I never thought I'd be one of those people writing a negative review but after our horrible experience with the El Cozumeleno I feel I must.
We were sent to this hotel via the Occidental Grand due to overbooking (another story for another hotel!) It was a though the E.C. did everything in its power to make our stay the worst it could possibly be. I won't go into detail about the "behind the scenes" deal that was to become our new home for more than half our vacation. What I will mention was the refusal of either hotel to upgrade our room to include the amenities of what I had paid for at the Occidental. According to both hotels, I received what the O.G. was willing to compensate the E.C. for our stay.
We were put in the old section of the hotel. Upon entering our room we were overwhelmed by the smell of mildew and our shower had so much mold in it we were not able to use it without some sort of foot protection. Our air conditioner was not working and when I called to ask that someone come to check it out, no one ever came. I called again the next morning and it was determined it was broken. We were unable to use our room for the entire day because the workmen were directly across from our bathroom and there was filth and water (not to mention equipment and ceiling tiles) all over the floor. New room? Not yet, it seems. I was told there weren't any available which turned out to be a bold-faced lie because when it still was not working by bedtime, we were finally moved to another room. We were lucky - I talked to another guest who was going on day 4 without air conditioning. They were given fans!
The buffet served almost the same inedible food for each meal. To "wash" glasses at the bar, the bartenders dipped the used ones in dirty water and reused them. My son had sand and other unidentifiable floaties in his drink! I spent a lot of money taking my family out to dinner in town for all but one night we were there. We ate at the ala carte restaurant for one night. It was comparable to any chain restaurant in the states.
The most disappointing feature of this hotel was management. After reading some other reviews, there were some people who had a different experience than I, but who would want to spend thousands of dollars not knowing whether or not you will be one of those who are deemed worthy of their hospitality? When I looked around and realized the general attitude of most employees is rudeness or indifference, it was easy to conclude not only is this an awful place to stay, it must be an awful place to work, as well.
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- Also Known As:
- El Cozumeleno Beach Hotel Cozumel
- El Cozumeleno Beach Cozumel
- El Cozumeleno Cozumel