I don't even know where to begin. I checked out every place in Riviera Maya and Cozumel for months to see which one would be right for us and I am so happy that we decided on Cozumel Palace. We've traveled all over the U.S but had never been out of the country and it was our honeymoon so we figured now was the time. When you get there they welcome you with an amazing drink and a flower. I have no idea what the drink was but I asked for the alcoholic version the first chance I got, it was delicious.
We used 700 resort credits for a room upgrade since we had a city view room, well worth it! The rooms themselves were nothing short of perfect. They were clean, smelled nice, and filled with lots of goodies. They have awesome amenities like a CHI straightner and hair dryer (with diffuser) and all CHI bath products. We loved using the bubble bath in the giant hot tub. The liquor dispensers are always stocked with a variety of alcohol and the fridge had every soda you could use as well as juice for mixers and what not. And there was always a giant cold bottle of water in there that definitely came in handy for the hot days. The bed was much more than I expected. I'm kind of a bed snob and was thrilled to find that it wasn't cardboard. It had lots of blankets and sheets for whatever you prefer to sleep with. I was also pleasantly surprised that the thermostats in the room actually worked in the room. You could feel it instantly if you turned it up or down. The balcony doors are floor to ceiling so we could open them and get a fantastic view and when the late evenings were cool we laid in the hammock, which was super comfy. I wouldn't have changed anything about the rooms.
After we checked in they asked us to sit down and go over the resort credits and I was really happy this was not a time share pitch. They just tell you that you have to pay the tax on the credits you use and tell you where to go for the honeymoon stuff and excursions. We ended up using the rest of our credits on 3 different excursions to Tulum, Chankanaab, and Swimming with Dolphins (also in Chankanaab park). While they were all really amazing I would definitely have set them up with other companies or gone on my own if we didn't have the credits. They charged way more than necessary and tour groups aren't really our thing. But even still-we paid about 60 bucks total on all three after the credits so its worth it in the end.They all included transportation which can get very pricey if you go on your own and Tulum included lunch at the Playacar Palace which was delicious. We had about 200 credits left but it was enough for only one massage so we chose to just not use them. Since I didn't do any spa stuff I can't speak to that but otherwise the credits are pretty straight forward. I had heard from a lot of people that the chocolate factory tour was well worth it also. Its 85 per person but you can use your credits completely. They give you a chocolate martini to start with and you make your own chocolate at the end which I though sounded neat. Another excursion we missed was the stingray beach which we heard was really cool. My recommendation is that you go to the excursion desk as soon as you get there and plan the stuff out because most stuff is only offered on certain days and times.
The honeymoon dinner would probably be the only downside. They try to make it really nice and they have a good idea for it but it just fell short. We waited too long in between the pre-planned courses and none of the food was as amazing as there usual fare. We ended up leaving before the dessert because it had been 2 hours. I think that was our only sour note in the whole vacation though. You get some other stuff like t-shirts, champagne, and a cake which were all good.
The food was quite possibly my favorite part. The idea of a buffet for most meals scared me because that usually means bland, tasteless, and cold in Chicago. This was anything but those things. We never wanted for food. There is always something open or 24 hour room service. My favorite restaurant was the Italian restaurant called Turquesa. Amazing food. There was not one thing I had off the menu that was bad. The chinese place is pretty good but not a whole lot of selection if you can't eat shellfish so I couldn't try a whole lot of it. The mexican place was really good, they had lots of fresh fish and spicy food. The outside grill was nice for when you were in and out of the pool. They do burgers, fries, salads, etc. The wood burning stove makes all kinds of pizza from 4-10pm too. The breakfast and lunch "buffets" shouldn't even be called that because they are so much more. They have a cook waiting to take your order in the middle that will accommodate just about any request you have. I'm a vegetarian so I thought there wasn't going to be much I could eat but there were plenty of options for every meal. My husband said the meat was always juicy and flavorful as well. I really can't say enough about the food. The liquor was also always good and they went out of their way to accommodate any request. They had much more top shelf liquor then i thought they would also.
We aren't really people that can sit in a pool all day so I'm glad there was so much to do around the island and that we could snorkel right off the resort. There is no beach here so if that's a must have I would recommend Playacar Palace. They had an awesome beach right in the front. We love beaches but we honestly didn't miss the sand. We enjoyed being able to rent the snorkel stuff for free and use it whenever.
One thing I would highly recommend if you are thinking about Cozumel is to rent a scooter and tour the island. It was really safe and there's almost no chance to get lost. The whole island is about 45 miles around and there's one road all the way around. They even have a lane designated for scooters and motorcycles too which made it even safer. We got to see some really breathtaking sights and eat at really good local places. It also was really inexpensive. We paid $30 for the day at a place just outside the resort.
The last thing I would like to say is how wonderful all the people at the resort were. They all spoke English really well and had patience when we tried our hand at Spanish and even taught us a few things. They accommodated every request and were friendly and genuinely nice to us the whole trip. Everyone went out of their way to make you feel welcome and special. We even joined one of the couples contests one night because it looked like so much fun. A special shout out to Gabriel that does the entertainment at night. He was awesome and made even sometimes lame entertainment enjoyable and fun. I had such a blast and would recommend this resort to anyone looking for a balance of resort fun and island adventure.
- Official Description (provided by the hotel):
- Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more less
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- Also Known As:
- Cozumel Palace Hotel Cozumel
- Palace Hotel Cozumel
- Plaza Las Glorias Cozumel
- Palace Cozumel
- Cozumel Palace Resort