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“OUR VILLA IN THE CARRIBIAN” 5 of 5 bubbles
Review of Casa del Mar Cozumel Hotel & Dive Resort

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Casa del Mar Cozumel Hotel & Dive Resort
Ranked #27 of 51 Hotels in Cozumel
NEW ORLEANS
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“OUR VILLA IN THE CARRIBIAN”
5 of 5 bubbles Reviewed May 30, 2013

Our stay at Casa del Mar was excellent as always. That is the reason that we return there so often. The staff are what makes the place have such a homey atmosphere. Anyone can build a hotel, but it takes great people to make it a resort. They are well trained and sincere about helping you achieve a great vacation. The place is neat as a pin and well managed.

We recomend it and bring our friends there knowing that they will not be disappointed. (we stake our personal reputation on it)

It has been home for us for the last 15 years and will continue to be in the future.

Room Tip: The cabanas are a good choice for families or small groups of friends. They have a seperate level wi...
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JORGEDELMAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, June 8, 2013
Dear Jorge,

First of all, behalf all our staff we want to thank you for your preference in Hotel Casa del Mar, Cozumel.
Thanks in advance for your special comments trough TripAdvisor, also we are glad that you are part our family for the last 15 years and that you enjoy your stay each visit in your second home. Your family and friends always will be welcomed.

We wish you a great day and send a big hug from all our staff.

We would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

508 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 25, 2013

Wonderful trip, great food and drinks. Clean facilities. Service was super in the bar and dining area. Breakfast buffet was good but did not like lunch buffet as we got in so late for lunch. When we complained and ordered off the menu Problems were immediately addressed and resolved. .I plan to go back next year as it is a great value.

BUT too many people on the dive boats
Diving off the beach was great at night. Storage at the dive shop is challenging if all the lower lockers are taken.

Room Tip: They are all good. Very plain and simple but has everything you need except English TV channels.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank madnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, May 27, 2013
Dear Friend,

Fist of all, We would like to thank you for sharing your comments through TripAdvisor. We really appreciate your review, listening to our guests is the most important for us.
Also, we are glad to know that your trip was wonderful, we can't wait to see you very soon!!

I would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel

We wish you the best day!
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 24, 2013

Central Oregon Diving stayed at Casa Del Mar from May 10 to May 18. As a group of 12 we had a wonderful stay her. I personally enjoyed my room accomodations and the hotel ammenities. The resturant has a nice menue to choose from, so for the 8 days I was there I had something different to eat everyday. The wi-fi service in the lobby has good reception and if you want wi-fi in your room this is an extra charge. When at the pool if you walk over the catwalk, you will be right on the beach where you can schedule a dive boat to take you out to world class diving.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RogerH0986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, May 29, 2013
Dear Roger,

Thank you for your comments through TripAdvisor and thank you for sharing the pictures. We are happy to know that you have enjoyed the food, your room and all your stay at Hotel Casa del Mar, Cozumel.
We can't wait to see you again at home with all friends of Central Oregon.

Also, I would like invite you to keep in touch with us through Facebook – Casa Del Mar Cozumel

We send you a big hug!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dillon, CO.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

I have stayed here about 8 times over the past 15 years. I do remember it before the cat 5 hurricane and after. They did a good job at remodeling the beach area afterwards, but it didn’t have that same charm as before. This is not their fault as the whole island suffered from this. I remember when the entire inland was jungle canopy and after the hurricane it was desolately flat. But, all in all I love this island and this hotel. It is located nicely between the wilder southern tip and town. The snorkeling is so so. Was better before the storm, but then again any reef systems 30 feet or shallower suffered from a 90%+ reef kill. The bar tenders have always been great! The food is excellent and the free full breakfast you get is a great deal because it will fill you up until dinner saving you money. What I like about this hotel is that, although they offer an all-inclusive deal, it is not a “hide you from the real experience” type all inclusive resort that seem to dominate Mexico’s coasts. This is great because there are so many great restaurants on this island. Ranging from back street alley dives deep on cala30 to authentic Mayan cuisine in the plaza. This website, http://www.cozumelmycozumel.com/, pretty much sums up all the great food out there and also things to do recommended by locals and expats with decades of experience. I can’t wait to return again someday!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank acoustic5679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, May 16, 2013
Dear Acoustic,
Greetings from sunny Cozumel!!
Thank you for your comments through tripAdvisor, is good to know that our friends have wonderful memories about Cozumel before the hurricane "Wilma", unfortunately this hurricane caused lot changes for the Island (specially the reefs as you have mentioned) and for the Hotel also, by the way we have worked hard to improve our facilities.
We hope see you soon at Casa del Mar in your favorite place: Cozumel Island.
We would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel.

Thanks for your time and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

I stayed here for 6 nights after booking another place and being discussed with it. I loved my room with a view of the ocean and garden. Room was always clean and was very helpful. I went to Cozumel for diving and I did lots of it while there.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kimhast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, May 14, 2013
Dear Kimhast,
Greetings from sunny Cozumel!!
Thank you for sharing your experience trhough TripAdvisor. We are happy to know that you have enjoyed your stay in Casa del Mar. We hope see you again in your next visit at Cozumel and provide you our best service.
I want to invite you also to be part of our official social media community through Facebook –Casa Del Mar Cozumel.
See you in a future! Have a wonderful day.
Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

The Casa del Mar provides good accommodations, a good restaurant, and good service for a great price. The rooms are not fancy but very functional and sufficient size. There is a dive operation associated with the hotel as well as Scuba Shack (who I dive with), both just across the street making access for diving quite easy. The restaurant is convent for breakfast or lunch or a dinner after a dive; it has a fairly diverse menu and the food is good but it is not a destination restaurant. Get an ocean or pool view room and you will have a place outside to hang wet gear. The staff are very helpful and the service is god. We have stayed here several times and suspect we will again. It is a good value if you are not looking for high end hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank RayMan222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones Públicas at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, May 8, 2013
Dear Ray:
Thank you so much for your comments through TripAdvisor, We are glad to know that you have enjoyed again your stay in Casa del Mar, Cozumel. We hope to see you soon on your second home: Casa del Mar.

I would like invite you also to keep in touch with us through facebook Casa del Mar Cozumel.

Have a wonderful day.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

Just spent 1 week at Casa del Mar with the Digital Fiesta group. Debated between giving it 3 or 4 starts - it really falls somewhere in between.

The facilities are very nice and have everything you need. Rooms are pretty plain but adequate. Beds are thoroughly uncomfortable but hey, its Cozumel. The pool is quite small but the temperature is perfect, and we loved the swim up bar. Always plenty of comfy lounges; but no shade. They need to provide some umbrellas by the loungers. Since the pool faces the main road it is also a bit noisy. Just have a margarita and you won't mind it a bit.

We did the meal plan and found the food to be pretty decent for an all inclusive. Certainly not the level you will find in town, but what do you expect? Plan was cheap enough that we were well able to afford dining out a few nights too. The drinks were surprisingly good for an all inclusive as well; they use brand name liquor and for me anyway certainly made them strong enough.

Dive operation was 1st class. Very accommodating, wonderful dive masters and snacks on the boat. Downside is location - 1 hour boat ride to reef (on a really slow boat)! Upside to location is that you are closer to town. This is always the dilemma in Cozumel.

Best part of this hotel is the staff; everyone is so accommodating and friendly we were hugging them by the end of the week! The staff + value swayed me toward awarding the 4th star. If you're looking for luxury, go to Cozumel Palace; but you'll pay for it too. All in all, a really great deal for a decent room, a week of diving and all meals and drinks.

Room Tip: Do upgrade to superior for the small fee; well worth it.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Gerente at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review, May 7, 2013
Thanks for your review. All comments help us to improve.
About the diving, the distance to get the reefs to dive is approximately 1 hour and depend where the group decide to dive also, for example el paso del Cedral.
We hope see you again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Property: Casa del Mar Cozumel Hotel & Dive Resort
Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Cozumel
#17 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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