We've been coming to the resort for years, the staff know us. We are still thrilled to see that William, Aldo, Jose (both of them), and many other really good people are there. However, they were stretched very thin and running around a lot trying to do a great job as always. We noticed a huge change in service from previous years, it certainly was not nearly as good. Many good people have been replaced and there were a lot of new employees. Some of the people that cook the food at the buffet were very rude and acted irritated to serve what you asked for. I love this hotel and it's people, I am using this review space as a way to let them know that the service seemed to be slipping this year so hopefully they get back on track. They should also consider keeping change in dollars for their customers so that we can properly tip good staff. Hotel, pool and beach were clean as always, hot tub was cold as always, love the live music during Ironman although we are not participants (some of them are very rude). Wish the child care would accept children that are potty trained and up instead of 5 years and up.
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- Also Known As:
- El Cozumeleno Beach Hotel Cozumel
- El Cozumeleno Beach Cozumel
- El Cozumeleno Cozumel