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“A good value and a nice place for families” 4 of 5 bubbles
Review of Hotel Cozumel and Resort

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Hotel Cozumel and Resort
Ranked #26 of 51 Hotels in Cozumel
Somers, Connectcut
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A good value and a nice place for families”
4 of 5 bubbles Reviewed January 6, 2012

I think TripAdvisor members at this point are intelligent enough to realize the difference between a luxury and budget resort. The Hotel Cozumel of course falls into the latter category. Given the good price we got through VacationsToGo, I feel it was a most excellent value.

Highlights
- The pool is amazing. My kids may have developed gills with so much time spent in the water. Each morning there were at least two employees busy cleaning it, and the hotel obviously takes pride in this aspect of the facility.
- The daily activities, while simple, were enjoyed thoroughly by the children. Some examples are a darts tournament, bocce balls, ping pong, and pool volleyball (I got involved in this)
- The all-inclusive option is definitely worthwhile. While the food is nothing to write home about, it always seemed relatively fresh at meal times, and elements of it changed day-to-day. In the morning there's an omelet station where you can select your ingredients. One evening we had live entertainment as well.
- This resort is not beachfront, but there's a tunnel under the street so you can walk to the beach area safely. On that side there's a bar and a location to eat lunch. It is always well kept.
- It's well known that you don't drink the tap water in Mexico. In the hallways outside the rooms are purified water stations where you can fill up your bottles; they give you one in your room when you first check in. We kept refilling it all week and never were short of drinking water.
- The beds were comfortable; even the rollaway bed that my son used was nice.
- The all-inclusive package includes alcoholic beverages. I'm not a drinker by any stretch, but my wife and I enjoyed our banana coladas and daquiris every day. I was told the beer wasn't too bad either. It's a nice change-up from these places that want to charge you $8 for a mixed drink.
- I think this is an excellent location. You can easily walk to into the main part of San Miguel.

The Not-So-Good (Hotel Cozumel, please take these as my suggestion box entries for an otherwise great stay!)
- Don't plan on using the Internet in any reliable fashion. Early in the morning and late at night it seems to work OK but sporadically. There are periods during the day that it doesn't work at all; you can connect just fine to the WiFi signal, but no data gets through. I'm not sure if this is an island-wide problem or just here.
- The pillows in our rooms were the worst I've ever experienced in a hotel. Besides being very small (not a big deal), they were all extraordinarily lumpy...almost as if they were made by tearing up pieces of foam and stuffing them in. I considered going out to the local superstore and buying a pillow just for the remaining 4 nights.
- This is not a big deal for most people, but they do not start serving dinner until 6:30PM. Many families with small children like mine, as well as the elderly set, like to eat earlier. 5:30 or 6PM would have been nice.
- There's a dive shop on site that lets you sign out "free" snorkel equipment. For this reason my family did not bring our own equipment. However, when we went to take an excursion to nearby Chankanaab park, we were told we couldn't take the snorkel equipment off site without paying an $8 per set "rental feel". Very disappointing; Hotel Cozumel should be more specific in saying that the free loaner equipment is only for use on site.

My family and I had a GREAT time here overall, and would definitely stay again. Thanks Hotel Cozumel!!

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Reforger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (356)
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English first
Johannesburg, South Africa
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 5, 2012

perfect for dive holiday. The hotel is geared up for diving and beautiful sunsets. Food was good and the staff were friendly. Great value.

  • Stayed February 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ladymaridm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 5, 2012

This was my eighth year at the Hotel Cozumel during the new year's holidays for a dive week with friends. Although Cozumel has changed over the years, this property remains a constant. I give it four stars only in the context of Cozumel and a "dive centric" trip. If you are planning a vacation to Cozumel for other reasons not primarily based on dive activities, there are nicer hotels or the option of renting a very nice private home with pool, staff, and it's own beach. I have done that when traveling with family.

The hotel is south of the village center and you can make the walk in about 10 minutes. On the way, you pass the large village grocery store and the local Walmart facsimile. Both very convenient if you are looking for supplies during your stay. The street and sidewalk has been improved and widened over the past year.

The hotel has much to recommend for divers. The property is very clean, the staff is always friendly, bilingual, and there are plenty of on-site services like tour operators, bike and car rentals, and a helpful information desk. All service prices are negotiable!

The rooms are ok but not where you are going to want to spend a lot of time. Who would want to anyway? They are large enough for a couple of people and all their bags including dive gear, but would be crowded with a roll in Murphy bed. Lots of storage space and in room safe. All have balconies with plenty of room to hang wet dive gear and swim wear. There is good air condition control, the rooms are cleaned and disinfected every day, and the hotel provides a large bottle of purified water free for your use in the bathroom. The cleaning staff adds some welcome touches like towels folded into animal shapes and fresh flowers each day. Speaking of the water, none of our group of 10 to 15 have ever been sick during our stays over the years!

You can purchase the European plan or full American plan. One includes room and breakfast and one includes room and all meals and drinks. The food is very mediocre but ok for breakfast. Except for lunch at the pool which has a cook to order grill, all meals are Buffett. I recommend the breakfast plan only so you can explore and enjoy the many island restaurants.

The pool is very large, child friendly, and always clean. The down side is some loud music and other activities sponsored By the hotel at the pool which can get annoying in the early evening if you have a room facing the pool and want to retire before 10:00 pm. Request a room facing away from pool to avoid this problem.

The hotel rooms and pool are located on the opposite side of the street from the ocean so you will not get an ocean view unless you are in an upper room (third floor) facing the street. There is a tunnel from the hotel under the street to the ocean side where the hotel has a restaurant serving lunch. There is also a small pool there and a man made beach with seating. As this is the island windward side, there is not a sand beach stretching into the ocean but sharp coral at the waters edge with only a couple of limited entry sites. The real beaches are further south, at the island north end, or in some areas on the windward side which you should visit before you leave!

There is also a dive shop on the beach side of the hotel with rental gear, organized trips from the pier at the hotel, or beach dives from the hotel. Resort certifications are available. If you are diving with another outfitter, the hotel pier is the standard pickup site so you don't have to leave for your boat to pick you up. There are lockers for your gear and fresh water rinse tanks. You may want to take your gear back to your room as an option.

All in all, the hotel is a great value (check th Internet for rates). We pay from $100.00 to $150.00 according to the season for the European plan. I highly recommend for divers or anyone looking for clean, reasonable priced accommodations well located to all island activities.

A quick note on personal safety. Although the walk to town is several minutes and not always very crowded with other people, we have never had any trouble or felt threatened there or anywhere on the island. You should always be careful and try to be with a group or other people when walking anywhere on the island just to be sure.

Room Tip: Rooms on west side facing ocean are quiet.
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  • Stayed January 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JamDam42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Vista
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 1, 2012

Lost key for in-room safe costs $150.00 USD. So, if no plans to use the safe, don't accept the key and ensure it's marked on the regisgtration form. A flimsy business sized card for each towel use and/or exchange is necessary. Lose that card and it costs $30.00 USD. Most days the hotel did NOT have towels unless you were up at the crack of dawn. Most of other reviews I agree with. Pool fine. Staff fine. Food ok, but go out on the town for dinner. If you are looking for peace and quiet, this is a family resort. I did ask the staff to ask the family with the nude infant not to place him in the pool. Visit dates 25 - 31 December 2011.

  • Stayed December 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LillySierraVista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 31, 2011

Its great for diving. If you want a place to do lots of other activities, it may not be as great. But for diving, you can't beat it. You walk out of of your room, downstairs and the dive shop, dive lockers and boat docks are right there. Rinse tanks to wash all your equipment. Can't beat the convenience. Dive shop onsite is Dive Paradise, great bunch of people. The check in shore dive is nothing compared to boat dives, but still fantastic and better than anything I can do here in Texas. The restaurant's lunch and dinners are not all that great so I don't recommend the all-inclusive (eat breakfast there before your dives, they are actually very good), plenty of restaurants in town. Plan on returning in a few months.

Room Tip: I'd get second floor near the stairs, its just a short walk the restaurants and dive area.
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  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ZoneRead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boulder,co
Level Contributor
180 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed December 29, 2011

We stayed at the Hotel last week for six days. We had just breakfast which was fine, a decent variety every morning. We had the two bedroom suite room 1200 which was very nice for my wife and i and two older daughters. Had a huge private balcony for sunning and a kitchenett dining area. Only problem was from the master bedroom you could hear a bit of the AC from the roof next door. The first night their was an even louder generator noise but after talking to the manager they had it turned off. We were in a section of the hotel seperate from all other rooms so had no oise from otheres. The pool area is nice nothing special with activities going on all day. Kids could be entertained all day. Staff was helpful when needed and pleasent to deal with. Hotel is getting to be a bit dated but is clean. Can walk to town in about fifteen minutes or a short cab ride. I see no reason to go on the full meal plan as we had excellent food all over Cozumel. Overall it is a nice place at a decent price

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank howard0928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed December 26, 2011

Stayed in this hotel over Christmas for a dive vacation. Firstly we were given a twin room when we requested a king, we we moved but to a room with an adjoining door. Beware these room have no baffles, you can hear everything in your neighbors room! After complaining we were moved again to a king room that is more quiet, however sadly people coming home from the bars at 3 am are less than quiet. The hotel does nothing to quieten noisy guests down meaning the rest of us get little sleep. The hotel offers a pool towel service but it is almost impossible to get a change of towel as they constantly run out. The breakfast food is grim. The front desk staff are poorly trained to deal with customer issues and complaints. Whilst the location is good I will not stay here again. Not a 3 star hotel, at best a 2 star. Only redeeming factor is the pool.

  • Stayed December 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Ptibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Cozumel and Resort

Property: Hotel Cozumel and Resort
Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort

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