We booked this trip through Costco Travel and we were very pleased with the experience. I'll divide my review into 5 parts so please scroll down if you are looking for anything in particular: Location, Amenities, Food, Room Quality and Customer Service.
Location: Depending on what type of vacation you have planned you will either love this location or just tolerate it. It's the resort on the northern most part of the hotel strip, which is only a couple of miles from downtown but feels much further. A cab ride to downtown/ferry terminal runs about 80 pesos. The best part for us about the location was how remote it was because we were looking for relaxing and peaceful trip primarily built around the beach. If we were looking for a more active trip then it would have been a little inconvenient. Of course we probably would have been in Cancun or Playa del Carmen if we were looking for more action.
Amenities: The amenities are very nice and were kept very clean. There is a bar in the lobby and bars next to each pool. The two pools are quite different as the larger is run like a beach party and the smaller is more quiet and reserved. We spent one day at the larger pool before settling into the beach and smaller pool for the remainder of our stay. Both pools were clean and the larger has a nice waterfall, three separate areas and a swim-up bar. The beach is really nice and from our wanderings up and down the beaches of Cozumel appear to be among the best. There is a white sand area with several straw-roof cabanas and recliners. If you are laying out by the pool then there is ample recliner space but if you are headed for the beach then you should get down there before breakfast to get your towels set out to hold them as they fill up quickly. The best part of the amenities is the snorkeling. We have snorkeled in a few dozen different places and this was just about the best we've ever experienced. The best part is it is literally right off the resort beach. The reef covers quite a spread of the beach and there are dozens of different species. I saw a wide variety of fish including lion fish, manta ray, sole, puffer, trigger, baracuda along with the normal cast of characters. It is just outstanding snorkeling. There is also a nice miniature golf course, tennis court and a rec room with pool and ping-pong. They loan out sea kayaks and rent out wetbikes and there is onsite snorkeling instruction for a fee. Of course there is a full complement of travel and excursion salespeople staffing the lobby representing all the normal travel company's. The wi-fi is only really available in the lobby and nearby patio areas. The attempts at entertainment are typical middling quality for resorts but provide a nice respite to the week.
Food: The available outlets for food are room service, buffet, menu and a reservations required more formal dining restaurant. We tried all four. The room service is convenient and the typical resort types of room service food is available. I think the latest we ordered something was 11 PM and the earliest we ordered breakfast was 7 AM. The buffet and menu restaurant are actually the same place eventhough represented as two. The buffet food is pretty good and the quality actually surprised us both. They do a nice job of mixing it up and have a theme for each night. The menu service food is prepared a little better, as can generally be expected. They only offer it at lunchtime which is kind of a negative. The reservation restaurant was actually quite disappointing. They have a dress code that is strictly enforced until 9 PM or so. Long pants are required for men and dresses or long pants for women. The food takes a stab at fine dining but really came up short. We visited once and decided it just wasn't worth the effort with the reservations, dress code, etc. and didn't return. The buffet ended up being our primary meal option and we were quite pleased with the quality and variety, considering it is buffet food.
Room Quality: Our room was on the 18th floor in the south tower and was apparently recently renovated. It had modern features while maintaining the rustic "Cozumel feel" the island is known for. We had a shower (no bathtub) with moderate water pressure and the hot took a few minutes to warm up. There is also a separate vanity area (that my wife absolutely loved), a smallish safe, 42-ish" flatscreen with almost exclusively Spanish-speaking channels, a small dining table, and a hideaway-bed sofa. The bed was a Queen-size and fairly comfortable but the pillows left something to be desired. There is also a patio that was really nice and had a stunning view of the ocean and resort waterfront. We had some nice breakfasts and night-cap cocktails enjoying the beautiful view. The rooms probably aren't the reason to select this resort eventhough they are very comfortable.
Customer Service: We found the quality of customer service to be top-notch throughout our stay. All personnel were extremely friendly and accommodating at every turn. If you are new to the "all-inclusive" world then please understand that tipping is not really "included". We typically tip 10-20 pesos for each round of drinks, 10-20 pesos for our housekeeping person each morning and 10 pesos per luggage piece for our bellboy. For the courtesy we always received 'full-strength' drinks, extra bottles of water and towels from house-keeping and immediate response to our requests. Certainly no implying we wouldn't have received the same excellent service if we weren't tipping but it just seems to work out a little better when you do.
Overall we really enjoyed our stay at El Cozumeleno Beach Resort. We had a very relaxing 8 days and returned home refreshed from a week of swimming, snorkeling, sunbathing, enjoying libations, being waited on hand and foot and entertained. We definitely would return for another vacation.
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- Also Known As:
- El Cozumeleno Beach Hotel Cozumel
- El Cozumeleno Beach Cozumel
- El Cozumeleno Cozumel