The first impression you get when you stay at a hotel is the front desk staff. I was not impressed with them at all. They were almost rude most of the time. We did not stay all-inclusive as we like to venture around. I do not know if this would have made a difference. The food we did eat there was inconsistent. A guest we met at the hotel said the only consistent thing about the hotel was the 2:00pm Bingo game, I found this statement funny but also very accurate. The rooms are o.k., they need some sprucing up. The hallways are very dirty and with all the help around they don't pick up glasses and stuff that is left around very quickly. Our room needed a good going over. They provide a coffee pot but you have to figure out where to plug it in. Our was coated with (probably) hairspray, as it sat on the vanity. The beds are pretty bad, hard to get a good night of sleep. We were supposed to get a 20% discount on all drinks, we found you really had to watch that you did get the discount. We did not make complaints while we were there, so this is my 2 cents now. The pool area is pretty.
- Official Description (provided by the hotel):
- This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more less
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- Also Known As:
- Hotel Cozumel Cozumel
- Hotel Cozumel Resort
- Cozumel Resort