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“Good location, clean, rooms could use a touch of charm.” 3 of 5 bubbles
Review of Hotel Cozumel and Resort

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Hotel Cozumel and Resort
Ranked #26 of 51 Hotels in Cozumel
illinois
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good location, clean, rooms could use a touch of charm.”
3 of 5 bubbles Reviewed December 29, 2012

We didn't opt for AI, so for us it was just a hotel.

Pluses: Good location for walking into town. It's just far enough out of the downtown and cruise ship fray to not have really noisy street traffic and activity. The pool area is large and attractive, as is the lobby. Up on the top floor, there are some quiet seating nooks, one of which looked to be a traveler's book exchange shelf--I always like to see that at a hotel. We only ordered drinks once, pina coladas for $3.50 apiece, or so I was told. Area hotels don't have what most people think of as a real beach, but for a Cozumel build-a-beach, it was pretty nice (even if quite a few of the loungers were broken). The snorkeling is very decent, with a little protected area for kids and those not confident to strike out farther. Hurricane Wilma generated a lot of underwater ruuble that, while not as pretty as coral, nevertheless attracts fish and creatures. The rooms had nice marble-tiled showers that were spotless. The room had a safe--I would have preferred an electronic one over the keyed one provided, but it did the trick and was roomy. Housekeeping left flowers every day and generally did a really good job. There were a good amount of pegs and racks for us divers to hang our wet gear. Also for divers, there's a pier for pickup as well as multiple rinse tanks, gear-drying racks and lockers. They currently don't charge a fee to get picked up by someone other than their house operator. There are large water coolers in the halls. And ice machines.

Things I didn't love:
It's a huge hotel and felt pretty impersonal. Our room, which was toward the back of the hotel, could have used a touch of charm. We walked in and were greeted by a smallish room with two beds (full-size, I think), covered in nothing but a sheet, two foam pillows and one tiny throw pillow. Not that I'm a fan of the big polyester bedspread that so many mid-tier hotels use, but this looked pretty austere. Not much in the way of wall art or anything really attractive in there. Two thin, institutional-looking blankets in the closet in case we got cool at night. Beyond the beds, there was a small table with two little chairs. The balcony (ours appeared to be one of the smaller ones) had two plastic chairs and a small plastic end-table thing. Because of the way our balcony was situated, we never got any sun. Shady balconies might be great for some people, but they're not good for drying dive gear and bathing suits. People might want to take balcony location into consideration for room requests. No screens on our patio door, so we accidentally let in a few mosquitoes while trying to get fresh air in the room. Since we had a pool-facing room, we could hear all the dance lessons, bingo sessions, etc., many of which were conducted with the aid of a microphone or loudspeaker. It didn't go late, but I like things a little quieter.

Overall, it suited our needs. It wasn't love, but it was okay.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank wateryrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (357)
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santa cruz
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

Came for diving and had great time.. Did the all inclusive food was good typical mexican fare.. Great cocktails. The staff was very nice.. Avoid the dive shop at hotel because some hotel guests have a package. After my 1st day of diving I asked around and found a smaller dive shop.. Much nicer experience..

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wethead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
okc
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

Another great trip and stay at hotel cozumel. I really like getting to a place and seeing all the familiar faces. Fernando, Hector and of course Roberto-(New Balance)-. Javier in the restaurants is always around to help with anything you need. Berta in the mornings makes the best omelettes and breakfast tacos. For the price and what you get I can't find a better deal in cozumel. I had a couple small problems and they were taken care of before i returned from my morning dive trip. Always and enjoyable stay . Be back in february, Can't wait

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank okdiverokc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert,az
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 26, 2012

We were put in a connecting room with twin beds on our first night. The door was paper thin, you could hear everything happening in the next room. After transferring to a king non connecting room things were much better and we never heard any body else. for $55/night you can't beat it. We love the location, right across the street from shore diving and 1.5 mile walk from down town. Its nice they have Bottled water and ice at several locations around the resort

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank diverdownaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed November 23, 2012

We have now stayed at Hotel Cozumel and Resort for the past four years and more than likely will go back in 2013. We love to dive and for the price and location this is the best. Dive Paradise is across the street and the all inclusive price includes all your food and drinks and the rooms are nice and clean. They are a bit dated, but if you are not looking for a four star hotel this one is fine. You can walk to town in about 10 minutes and the ferry to Playa is about 15min. You can rent scooters at the hotel, or a car, for about $20 a day and they even have cruiser type bikes for free. Check the air in the tires!
The best part of the hotel is the very nice people. The are so accomodating and really try hard. Remember to leave a $1-$2 tip for the waiters at breakfast, lunch and for drinks. They don't ask for it or linger in expectation, but they deserve it.

Room Tip: try and get a room that faces the pool. The rooms along the road can be a bit loud in the am due to...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Khakijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, Kansas
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

i stayed at the hotel cozumel november 4-8, 2012. I had never stayed in cozumel, but had been here to the island on a cruise 10 years ago. For the price, the hotel stay was well worth it. for 5 more dollars a day I did the all inclusive plan. I dove for 3 days, using another dive operator. I ate breakfast every morning prior to diving..the food was good. I love fish, and there was grouper on the evening buffet every night. there was a big variety of food each day. i had to ask for guacamole at the poolside buffet; and they gladly brought me some :) I chose to eat out at a couple of local cafes for supper, and the hotel is within walking distance of the square. if i return to cozumel i would stay here again. the hotel was extraordinarily clean; and all of the staff were very friendly.

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank trvlr69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 18, 2012 via mobile

This was my 3rd visit to Hotel Cozumel & Resort. The rooms were clean and the staff was excellent. The food and drinks were good as well. Javier was so pleasant and by day 2 knew my name and welcomed us every meal. It's a great hotel if you're diving. The pool was big and clean, however, we never used it...the only reason I am not giving an excellent is...the beds and pillows were very hard and the nightly entertainment needs some work. We will be back for sure!

Stayed November 2012
Helpful?
2 Thank Lacie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cozumel and Resort

Property: Hotel Cozumel and Resort
Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort

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