando, Hector and of course Roberto-(New Balance)-. Javier in the restaurants is always around to help with anything you need. Berta in the mornings makes the best omelettes and breakfast tacos. For the price and what you get I can't find a better deal in cozumel. I had a couple small problems and they were taken care of before i returned from my morning dive trip. Always and enjoyable stay . Be back in february, Can't wait

  • Stayed: November 2012, traveled solo
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Thank okdiverokc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

We were put in a connecting room with twin beds on our first night. The door was paper thin, you could hear everything happening in the next room. After transferring to a king non connecting room things were much better and we never heard any body else. for $55/night you can't beat it. We love the location, right across the street from shore diving and 1.5 mile walk from down town. Its nice they have Bottled water and ice at several locations around the resort

  • Stayed: October 2012, traveled as a couple
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5  Thank diverdownaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

We have now stayed at Hotel Cozumel and Resort for the past four years and more than likely will go back in 2013. We love to dive and for the price and location this is the best. Dive Paradise is across the street and the all inclusive price includes all your food and drinks and the rooms are nice and clean. They are a bit dated, but if you are not looking for a four star hotel this one is fine. You can walk to town in about 10 minutes and the ferry to Playa is about 15min. You can rent scooters at the hotel, or a car, for about $20 a day and they even have cruiser type bikes for free. Check the air in the tires!
The best part of the hotel is the very nice people. The are so accomodating and really try hard. Remember to leave a $1-$2 tip for the waiters at breakfast, lunch and for drinks. They don't ask for it or linger in expectation, but they deserve it.

Room Tip: try and get a room that faces the pool. The rooms along the road can be a bit loud in the am due to all the divers headed to the boats.
  • Stayed: November 2012, traveled as a couple
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    • Cleanliness
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6  Thank Khakijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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