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“All expectations exceeded”
Review of Cozumel Palace

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Cozumel Palace
Ranked #3 of 52 Hotels in Cozumel
Certificate of Excellence
Reviewed September 28, 2013

This was our first stay at Cozumel Palace and it was fantastic in every way. We were greeted as if we were arriving home (cold towels, drinks and with genuine care). Sergio Manuel at the front desk was inviting and helpful. Our rooms were luxurious, clean and offered four bottles of liquor a mini fridge with beer and soft drinks and a bottle of wine as well as a top of line espresso maker. The bathroom had top of the line bath and hair products and a chi hairdryer and straightener.

ALL restaurants (japanese, mexican and italian) were delicious as well as the pool snack area. Marali Beristain was the hostess nearly every night at the restaurant and she was welcoming, always remembered us and always made us feel welcome. Roger Armando Torres took outstanding care of us nearly every day by the pool. He helped to make our trip more enjoyable. Josue Aaron Ledesma Guzman is an integral part of the entertainment staff at the pool. He was friendly, funny, welcoming and helpful (as was David).

We cannot say enough about the level of service (all housekeeping staff were terrific) on all fronts. Maria was always smiling and tirelessly preparing everyone's delicious breakfasts. The turn down service is a great touch as is the pillow menu and aromatherapy menu.

Not having a beach was no problem for us. We split our trip with another resort that had a beach. We did enjoy the snorkeling here and my husband enjoyed the scuba diving. The spa was small but the services were fantastic. The gift shop is expensive ($50 for suncreen-go across the street to the mega mart if you need toiletries).

Room Tip: We used our resort credits to upgrade to a concierge level room (top floor). 509 provided terrific v...
  • Stayed: September 2013, traveled as a couple
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1  Thank slaterfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,680 - 1,686 of 3,731 reviews

Reviewed September 28, 2013

This was a smaller hotel in the Palace line. All rooms are ocean front. The water here is incredibly blue/green and clear. Snorkeling trips are available but snorkeling right off the pool deck was as good as any where else. Highly recommend renting a car or jeep and driving all around the island. The east side is gorgeous with some great restaurants. Try the fajitas at the restaurant at Chin Rio, fabulous with a great ocean front setting.

Room Tip: Try for concierge level at the far ends to be in a very quiet area.
  • Stayed: September 2013, traveled with family
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1  Thank Willie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

Enjoyed a short break here as part of our Mexican vacation and we loved it. Very attentive staff especially the door man and the entertainer guy. The food is great and the rooms were very clean and comfortable. Liked the area and shopping area is good too, but try to dodge the street vendors who can be a bit too much at times.

Stayed: September 2013, traveled as a couple
1  Thank M_Baker2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

The staff at The Cozumel Palace is a large part of what keeps us coming back again and AGAIN....!
One can stay many places in beautiful Cozumel, but I would NEVER consider staying anywhere else! For me, It's The Palace...ONLY and ALWAYS...!

The culinary delights that Chef Massimo presents are out of this world...The is the hidden treasure behind the scenes that makes this the best resort in which to dine on the Island of Cozumel ! The Chef's Dinner that he offers is a definite Cozumel Palace "must do" during your stay!
Juan Carlos, The Cozumel Palace Sommelier, was a pleasure as well and went out of his way to acccomdate our needs! One would find him knowledgeable,charming, in all, he is wonderful!
Our dining experiences have ALWAYS been exceptional at The Palace...They make all meals a pleasure to enjoy...

The Spa...awwww!
Enough said, a truly relaxing experience...


Also exceptional, are the entire waitstaff and pool entertainment staff from all restaurants and bars.. .from Pasqual at the Palace Entrance door, Anna at the front desk ,as well as the guys at The Palace Resort Credits desk....There is always a smiling offer to see if we are having a great day and if we need anything!

The only resort I have ever visited where I miss the staff when I come home....
THEY MAKE-The Cozumel Palace...and they keep us coming back....
Favorite days...When I hear the staff at The Palace greet us saying...Welcome Back!

  • Stayed: September 2013, traveled with friends
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5  Thank Tonya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

We spent a week at Cozumel Palace and had a Wonderful time, this is the 2nd time we have stayed there and the 2nd time was just a wonderful as the 1st time. Service, Food, Entertainment, employees were as nice as they could be.. We especially liked Danny one of the entertainment employee he was so funny and nice to us made us laugh.. And also want to tell you that Isiah the door greeter was so Wonderful very helpful took us and our luggage to our room made us feel at home brought us anything we requested, will come back just to see him...
Pool is wonderful always so nice and clean...room service is great!!!! Will definitely go back next year and hope to see all the wonderful staff again.

Pam Kinyon
McAlester, OK.

  • Stayed: September 2013, traveled as a couple
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Thank Terry_Pam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

Great time, beautiful resort, very friendly staff!
Would come back! $1,500 resort credits paid for (2) diving trips and a few trips to the spa for my wife. Also, paid for tour to National park for the both of us.
You won't be disappointed with the room if you upgrade (resort credits). Hot tub, King bed and hammock on private deck!

  • Stayed: September 2013, traveled with family
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2  Thank Ken I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2013

Excellent! Never wanted for a thing, the entire staff went far above of what was expected. Chef Massimo created some very special meals for us, Juan Carlos the sommelier went and found our wine off premises for us, Sara and Anna at the front desk made us love them, Pasqaule at front door always made sure we were taken care of, the brother and sister cooks in the kitchen were so proud of their work, Antonio our favorite in the bar, Manuel, Francisco and luis in the dining room......the entire week was just wonderful, we will be back again and again!

Room Tip: Use your resort credits to upgrade to a better room.
  • Stayed: September 2013, traveled with friends
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    • Rooms
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3  Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Price Range: $295 - $660 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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