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“Amazing staff, beautiful views, decent food, hard bed.” 4 of 5 bubbles
Review of El Cozumeleno Beach Resort

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El Cozumeleno Beach Resort
Ranked #22 of 51 Hotels in Cozumel
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing staff, beautiful views, decent food, hard bed.”
4 of 5 bubbles Reviewed April 23, 2010

My wife and I went with 2 other couples. We spent 6 days here. The first day it was pouring. Other guests said it had been raining for 4 or more days straight. Very uncommon. It rained only one other time we were there - and very, very hard. Trees were damaged, Jeeps had their soft tops ripped off, giant flower pots were blown over, and a few patio chairs were hurled through plate glass sliding doors with the wind. I spoke to a staff person who said these storms happen once, maybe twice a year. Otherwise, no real rain to speak of, only the periodic 30 minute passing shower here or there.

Enough about the rain.

The accommodations were nice. The rooms are nothing too fancy. Served their purpose. We only slept there, otherwise, we were outside on the hotel's grounds or in the ocean. The bed was overly firm, but it sufficed. The ocean view was awesome. We were on the 4th floor overlooking the pool and mini-golf.

The buffet was decent. But with every meal you can order from the kitchen off a full menu. I'd highly recommend doing this if something at the buffet doesn't catch your eye. The service/staff are amazing. Ridiculously friendly at all times. Super helpful. They'll bring you a drink anywhere, any time. And they'll remember specific requests too.

The main dining room is beautiful. We went twice for dinner in our 6 days. Closed toe shoes required. And slacks for the men. The first night the food was sub-par. The second visit was much improved. There was a smiling old gentleman playing the piano both nights. He made the scene.

It's nice having activities and games available: billiards, ping-pong, snorkeling equipment, workout room, Bingo, trivia, sand volleyball, and more - all free.

The booze/drinks seemed a little week, but I suppose that is to be expected. It didn't seem to deter some folks though. There was a revolving door of 5-10 drunkards every day.

There were a few groups with children, and there seems to be plenty to do for smaller kids. Teenage kids we saw went snorkeling and scuba diving. They even had a 'teenager'-themed dance on one night while we were there.

There are two pools - one that is more adult-friendly with a swim-up bar. The other (near the mini golf) was quieter and had areas for little kids.

There were people on site that helped us choose off-site activities (toured the eco gardens, Mayan ruins, swim with dolphins, etc.) and they even helped get us a "deal" on renting a Jeep for a day to drive into town. The hotel also has a $99 golf package (includes everything, even club rental, cart, etc.). The golf course is directly across the street.

The snorkeling was awesome - it could be done right at the beach - standing in five feet of water. The fish were like dogs. They knew that humans meant food, in many instances. Simply entering the water invited them over for a closer inspection. Zero effort snorkeling - a simple activity made simpler.

By our last day I felt sad to leave. We paid personal visits to a handful of staff that had left an extremely warm impression on us during our stay. A personal thank-you was required for the service they provided over our week.

I'm sure there are nicer (more expensive) options available, or those with high-end dining options; but for an all-inclusive, friendly, helpful and relaxing vacation, I'm not sure we could find better for the money.

  • Stayed April 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank srbinoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 22, 2010

My wife and I took our trip to El Coz April 6th - April 11th. We went with cautious expectations as we have been to all invlusives before in Mexico and have read MANY reviews of the resort. Below is a checklist for you to go by for your trip to El Cozumeleno. You'll hopefully be able to understand my review from the checklist :)

(In no paticular order)

1. Go with normal / cautious expectations! THis is Mexico, not New York or Las Vegas, you WILL NOT have the best food, the best service, etc. If you want that you better pony up another 2-3k and go somewhere else.
2. Bring or get your own Glass for the bar! The glasses used at the bars will leave a poor taste in your mouth!
3. Yes you will be charged for losing items such as your towel and room key, but this shouldn't be a surprise as thats the same with most hotels.
4. The food does indeed get a bit repetitive BUT if you can't eat the food at all and complain that it's the most terrible thing in the world please see item 1 on this list.
5. The food can get cold, not becuase of the hotel, but because inconsiderate tourists visit the food buffey and leave all the trays open instead of closing them to keep them heated.
6. The resort DOES use leftover food that wasn't eaten at the buffet. Again, see item 1 if you have a huge problem with that.
7. Bar serves: Dos Equis, Dos Equis Amber, bottom self standard liquors, and mid-self standard liquors by request. This should be no surprise, see item 1.
8. The resort usually has many childern, so if you're not looking to mingle with kids most of the week find some where else as they can get a bit obnoxious
9. You WILL encounter some obnoxiously loud and trasy tourists, but hey its a budget all inclusive - see item 1 again
10. The hotel is dated in terms of structure and furniture but still nice! Again, see item 1.
11. Tipping the bartenders will not work as well as expected, just ask for doubles.
12. Deluxe rooms aren't worth it, unless you're looking for a ton of space. Stick with standard ocean view
13. The pool and pool bar is fantastic enjoy it!
14. Snorkel in front of the hotel, its quick, fun, and best of all free
15. The island is small and lots to see and do if you chose to adventure.
16. For the most part the staff was a pleasure. For the other parts it was just random experiences not worth mentioning as you will have your own experiences I'm sure.
17. Doors only have 1 lock on the handle and no indoor latch system, listed in case that makes you uncomfortable
18. The ocean in front of the hotel can be quite rocky, bring rock shoes if your feet can't handle that.
19. Hotel operates on both US dollars and Mexican currency
20. If you book with a travel site you will most likely have a rep on site to help you!
21. Every price is negotiable, if a taxi tells you its more than $12 to get to town find another or talk them down.
22. Not much to do for teens 13-17
23. Lots to do for kids under 13 around the pools during the day!
24. Work out room is extremely dated, but if you're a person who NEEDS to workout on equipment during your vacation then see item 1
25. Don't leave your plates unattened during lunch the birds will help themselves. (But no, the birds aren't that bad and they're certainly not picking through the buffet on their own if people tell you otherwise ask for pictures)
26. The karaoke bar open 10-15 minutes AFTEr 10 pm so don't leave thinking its not open
27. Plenty of chairs to be found on the beach and by the pools, BUT, if you require shade or a beach hut GET UP EARLY as they go quick
28. Room service is great and free, enjoy it!
29. If something isn't working, not filled(sodas), or missing TELL SOMEONE, they're quick to react and fix any problems you may have
30. If you can't have fun here see item 1.


Feel free to ask any questions!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank CoreFracture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 18, 2010

El Cozumeleno has the best staff ever!! There is always something to do. The resort is always very clean. Food is available at all times of the day and night. Entertainment from the staff is never ending and they always have smiles on their faces and are always happy to help. There were a few employees that I feel made our trip all it could ever be, Ranoldo, Pamela and Ceaser. Book your trip now and see for yourself. We stayed at a neighboring resort in Feb of this year and it did not come close to the experience at El Cozumeleno!!!!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SammieTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 16, 2010

My husband and I stayed at the resort right next to El Cozumeleno in 2009 but we like to try different resorts each time we travel and El Cozumeleno looked beautiful and it was highly recommended by past guests that we had met walking on the beach during our stay in Cozumel last year. We were very happy at El Cozumeleno, lots of pools, nice beach, excellent snorkeling, good variety of daytime activities. We would have liked to see more night time activities, such as mock game shows and such to get the guests more involved. If we had to change one thing about the resort, it would definitely be the selection and quality of the food offered. By no means did we go hungry but there were times when we just were not completely satisfied. We will definitely be back to stay here again.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PaBonnieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 14, 2010

Unless you feel like wasting most of one of your days of vacation, avoid the gentelmen inside th airport who want to take you on a tour of he Occidental Grand. No it's not a timeshare, it's a vacation package. We weren't thinking and got conned into talking to the organization. They demand you make a decision that day, so it's a lot of selling. Please don't start your first day like we did.

Arriving at the El Cozumeleno we enjoyed a warm reception. The person checking us in honored all of our requests pleasantly. We asked for a king sized bed, queen sofa bed, and rollaway to accomodate our 2 teenagers and it was done. We were short on towels and pillows and they brought them up quickly. Every request during our week stay was quicly taken care of. We have stayed at Funjet 6 starts and Apple 6 stars and were not treated as nicely as at the Cozumeleno. They try very hard to make your stay enjoyable.

We all said this place could be rated higher if they just served better food. There is always something you can find to eat,, but the food was just like the reviews said. We are not picky eaters by any means, but choices were limited. Ordering from the lunch menu is absolutely the way to go. My husband's comment on the food, the meat was always overcooked so it was like eating leather. Our teenage son ordered room service every night after dinner and couldn't go wrong with the club sandwich.

We only signed up to eat at the restaurant one day as we weren't interested in standing in line at 7:00 in the morning. The day we did go we happended to be in the lobby a little after 8 and asked if there were still any seatings left, and we had a choice of 5:00 or 8:30. So it worked out for us. It was better than the buffet, nice atmosphere, and a nice evening.

The rooms were extremely clean and comfortable. We didn't mind the beds at all. I guess i's what you are used to. We were amazed that once in your room you could not hear any others unless they were outside of their rooms. The rooms are exceptionally good sound barriers.

We choose the El Coz because of he reviews of the snorkeling. The first day we snorkeled right out front of the hotel and were quite disappointed. Of the days we were there the area right in front of the beach was so stirred up that visibility was terrible. I remembered reading in the reviews to walk a little south of the hotel. and drift back. The second day we walked south past the hotel, past the abandoned hotel, to the next property and climbed across the rocks to enter the water. The snorkeling was quite good. We were glad we brought our own snorkel equipment so we didn't have to sign up to use equipment.

We set-up an all day fishing trip and really enjoyed that adventure. We fished off the main land and our son reeled in a 7 foot marlin. They also accomodated us and took us to a reef to snorkel which broke up the day. Raul, in the lobby of El Coz from I think Thompson travel, arranged this trip for us.

We also went out on the Samantha II which Raul arranged again. They picked us up at the pier and then into San Miguel to pick up others. We went to two different reefs with about 200 others. We are used to snorkeling wih smal groups and this was like rush hour snorkeling. We did see some fish, but everytime I think of this trip, I think of our guide yelling out "Samantha II" trying to herd us all in the right direction and not end up with the wrong group. I am amazed if we didn't leave someone behind.

We also took a taxi to Palancar Beach to do a snorkel trip. We went to Columbia B Reef and Palancar Reef. Not a lot of coral or lots of fish, but we did see sea turtles and several eagle rays. At Palancar Beach they serve food and have a bar so it was a pleasant outing.

There are only 4 Cabanas on the beach and none around the pool. Shade is extremely difficult to find. The towel game starts extremely early if you're interested in the game. Being fair skinned and not a sun worshiper this was disappointing and inconvenient. We made the most of it by finding little shaded spots, having lunch, dolng an activity out of the sun. I wished I had brought some sort of umbrella, or some portable device so I could enjoy more beach time.

All in all we had a great family vacation with some pretty good snorkeling.

  • Stayed April 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snorkeljg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, NY, US
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 12, 2010

We just came back from an 8day vacation in Cozumel. We went there with our 7 month old baby. The hotel is extremely clean and nice although not that modern. Rooms are truly spacious. It is worth to have the ocean-view room.

The food was quite ok (New York standards). However you must absolutely avoid any dinner show (unless you have children who will love it) and you need to make a long line to get a reservation for the "nice" restaurant. If you dont mind to have dinner late I would not bother to make such a big line since they usually have spots free at that time (or very early).

The hotel has amazing and helpful staff, they were really nice. I wish most Americans that I saw there would have been so nice to them as well! Many toursist there behave like jerks, eg "reserving" seats in the beach or swimming pool every day during hours when they were not there.....quite shocking and the Mexicans are non confronting and did not understand! We reached a point in which we would simply remove the towels or flip flops from others and use the stuff as the management of the hotel recommended.....it worked ok. Some people are really something!!!!!

They were very accommodating with our baby however you have to make sure that when you arrive you (or even earlier) you ask for a room as far away from the main pool as possible. It gets truly noisy the whole day and until 10PM most nights....so with our baby we had trouble about that on some days. However we had room service which although limited in the choices helped us tremendously with the baby.

You can take advantage of the nice scubadiving place on the hotel, quite cool. You also can rent cars, or book excursions (I rather would rent a car as we did) there...no need to do it earlier.
Cozumel is a very nice and small island. You can rent a car for a couple of days and then a motorbike or ride a bike. There are always taxis at the door of the hotel and going to the village (quite nice) is $8 per ride....

Drinks were good and NON STOP....My only real complain is that I gained 2-4 pounds or so! So you can imagine how nice and realxing and how much food you can have (if you want to!)

  • Stayed March 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bjorkboop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 9, 2010

When I first was told about checking out this website for views on our hotel, I was amazed by the mixed reviews El Coz received! We had friends that stayed there last year and enjoyed it, so we thought we would give it a try! We were extremely happy with the whole experience there. The hotel is spotless, every part of it! Our room was on the 4th floor of the older section and it was fabulous!!!! Our view was incredible. Our room was very big and so nice. The maid service was FABULOUS!!!!!
We were delighted that you could use the internet in the lobby for free. We did have to wait here and there to use it but it was great to quickly be able to check up on our kids back home in MN.
The huts by the beach are the way to go. We were at El Coz during their busy season and we found the beach area to be less active and much more peaceful. Most of the kids and families were by the pool. We had to get up early to put our items down so we would be guaranteed a hut for the day. The waiters/waitresses come around and bring you drinks...loved that! Very relaxing!
The food is good. The breakfast is the best in the casual dining area. We enjoyed that very much. We ordered off the menu during lunch most days as we didn't want to get sick of the buffet style of food. We even did room service one evening. The fancy restaurant is INCREDIBLE and worth it. We had to get up early and sit in line to get reservations but we didn't mind as we always had great conversations while we were sitting there. The food/service is worth the wait. They have a different menu every night and the food is just out of this world. Very high quality!!!!!
Our daughter got engaged there on that beautiful beach area. We just felt that El Coz was a wonderful place to go on vacation. We knew we weren't going to a 5 star place, so we didn't set the bar so high. We were greatly satisfied by the care of all the wonderful staff there. We went to El Coz hoping for a great time, and that is what we had.
We also recommend the snorkeling tour that the dive shop offers, we heard some negative reviews from the tour that involves going to a private beach.....expensive and more party action than snorkeling.
We went to town quite a bit, as Cozumel is very beautiful!
High recommend renting a jeep for a day. We went through Fiesta at the hotel. We did check out other places, but felt that hotel was our best option. The other side of Cozumel is just breathtaking. Cocunuts and the little bars on the way are fun!!!
I was amazed at how negative some people were and comparing El Coz to fancy resorts they had been to before....our view is if you want a five star resort than go to one. For what we paid, we felt we got the biggest bang for our buck.

GREAT PLACE!

  • Stayed March 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bethie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cozumeleno Beach Resort

Property: El Cozumeleno Beach Resort
Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel

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