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“Enjoyable Stay”

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Casa del Mar Cozumel Hotel & Dive Resort
Ranked #28 of 52 Hotels in Cozumel
Reviewed June 19, 2006

What a pleasant surprise it was to stay at the Casa Del Mar. My overall enjoyment far outweighed the few inconveniences. The staff was wonderful. Treat people with respect and a friendly smile, and they do bend over backward to accommadate your needs at the Casa del Mar. A special thanks to Aisela for keeping my room clean and making the cute animals out of towels. This place is fairly small, but the grounds are beautifully kept. Considering the massive destruction from Hurricane Wilma last fall, they have the garden in very good shape. If you are planning on hanging out at the beach in front of the hotel, well, it's gone temporarily. They do have a beach where they will transport you to and pick you up.

There is a lot of reconstruction occurring; it was also sad to see the jungle's trees stripped of leaves. The Cozumel people I spoke with said it was hard, but everything will be alright again. You can't live there and not expect the storms. I really admire their efforts.

This being a dive trip for my group, we were booked into standard rooms. I upgraded mine to have a balcony where I could hang out the wet gear to dry. I'd stayed in the standard for a few days, but I also like a place to sit outside. Otherwise, it is difficult to get stuff to dry. They do not have a place to hang wet dive gear in the room, and have only a sprayer hose to rinse off equipment; no dunk tank.

No buffets here. We were on the Full American Plan. The menu items were outstanding and service was friendly and prompt. I've been at several of the other (more expensive) hotels on Cozumel and thought the people were too overworked to provide good service, thus rushing so much you almost have your food thrown at you. Make sure you sit under the fans; it keeps flies away. For breakfast, they do have a fruit, juice and cereal bar and if you ask for decaf coffee, they provide the Nescafe instant. Some places say they don't have any.

We all were surprised at how delicious the bar drinks were. Their bartender was wonderful. Mexican beer was plentiful, pina coladas and margaritas. I also ordered a Mai Tai, and having lived in Hawaii, I thought it was a good one. We also ordered lots of bottled water from the bar.

A couple of things I wish they did have were an elevator (they have 3 floors) and a ramp down to the street. If you have heavy dive equiment and a roller bag, it makes it a little difficult (I'm not exactly a young, or even a semi-young pup). They do have safes, but my particular rooms didn't have them. They have a bank of safes in the lobby for free.

Think I'll be going back there next year. Met some super folks from Ft. Worth, TX, who love diving and the Casa Del Mar is the only hotel they stay in every trip.

  • Stayed: June 2006
    • Value
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12  Thank Lori1558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 - 451 of 539 reviews

Reviewed May 30, 2006

For perspective, I usually stay at Four Seasons, Ritz, Hyatt and Starwood when I travel with my family. I know what a good hotel has - and doesn't have.

I was booked on a Dive Trip with a group at Casa Del Mar, and knew nothing about this hotel but what I had read here. I was a little worried. When we pulled up, I was more worried because it looks like a motel from the street. Not a great feeling when you arrive. This hotel is not on beach side - but rather across road from beach. It looks out on Paradise Reef and where the Cruise Ships disembark

First - we upgraded for $50USD (total for 3-nights) to a water view room with balcony. Must do this - non-balcony rooms overlook the "city." Room was very clean, housekeeper had little bows tied everywhere, folded "towel animals," and everything was spotless. Air-conditioner was great, no musty smell. We were in business. View was great and breeze was fantastic!

Second - Beds were hard. But I slept very well. Pillows were hard, too.

Third - The food was EXCELLENT. We stayed on an all-inclusive plan, but ordered off the menu EVERY NIGHT without additional cost. Ceviche was incredible. Grouper fillets best I ever had. Very happy with food quality and service. Guacamole with evry meal.

All-in-all, this hotel is a very nice local hotel. Clean, well-maintained, good service, great food. No complaints. Great value. Nice time.

Perfect for a Dive Trip. Honeymoon destination - no way.
Scuba Get-a-Way? I'd be back in a second.
Snobs? Stay away from Cozumel and go to Cancun or Cabo.

  • Stayed: May 2006
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23  Thank CujoDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2006

My husband and I stayed at Casa Del Mar for 1 week with our 13 year old daughter.
FIRST THE POSITIVES:
We did pay a little more for an ocean view room. I was glad we did this as we had a very nice balcony with hooks to hang our wet clothes/towels out to dry. We also enjoyed watching the cruise ships each day as the hotel is nearby one of the piers.
Staff was friendly, and house keeping gave us very nice towel sculptures each day.
Housekeeping always seemed to know when we were there or away and never disturbed us. We ordered room service 2 times during our stay and they were very prompt and friendly.
The shower area is very large in the bathroom.
Pool area was only crowded one evening during our entire stay, otherwise there was only a few other groups using it.
There is a computer in the lobby for guests to use which was nice to be able to keep in touch through email with family - much cheaper than the phone.
There was a cat roaming the grounds which we befriended and it was very fun playing with him each night.. We enjoyed saving bits of dinner to feed him. One of the staff told us his name was Charlie? I would have loved to take him home with us!
There was always a taxi ready and waiting at the front doors
There is free shuttle to the hotels beach club. It is a nice club, but like the hotel - no frills.
If you just want a quiet beach to relax on then its perfect.. If you want activities or have hard to entertain children I would recommend going somewhere else.
Breakfast was included with our stay and waitstaff was attentive, however the food was only average at best.
AREAS FOR IMPROVEMENT:
The beds really are hard - as are the pillows... I like a firm mattress, but this was even too much for me! The sheets are a bit rough as others have mentioned..
Walls did not block out the outside noise and the bathroom does have a large vent which opens to the hallway.. I would recommend closing this at night to eliminate some of the noise, and close the bathroom door. Luckily we brought earplugs so this was not a problem for us.. The bathroom has really bad lighting so very hard to put on make up..
The air conditioner was making strange noises a couple nights, but not bothersom enough to ask someone to fix it.
There was no safety lock on the door - only the basic lock on the door knob and no safe to keep our passports and travel documents in.
This is a hotel which is very basic . I wouldn't go as far to call people who don't enjoy it "snobs", as others have, but if you do want a bit of pampering I wouldn't recommend staying here.
If I was comparing it to a well known hotel in the US, I would say its comparable to a Days Inn but with a swim up bar..
HELPFUL HINTS:
If you can't get on the computer in the lobby there is a calling center just under the hotel on the street which has very cheap internet rates.
There is a small store about 1 block up if you want snacks/drinks to keep in your room.
The snorkeling tours take their groups to some reefs which are right across the street from the hotel. There was bridge which went over to this area - I think maybe there was a beach there until the hurricane.. This bridge is now closed so you will need to walk through the restaurant and down the stairs to the street to get over there..
There is also a dive shop right there.
HELPFUL HINTS IF TRAVELING WITH CHILDREN
There is a Dominos and Pizza Hut which will deliver to the hotel..
If you have a portable DVD player - BRING IT! There was very little to watch on TV, especially if you do not speak spanish.

  • Stayed: April 2006
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26  Thank Rananda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Ft Myers. Florida
112
Reviewed April 12, 2006

If you are the snob type and are looking for a extravagant flashy place this is not the place for you. If you want an environment that has a wonderful staff that will bend over backwards to make you happy you can't go wrong. I have never stayed at a place that made me feel as welcome as I did at Casa del Mar. The rooms are clean the food is excellent and the margaritas are great especially from the swim up bar. I have been to Cozumel at least 15 times in the past 12 years, sometimes for a week but most of the time 2 weeks each trip. It is a wonderful place for people that want to just sit back and relax. Not a place for kids that need to be entertained if they need more than a pool. I have tried the fancy and flashy and they can't hold a candle to this place.

  • Stayed: April 2006, traveled on business
    • Value
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12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2006

  • Stayed: April 2006
    • Value
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5  Thank Merlin0525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2006

  • Stayed: March 2006
    • Value
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2  Thank kkmaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Toledo, Ohio
15
Reviewed March 11, 2006

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Cozumel
#19 On the Beach Hotel in Cozumel
Price Range: $71 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa del Mar Cozumel Hotel & Dive Resort 3*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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