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“Beware the sales pitch!”
4 of 5 bubbles Review of Cozumel Palace

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Cozumel Palace
Ranked #2 of 51 Hotels in Cozumel
Certificate of Excellence
Midlothian, Virginia
Level Contributor
252 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Beware the sales pitch!”
4 of 5 bubbles Reviewed July 28, 2013

This was our 17th trip to CZM since January 1993 and our 6th time staying at Cozumel Palace (including when it was Plaza las Glorias). Never before have we been waylaid by timeshare salespersons, but this was a first. We were here at CZM Palace Nov. 2012 and did not encounter the high pressure, won’t take no for an answer sales people. You run the gauntlet at the airport and think you are “home free”. Then you check in and spend 45-60 min in the lobby trying to convince the sales rep that no means no. We did not want to be rude, but enough is enough; we left home at 5 AM and by now it was 4 PM! Our room was ready but we could not get to it! They found out we owned 5 timeshares and kept trying to convince us we would be free of maintenance fees forever if we signed our weeks over to Palace resorts. No one could/would give us the “bottom line”. That was Saturday. Sunday we get a call asking us again if we wanted to go over and visit a Palace resort on the mainland (no, no, no). Tuesday a sales rep, who asked if I had spoken to my husband about attending the 2 PM meeting that day about the Palace program, approached me. Our answer was the same – not interested.

OK, on to the rest of the week. We love the people of CZM; everyone is so friendly. The staff at the Palace is professional and attentive (aside from the sales reps who were annoying). Ricardo who will help you make appointments for the spa, SCUBA diving, special dinners, etc. is a very competent and efficient young man. He took mercy on us after being held captive in the lobby and even delivered my husband’s vouchers to the SCUBA shop for him. Speaking of the dive shop, my husband has been diving with Aqua Safari since our first trip. He considers them the best on the island. Mariano is his favorite dive master and whenever possible, he dives with him (on the fast boat Belinda).

For and all-inclusive resort, the food is great at all the dining locations. Mexican might be our favorite, and don’t forget to have a Mayan coffee prepared at your table. The Asian is good also and it goes without saying the service is excellent at every restaurant. The wait staff is extremely attentive; I am reluctant to name them, since I would not want to leave someone out. For breakfast and lunch, you can have food prepared to order at the grill (omelets, fish tacos, etc).

Our room was on the 5th floor and we had no problem with noise. There is coffee in the lobby beginning at 6 AM and there is a coffee pot in your room for brewing your own, if you choose. The room is spacious and the safe is large enough for a laptop.

It is possible to walk to town for shopping, or taxis are always available. I ask the taxi drivers about the number of cruise ships coming in each day and pick a day that has the fewest to avoid the crowds in the stores.

Room Tip: Upgrade to an ocean view - it is well worth it.
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  • Stayed July 2013, traveled as a couple
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Helpful?
5 Thank VAlovetotravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Plano
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

My family (2 adults and 2 kids aged 10 and 6) had a phenomenal stay at this hotel. We spent 3 nights (7/22-7/25) there and we were all sad to leave.

The pool is a little small but still very fun and enjoyable. I think the snorkeling onsite more than made up for the size of the pool. The water was just crystal clear for snorkeling and it was all very enjoyable.

We are Asian so the Asian restaurant didn't quite meet our standards but the kids really enjoyed the wonton soup and we all like the tempera ice cream. We ate outside for dinner one evening and that was a very enjoyable experience as well. The best was saved for last at the Italian restaurant though. The food there was incredible (best of both MP and CP) and the service was just top notch.

We were coming from a 6 night stay at Moon Palace and we much preferred the size of the Cozumel Palace to that of the Moon Palace. Shuttling from restaurant to restaurant or event like we had to at MP was just not for us. In the future we'll stay at smaller places like Cozumel Palace and Beach Palace.

My family can't recommend this resort enough and we will be returning in the future.

Room Tip: Loft Suite was amazing....kids absolutely loved it and so did the parents
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  • Stayed July 2013, traveled with family
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Helpful?
3 Thank Long L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batavia, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

My daughter and I stayed at the Cozumel Palace from July 10th through the 15th and we will most likely visit again in the future. This is the second hotel we have stayed at on Cozumel and our fourth all-inclusive in the Caribbean and the Palace definitely stands out as the best we have seen. The food and staff are fantastic (a few exceptions) and we especially liked the fact that for all of the restaurants you could just walk in with no reservation required. We loved the Asian restaurant and the Poolside Outdoor Grill at night (really good grouper). However, the Poolside Grill for lunch was a bit of a disappointment as we either dealt with slow service, rude service or service errors (food was great though). The breakfast buffet was just awesome; plenty of fresh fruit, many choices and the eggs to order chefs were stars. I loved the “beach” despite the lack of sand and really enjoyed jumping in off the platforms and swimming and snorkeling. Saw a lot of the usual fish as well as some rays and flounder. However, if you like to walk a beach this may not be the resort for you. Distance to town is great and I could easily walk to the ferry pier (north end of town) in about 12 minutes with many great restaurants and shops in between. However, if you love to dive it does mean a longer travel time to the majority of the good spots on the south end of the island. Room was great, very clean and always very cool with a nice hammock on the patio and despite many reviews to the contrary we got our two double beds as requested at booking (through Costco). However, we were at the north end of the second floor right next to the spot where the cleaning staff began their day and that could get a bit loud in the AM. We didn’t fully utilize the resort credits as we had pretty much mapped out our trip prior to arrival but we did do the Dolphin encounter at Chankanaab Park (with credits) and it was great and then we stayed for the Manatee encounter (not with credits) which we actually enjoyed even more. We heard good things about the on-site dive shop but we did our diving with ScubaTony (the best) and you can check out our review there. We also participated in the Cozumel Marine Turtle Salvation Program one evening (booked through Cozumel Insider) and it was very nice as we got to hold hatchlings and see mothers laying eggs. In addition, the young adult volunteers with the program are very impressive. Lastly, we also went to the mainland to swim with the whale sharks (and giant mantas) with Eco Colors and would highly recommend that but understand it is a very long day and in the open ocean so for most Dramamine is a must.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
3 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside Beach, South Carolina
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

First time at Cozumel Palace...loved it! Was there 7-16 to 7-23. Only problem was at check in when we were given a room that had 1 king sized bed when we had requested 2 doubles back in Feb when we booked (thru Travelocity). The desk clerks stated they were not aware of the request and had no rooms available with 2 beds. They did offer to move us as soon as one became available and actually about an hour later said there had been a cancellation and we got the room as requested. Overall the staff could not have been more accommodating the entire week. As for the 1500 "resort dollars", we were not aware that an 11% surcharge would be added to each dollar used until after we met with the tour planner. The food was excellent with many choices. Am already planning the next trip back!

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank DiSurfside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorktown, VA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

We visited 7/11-7/18. Booked through a member. No issues with pickup at the airport or checkin. They had our rooms on two floors but offered to move one the next day which helped tremendously.

The staff and service were unbeatable as always. Hugo at the tours desk did a great job for us. The resort was full but not once did we feel crowded.

The food is very good for AI food. Plenty of options and no reason to be hungry. We ate at all of the sitdown restaurants and several times at the pool. Snacks by the bar were tasty. We even had a few special requests that were fulfulled with a smile.

Entertainment was fun. Pool was lively but no out of control overindulgers. We participated in the Mr. and Mrs. Palace event to give the kids a good laugh.

We spent a fair amount of time around the island. Downtown several times. Rented from ISIS two days to go around the island. The second one was an afterthought as we had to dodge storms the first day. Visited Punta Sur and met Jorge. A. Had a great time learning about the history, wildlife and customs from him. He had some great Dallas Cowboy Cheerleader stories! Visited a few of the wild side bars. Didn't make it to Chankanaab in time. We did dive 3 days. Once with Scuba Tony(very pleased) and twice with AquaSafari. They do a good job but I thought there were too many people in the group.

We love Cozumel and will definitely visit again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Thebrownboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton, Massachusetts
Level Contributor
4 reviews
4 of 5 bubbles Reviewed July 24, 2013

We just got back from Cozumel Palace (there from 7/17 to 7/23) . Overall the staff and hotel are great ,but we did run into a serious problem at check in. We booked through Cheap Caribbean (2nd trip through them) we booked 2 rooms with 2 double beds each for me and my wife and 4 kids (ages 21,19, 16,13). Upon check in, they insisted on giving us just 2 rooms with 1 king bed in each room. There was just no way 6 people could fit into 2 beds but they insisted that there was no other option claiming that we had a "request" for 2 double beds and no guarantee's. We ended up paying 500.00 additional dollars for 1 room with 2 double beds and a loft room. I heard other people having difficulties checking in and I assume this might be a scam.
The other problem was the 1500.00 per room in credits. This is pure b s. The credits are an excuse to get you to go for a high pressure, time share sales pitch. We ended up using them for massages and facials, they are not good for anything else.
Enough complaining...Despite the problems, the resort was so great that we will go back.Staff,resort and food were all great (drinks are watred down)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ed m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 24, 2013

I stayed for the weekend and I have no words to explain how wonderful and amazing all the staff treated us, Raul pool bartender is the best! The food at the Italian restaurant AMAZING!! The room and the view perfect for a honeymoon!

Thank you Cozumel Palace for an amazing time! We will be back next month!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xavicun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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