Wow...where to start? The Cozumel Palace definitely exceeded our expectations in nearly every way. We tsayed from May 28-June 4 and had the perfect honeymoon. Here's a breakdown by category:
Room-Picture Perfect...the rooms were exactly the way they look on the Palace websites. The rooms with the beautiful marble floors and two person tub were what originally caught our eye and proved to be everything we anticipated. We loved the balcony...the view from room 307 was spectacular! The air conditioning was jet powered...it was extrememly humid while we were there and the room was never warm or sticky. The bathroom was spacious and the shower had excellent water pressure. The fridge was restocked every day with 7-Up, Pepsi and Pepsi Light, bottled water, Tacate Light and Dos Equis. They also keep the room stocked with 4 additional bottles of water that we used to brush our teeth. If we ran low we made a call and whatever we needed always arrived within 15 minutes.
Food-Much better than anticipated. As an AI, my expectations were not that high. We loved the Asian and Italian restaurants. My wife loved the Kani Rolls from the Susi menu and the appetizers and dipping sauces at the Asian restaurant were very high quality. Breakfasts had a huge selection of hot dishes, fruit, crereals and breads, and an omellete/waffle/breakfast burrito bar. I always had black beans and Mexican sausage for a breakfast...gave me energy for my day! Lunches mainly consisted of sandwiches, nachos, burgers, etc. The food did get a little old by the 7th day, but overall was very good. We did not care for the Mexican restaurant but I generally do not like Mexican food. They offer a romantic candlelight diiner on the pool deck by the ocean that was very nice with personalized menus and a fantastic desert plate!
Drinks-Also better than I expected. I'm not a fan of Mexican Beer so I drank mostly frozen drinks by day and Bourbon and Coke at night. The frozen drinks were excellent...I recommend the Rum Runner and Miami Vice. The bourbon and cokes were poured strong enough for my tastes and I like my bourbon strong. Make sure you have Augustine make his famous bumblebee shots...they are great! We also liked the "Bob Marley" shots in the lobby bar. The resort does a bartending lesson class that is so much fun. They mix up 7 or 8 different drinks and show you how they are made and hand out samples to everyone...lots of fun!
Service-this is the area that really blew us away. I cant say enough about the staff at The Cozumel Palace! They are awesome! Never have I been treated so well by such a large group of people. The superior service was not limited to one person or one area of the resort...it was everywhere. It blew my mind how many staff members called us by name within the first 2 days of our stay. Augustine at the bar, Samuel in the Asian restaurant, and Isaac the doorman really stood out amongst a staff that nearly always was perfect. PLEASE tip the staff if you visit the Palace. We tipped at least $1/visit to the bar, $4/day for housekeeping, $1-$2/day for the minibar, $2 for room service, $5 at dinner, and gave $10 to our favorite bartender and waiter at the end of the week. Tips are very much appreciated and after you see how hard the staff works to make sure you enjoy yourself...you feel like you cant tip enough. These folks work VERY long hours and always do it wiith a smile.
Activities-We took the Manta snorkeling trip which picked us up right at the Cozumel Palace pier. Great trip! Luis made sure we had everything we needed. We also rented a Jeep and went to the Eastside of the island...this is a must do. We visited the Rasta Bar, Chen Rio, Coconuts, and Mexcalitos...all are great spots and have unique characteristics. There was an 18-wheeler tanker truck on the beach next to Mexcalitos...apparently the driver was drunk and missed the end of the road the day before we were there. Fortunately, he did not hit any people or cars, but they expected it would be there for a couple of weeks as there is no equipment on the island capable of getting the truck out of the sand. The pool at the Cozumel Palace is awesome and much needed when the sun is beating down. The music was not nearly as loud as had been previously written on the forum so I am assuming that problem has been corrected.
My one word of caution about the Palace is due to it's small size...it can take on the personality of those that are staying there. The first 6 days we were there was perfect...a nice mix of couples and families. Our last day, everything changed. A group of approximately 15 recent HS grads arrived...not very pleasant. Giving 18 yr olds unlimited access to alcohol, water, and balconies is a very bad idea regardless of what country you are in. There was also a very large group of 30-somethings that arrived that were more boorish and obnoxious than the high-schoolers. I felt bad for the other 200 people that came to the resort based on it's reputation of being a low-key, relaxing place to stay...we definitely felt like we were leaving at the right time.
All in all, the Palace is a great place to stay...we cant wait to go back next year!
- Official Description (provided by the hotel):
- Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Expedia, BookIt.com, Booking.com, Hotels.com, Hotwire, Cheap Tickets, Travelocity, Cancelon, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Cozumel Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cozumel Palace Hotel Cozumel
- Palace Hotel Cozumel
- Plaza Las Glorias Cozumel
- Palace Cozumel
- Cozumel Palace Resort