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Reviews (4,026)
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All reviewsresort creditloft suitechef's dinnerromantic dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areasmy pleasurehammock on the balconydolphin swimhour room serviceplaya del carmenentertainment staff
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1,955 - 1,960 of 4,026 reviews
Reviewed September 28, 2013

This was a smaller hotel in the Palace line. All rooms are ocean front. The water here is incredibly blue/green and clear. Snorkeling trips are available but snorkeling right off the pool deck was as good as any where else. Highly recommend renting a car or jeep and driving all around the island. The east side is gorgeous with some great restaurants. Try the fajitas at the restaurant at Chin Rio, fabulous with a great ocean front setting.

Room Tip: Try for concierge level at the far ends to be in a very quiet area.
  • Stayed: September 2013, traveled with family
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1  Thank Willie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

Enjoyed a short break here as part of our Mexican vacation and we loved it. Very attentive staff especially the door man and the entertainer guy. The food is great and the rooms were very clean and comfortable. Liked the area and shopping area is good too, but try to dodge the street vendors who can be a bit too much at times.

Stayed: September 2013, traveled as a couple
1  Thank M_Baker2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

The staff at The Cozumel Palace is a large part of what keeps us coming back again and AGAIN....!
One can stay many places in beautiful Cozumel, but I would NEVER consider staying anywhere else! For me, It's The Palace...ONLY and ALWAYS...!

The culinary delights that Chef Massimo presents are out of this world...The is the hidden treasure behind the scenes that makes this the best resort in which to dine on the Island of Cozumel ! The Chef's Dinner that he offers is a definite Cozumel Palace "must do" during your stay!
Juan Carlos, The Cozumel Palace Sommelier, was a pleasure as well and went out of his way to acccomdate our needs! One would find him knowledgeable,charming, in all, he is wonderful!
Our dining experiences have ALWAYS been exceptional at The Palace...They make all meals a pleasure to enjoy...

The Spa...awwww!
Enough said, a truly relaxing experience...


Also exceptional, are the entire waitstaff and pool entertainment staff from all restaurants and bars.. .from Pasqual at the Palace Entrance door, Anna at the front desk ,as well as the guys at The Palace Resort Credits desk....There is always a smiling offer to see if we are having a great day and if we need anything!

The only resort I have ever visited where I miss the staff when I come home....
THEY MAKE-The Cozumel Palace...and they keep us coming back....
Favorite days...When I hear the staff at The Palace greet us saying...Welcome Back!

  • Stayed: September 2013, traveled with friends
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5  Thank Tonya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

We spent a week at Cozumel Palace and had a Wonderful time, this is the 2nd time we have stayed there and the 2nd time was just a wonderful as the 1st time. Service, Food, Entertainment, employees were as nice as they could be.. We especially liked Danny one of the entertainment employee he was so funny and nice to us made us laugh.. And also want to tell you that Isiah the door greeter was so Wonderful very helpful took us and our luggage to our room made us feel at home brought us anything we requested, will come back just to see him...
Pool is wonderful always so nice and clean...room service is great!!!! Will definitely go back next year and hope to see all the wonderful staff again.

Pam Kinyon
McAlester, OK.

  • Stayed: September 2013, traveled as a couple
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Thank Terry_Pam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

Great time, beautiful resort, very friendly staff!
Would come back! $1,500 resort credits paid for (2) diving trips and a few trips to the spa for my wife. Also, paid for tour to National park for the both of us.
You won't be disappointed with the room if you upgrade (resort credits). Hot tub, King bed and hammock on private deck!

  • Stayed: September 2013, traveled with family
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2  Thank Ken I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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