Of more than sixty dive resorts I have stayed in this is the worst ever! We woke up the first morning to the smell of sewage both inside and outside of our room. I got change from the front desk twice - both times they tried to short-change me, once by $20. The food was the worst I have had - and it was the same thing every day. No eggs, bagels, or toast on the buffet; if you wanted eggs you had to stand in line with the other 60-70 diners for the single omelet cook. The dining staff tried to charge some of us for food and drinks that were included in our package. They also were charging things to our group and then stashing them away for themselves.
There were supposed to be lockers for dive gear; they were plastic baskets with latticed metal doors that had a hasp for a lock - most of them were inoperable and there were certainly not nearly enough for the number of divers. You had to haul your gear up a flight of stairs, across a bridge, and down another flight of stairs to get to the dock.
The dive shop consisted of a palapa next to the dock. There was no boat briefing, no safety protocol, so when we had a medical emergency no one knew what to do. The oxygen didn't work; they took over 20 minutes to board recalled divers. Luckily this wasn't a fatal incident.
I would never stay here again and would warn you against it.
- Official Description (provided by the hotel):
- Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more less
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- Also Known As:
- Casa Del Mar Hotel Cozumel
- Casa Del Mar Cozumel
- Casa Del Mar Resort Cozumel