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“Heaven/wedding 06/14/14”
Review of Cozumel Palace

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Cozumel Palace
Ranked #2 of 52 Hotels in Cozumel
Certificate of Excellence
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Heaven/wedding 06/14/14”
Reviewed June 22, 2014

Absolutely love it, Our first time at the Cozumel Palace was 2 years ago. we went there based on a friend recommendation. we fell in love with it so much we decided to get married there 2 years later.
We had 60 guests there and NOT a single complaint. we stayed there 6 days. the staff did an awesome job. The wedding exceeded our expectations. it was a night to remember. thanks to cozumel palace!!!

  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SamDallas13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Gerente at Cozumel Palace, responded to this review, June 28, 2014
Dear Sam

We thank you for sharing your comments in Trip Advisor but specially for making us part of such important celebration, we make our best to create unforgettable moments. I feel happy you enjoyed your stay with us. I will makesure to let the team members know that their efforts are appreciated.

We wish you a happy and long life together and please feel free to contact me to create and amazing experience for your first anniversary.

Cordially

Alfredo Camacho
Public Relations
alcamacho@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ball Ground, Georgia
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 21, 2014

This is our favorite Palace Resort. The minute you walk in you begin to unwind. Spa music plays throughout the lobby and the air is filled with the scent of soothing essential oils. Ahhh.... The rooms and pools face the ocean so your view is always of water and at night, the sunset. The staff goes out of their way to make you feel welcomed and pampered.

Emmanuel, a poolside waiter, always had a smile on his face. We found out that some of the staff has been there for twenty years. No wonder the Palace feels so comfortable.

GO Snorkeling, Suba Diving and Fishing. :-) Great fun!

The Palace gives points that can be used in the spa, for excursions, photography, etc. We were incredibly pleased with Juan Pablo, our photographer. He was amazing, taking time with us and obviously caring about his art. We got some truly special photos and are very grateful.

Negatives:

SPA. The points can only be used for "soft" holistic and aromatherapy massages that aren't worth the time or tax money. These are priced at about $214 so you still pay $34 for the 16% tax. It was a waste of our time. The deep tissue massages must be paid with cash + the 16% tax and the prices are outrageous. What a shame. The spa was one of our favorite things about visiting the Palace Resorts. Skip the points and go to town (choose a SAFE place) where you can get an hour massage for $35.

ALCOHOL SELECTION. They have stopped serving Corona for political reasons related to the fact that it's been bought by a Dutch company. Dos Equis is the best they have. Also, their tequila selection is standard, not high end. They used to have a better selection.

ROOM UPGRADE. You used to be able to use points to upgrade your room but not anymore. With the upgrade, you were given a higher and better location, better bathroom, and wonderful personal items in the bath. This time our room was nice, but definitely lacking compared to the upgrade. Still, it was nice, but no where near as nice as the more up to date room we had last time.

  • Stayed June 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank mfs64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Gerente at Cozumel Palace, responded to this review, June 28, 2014
Dear Mary S,

Thank you for taking the time to share your comments. Your feedback is very valuable and we have taken special note of your recommendations.

We are very happy to learn that your stay was a pleasant one, and that you were highly satisfied with our service. Emmanuel was pleased to be mentioned.

We hope to have you back again soon to show you our spirit of constant improvement in our little piece of paradise. . . Cozumel.

Best Regards,

Alfredo Camacho
Public Relations
alcamacho@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cottage Grove, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 18, 2014

I'm not sure what I was expecting when I read "all-inclusive", but Cozumel Palace exceeded every expectation I had. Food, drinks, mini bar, and room service are all included in the rate. The staff, from check-in (cool towels, flowers, and welcome drink) to check-out, was always attentive and made us feel special the entire trip. We fell in love with Cozumel and will definitely be looking to stay here again.

Room Tip: Second floor rooms are musty smelling. Reserve the Junior suite or above for a great experience.
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  • Stayed June 2014, traveled with family
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Helpful?
3 Thank chaser1026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Gerente at Cozumel Palace, responded to this review, June 20, 2014
Dear Chaser1026

Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you. We are pleased that you enjoyed the top amenities we offer, I am gladly sharing your lovely remarks to our team who take so much pride in doing their best to all of our guests.

We look forward to welcoming you home again soon and hope you will not hesitate to spend another wonderful vacation in Cozumel Palace.

Sincerely,

Alfredo Camacho
Cozumel Palace Public Relations
alcamacho@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horn Lake, Mississippi
Level Contributor
1 review
Reviewed June 17, 2014

My new wife and I just returned from Cozumel Palace. It was the nicest vacation ever. As soon as we arrived from the taxi, the staff welcomed us by name. Cool towels and fruit drinks and a rose for my wife. The staff is impeccable at anticipating anything. Very clean, very prompt service with splendid views of the Caribbean. I miss the staff members that we got to know. Standouts were Nelson, Roger, Juan, Angel, and the nice lady at guest services, and the restaurant hostesses. Everyone was friendly. I learned a little more Spanish, but they all are English speaking, and will even give you pointers about keeping safe and your money, if you venture off the resort. We booked a tour to Tulum, and it was fantastic. The climate is pretty hot and humid if you aren't used to it. More intense than the American South. I would definitely recommend going again, and I intend to, some year in the future. The food was really good, and being all inclusive, anything we wanted was delivered. The bar and wine selection was big enough, draft beer limited to Dos Equis regular and dark, but oh well, they weren't charging extra and will deliver drinks and food while you lounge in the sun. Plenty of bottled water everywhere. It was worth the price.

Room Tip: Fourth floor was great. Concierge upgrade meant unlimited 24 hr. room service and mini bar restock...
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  • Stayed June 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Ira W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Gerente at Cozumel Palace, responded to this review, June 18, 2014
Dear Ira W

Thank you so much for the time you took to share your kind words and observations following your recent stay with us at Cozumel Palace.

I am happy that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice. Gladly I shared your lovely remarks to our team members, specially to Nelson, Roger, Juand and Angel who were pleased to be mentioned on Trip Advisor.

We look forward to have the pleasure of having you back in the near future.

Sincerely,

Alfredo Camacho
Cozumel Palace Public Relations
alcamacho@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 16, 2014

This was our fourth stay at the Cozumel Palace and this was the best yet! The hotel continues to improve (very difficult considering it was simply wonderful on our previous trips)...the food improves and service gets better and better. This was our 14th visit to Cozumel and we have stayed at many, many other hotels and rented private homes. I can truly say (and I speak from experience) that the Cozumel Palace is the best place to stay. The restaurants continue to add new items...the chef is a genius! The service is beyond compare...I feel extremely pampered and welcomed. They actually remember us from visit to visit...asking questions about our family! The staff is genuinely concerned with making your vacation an incredible experience...and they do an amazing job! The rooms are spotless and comfortable, the views are unbelievable and all public areas are well appointed. We are seasoned scuba divers and were a bit concerned when the hotel purchased Aqua Safari. Although there were a few small bumps...they were quickly resolved and the staff was truly trying to do well. I am certain that this aspect of the hotel will continue to improve, as well.

Room Tip: We like the rooms to the far ends of the hotel (either side), just a little quieter. Also, third, f...
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  • Stayed May 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank TAMUfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Gerente at Cozumel Palace, responded to this review, June 18, 2014
Dear TAMUfan

Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service for our new and also to our repetitive guests, we were happy to welcome you back for a 4th ocasion, thank you for keep visiting Cozumel Island for so many years that NOW this is your second home.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that it will serve as an inspiration to our staff to continue their good work.

We wish you well and remain at your service till your next visit.
Warm regards,
Alfredo Camacho
Cozumel Palace Public Relations
alcamacho@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 15, 2014

We got back from Cozumel Palace 6/5/2014. Junior suites were as advertised, ocean view and jacuzzi in room. Bathrooms are a little old fashioned and need some updating. There were broken tiles throughout hallways which should have been replaced if 6-star. Housekeeping was always cleaning and provided turndown service at night. Plenty of hot water and fresh linens. Food was amazing although repetitive. Drinks were top-shelf. Pools were well maintained but small compared to the amount of people at resort. Snorkeling was good right at resort, but strong current and deep, if not an experienced snorkeler and good swimmer current too strong. Employees Heri and Daniel were excellent!. Front desk employees not as friendly and gave us an attitude when we requested late checkout even though our travel papers indicated we had it. They could use some PR training. All in all a very relaxing vacation and we wanted for nothing. Will we return??? Maybe if price was discounted but at full price-no. Would save the extra money and go to another resort on island

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShannonBeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Manager at Cozumel Palace, responded to this review, June 16, 2014
Dear shannonBeau

Thank you so much for staying at Cozumel Palace and for your comments taking the time to share them through Tripadvisor.

It is pleasing to note your positive observations, I will make sure to let the team members know that their efforts are appreciated and have not gone unnoticed specially to Mr. Heri and Daniel whom they were pleased to be mentioned. I feel sorry to read that you had an inconvenience with our front desk staff, the matter will be valued due does not reflect our service. Unfortunately all rooms requests as late check out are subject to availability and given the high occupancy we were it was not possible for us to offer it to you.

We truly hope to welcome you back some time in the future and we wish you the best for this summer.



Sincerly,

Alfredo Camacho
Cozumel Palace Public Relations
alcamacho@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 14, 2014

Food, drink, setting, and best of all, the staff. close to the airport, no high pressure time share hassle. Rent a jeep and see the island. Safe and secure with all the federalizes around. Book a ride from the airport prior to arrival but take a taxi back. A lot cheaper this way. Walk right past the gang of salesman at the airport trying to get you to book an excursion.

Room Tip: Would definitely recommend and would stay here again.
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  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
Thank Dave P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlCamacho, Gerente at Cozumel Palace, responded to this review, June 20, 2014
Dear Dave P

Warm Greetings from Cozumel Palace. Thank you for taking the time to share your comments about us and Cozumel Island. Your experience is very valuable.

I am delighted that you’ve enjoyed a ride around the Island, our natural beauties and the warmness of our people is what we have to offer to our visitor.

We hope to have you back soon if possible to show you our spirit of constant improvement in our little piece of paradise, Cozumel.

Best Regards,

Alfredo Camacho
Cozumel Palace Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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