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“outstanding place” 5 of 5 bubbles
Review of Cozumel Palace

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Cozumel Palace
Ranked #1 of 51 Hotels in Cozumel
Certificate of Excellence
Pride
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“outstanding place”
5 of 5 bubbles Reviewed April 23, 2014

Cozumel Palace was great. The rooms were large and extremely clean. The service from all the staff was excellent. Everyone was helpful and pleasant all the time. The resort and the view were perfect. It is close enough to town to walk. If you choose to take a taxi, the staff is ready to help you get one. There is always one waiting. The pool was perfect and the pool area was always clean. Room service is quick, tasty and very friendly. This is a great place to stay. I will be going back. Loved it!

Room Tip: we had a room on the 4th floor. not noisy at all and the view was wonderful.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tammy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear Tammy V

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,269)
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Pittsburgh
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

If you are going to Cozumel, you can't get any better than the Cozumel Palace for service and staff. Warm greetings from Pascual when you get out of the taxi and check In with Ana. Most rooms have an ocean view. Food and drink service directed by Isidoro and his team from Massimo, Fabiola, Selene, Teodore, Gabriel, Fili, Roger, Silvia, Jesus, Miguel, Francisco, Rony It is hard to top the service and quality of the food and drinks. You feel you are not at an all-inclusive but at a top notch restaurant. For your tours, don't forget to stop to see Ricardo, Hugo, Darwin and the team to help you use your resort credits and advise on the best places to see. Berenice is there for your special concierge needs. They all aim to please and accommodate all of the guests.

Room Tip: Most of the rooms are Ocean View. Try not to get a room close to the elevator. You will hear peopl...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tmannPittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear tmannPittsburgh

Thank you very much for your third review, each stay you honor us with your comments.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Pascual, Ana, Isidoro, Massimo, Fabiola, Selene, Teodoro, Gabriel, Fili, Roger, Silvia, Jesus, Miguel, Francisco, Rony, Ricardo, Hugo, Darwin and Berenice were very pleased to be mentioned.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

A beautiful place with amazing staff, great food, diving and relaxing atmosphere. We like the Cozumel Palace for many reasons and one is it's close proximity to town. It is great for families or if you just go as a couple. It is clean and you cannot beat the views.

Room Tip: If you are traveling with families inquire about their mezzanine suites so you can have more space.
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear Sara F

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eatonville, Washington
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

We spent 8 wonderful nights at Cozumel Palace Apr 8-16 2014 and highly recommend it to others looking for a clean, comfortable all inclusive with exceptionally friendly staff/service.

We had a room on the 5th floor (Room 517) and thoroughly enjoyed the large jetted tub, balcony ocean view.

What makes Cozumel Palace special isn't just the beautiful property, rooms, cleanliness and great food--it is truly the friendly staff.

I would personally like to thank Luis Angel, Isodor, Martha, Daniel, "Elvi" and Gabriel. These people really shined not just in their service and duties, but were so friendly and we were glad to have made new friends with them during our stay.

Gabriel and Daniel...thanks for the laughs, dances and smiles. You surely know how to entertain the guests.
Martha and Elvi were also the friendly hosts ever--always smiling and happy to see you.

Isodor...I surely felt a great connection with you and thank you for teaching me all the Spanish words for those vegetables. It was interesting to share my garden growing and learn what grew in Mexico. You work so hard and do a great job.

And then there is Luis Angel...the big, silent one working hard in the background--you didn't go unnoticed. My husband and I really enjoyed our time with Luis and it wasn't long before his friendly, teasing nature came out. Luis provided the best service and was the nicest person we met in all of Mexico.

Special Kudos to the chefs...delicious food and the presentation was incredible! Loved the sugar glass bowl with cookies! Very talented chefs!

We hope you are all doing well and thank you for your kind, friendly service. Luis is right. The staff is happy and one big family...it shows in the way they treat the guests and make them feel right at home at the Palace.

I have one request of management: Please get Isodor and his outdoor kitchen grill staff a HUGE commercial fan (or air conditioning!) as I truly felt guilty asking him to cook for me when it was SO HOT outside and I knew it was at least 20 degrees hotter cooking over the grill. Give that man a fan already!!

I hope the Palace realizes it is staff members like those named above that truly made our visit so pleasant. Thanks again....take care everyone.

Room Tip: Room 517 was great in our opinion. No problems whatsoever.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Farmboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear Farmboots

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Luis Angel, Isodoro, Martha, Daniel and Gabriel were very pleased to be mentioned.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 22, 2014

This is an ideal location for scuba given the onsite Aquasafari location. We completed our 4 check out dives to become open water certified then 3 more dives which all took place or departed at the hotel's dock in my attached picture. Cozumel has AMAZING scuba scenery with 100' visibility.

This is definitely a family or couples type of place. Us 4 single guys still enjoyed it since our focus was scuba and not partying and the staff was a lot of fun (especially Sugei aka "Sue Hey")!

Food was very good for the most part. Only thing we thought that could use improving was bar service (mainly at the pool bar where they needed another bartender a good bit of the time).

Overall, definitely a great hotel but different than the other Palace resorts in it is more cozy and not a huge palace.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BrahmaBull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear BrahmaBull

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Sugey was very pleased to be mentioned.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
5 of 5 bubbles Reviewed April 21, 2014

I celebrated my birthday while at the resort. The staff went out of the way to set up my special birthday dinner. Everyone at the resort was so nice and helpful. Can't say enough good about this resort.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pinkdiamonds46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear Pinkdiamonds46

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, thank you for choosing us to celebrate your birthday.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbellton, Canada
1 review
5 of 5 bubbles Reviewed April 19, 2014

This is a great Palace because of the remoteness of the island experience! There were virtually no disappointments in any way. I would highly recommend any one give this a try for sure! Awesome way to unwind from a stressful lifestyle in the real world!

Room Tip: Ask for concierge! It is worth a little extra in cost!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lorne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, May 9, 2014
Dear Lorne C

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#1 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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