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“Great visit!”
Review of Cozumel Palace

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Cozumel Palace
Ranked #3 of 52 Hotels in Cozumel
Certificate of Excellence
Pennington, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great visit!”
Reviewed December 4, 2012

This was our first time in Cozumel and really didn't know where to stay. I chose this hotel mainly because of all of the great reviews. Our stay at the Cozumel Palace was outstanding. Upon arrival were were greeted with a flower and a drink. We felt very taken care of and didn't want for anything. The drinks were plentiful, the food was delicious and the staff friendly and gracious. We stayed in a junior suite and could not have been happier. It was one of the largest hotel rooms we have stayed in and very, very clean. The pool is heated. It was a perfect temperature everyday. The hotel is close to the airport and in walking distance to downtown San Miguel. My husband and I feel this is the first hotel we would definitely return to again. We traveled with our grown children and all six of us had the same excellent service and experience at the Cozumel Place. With this one review you really get six very enthusiastic thumbs up for this resort.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sturgeon Falls, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 4, 2012

We just returned from our vacation at the Cozumel Palace. Can't say enough great things about the resort.
It starts with a short, under 10 minute, drive from the airport. The staff at check in are attentive, quick and accomadating. The rooms are spacious, beautiful and have a well stocked mini bar, 2 person jacuzzi and a patio with a great ocean view.
The food at the resturants are amazing, the quality and presentation are second to none. While relaxing by the pool the wait satff are ever present without being over bearing. They do treat you like family here and make sure that your vacation is all that you want. We were there for the ironman race and the location for it is perfect.
We will be returning to Cozumel Palace for a vacation again!! Highly recommend this resort!!!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank himunro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, Gerente at Cozumel Palace, responded to this review, December 5, 2012
Dear himunro

Thank you very much for review.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancún, Quintana Roo, Mexico
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 3, 2012

First time ever at the resort and I loved it , all the staff was so friendly and welcoming,the food was delicious and the ocean view from the resort was completely charming. The quality of service,food & beverages besides been all inclusive was awesome the infinity pool was so relaxing actually the complete hotel offers you to many options such as comfort, relaxing environment and entertainment,,the restaurants are accessible to everyone, I didnt have to wait or book to any of the restaurants,it was an amazing trip better than expect it ... I will come back soon!!

Room Tip: if you are traveling with more than 2 people I suggest the loft suite room which has a lovely ocean...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Marisol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, Gerente at Cozumel Palace, responded to this review, December 5, 2012
Dear Marisol C

Thank you very much for review.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, Colorado, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2012

Pretty much a beautiful stay with flawless execution by the staff. You're paying for fine service and grounds, and that is what you get. We'll be back next year - in addition to being a great resort, the location is perfect for Ironman - just a couple minutes walk to the finish line and good bus service to the swim and pasta dinner. As long as they continue to be an Ironman Host Hotel, we will be there!

Room Tip: The Junior Suite was awesome. We overlooked the outside entertainment area, so noise was a slight is...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, Gerente at Cozumel Palace, responded to this review, December 5, 2012
Dear Peter W

Thank you very much for review.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace. Congratulations for your participation at the IronMan Cozumel 2012 and we all hope to see you back at the IronMan Cozumel 2013.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Level 6 Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 1, 2012

Service by pool, restaurants, bars, small beachside areas remains outstanding.
Because of iron man event and some repairs, we were not able to upgrade to the room we wanted, despite notifying hotel in advance of our preference, and had partial obstruction view. Still staff tries to be accomodating. Took a couple of tries to get the aroma we wanted but soon our coconut smell was replaced with refreshing eucalyptus.
Food quality and presentation continues to impress.
As much as i enjoy the reef room at the el presidente intercontinental, coz palace ofers a better value.

Room Tip: Some rooms can be a long walk from elevator. 506 is across from ice machine. 512 has obstructed view...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eyelaserguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, Gerente at Cozumel Palace, responded to this review, December 5, 2012
Dear eyelaserguy

Thank you very much for your second review, each stay you honor us with your comments.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Thank you so much for your comprehension regarding the limited chances for honoring your room upgrade as desired, it was very necessary for us to make some repairs in order to maintain the resort in good conditions.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2012

This was my family's first time to Cozumel, Mexico and to Cozumel Palace as my husband participated in the Ironman Competition. The minute we arrived at the resort, I was all smiles ! The resort was gorgeous !! I have never seen a resort as immaculately taken care of as Cozumel Palace -- and I am a very picky person. We had a Loft Suite and it was wonderful and way more than I expected ! The service was impeccable and we were treated like Kings and Queens. My kids, who are 10 and 15, also came with and had a blast ! We always felt safe and had so much to do. I HIGHLY recommend this resort and will DEFINITELY go back ! Great Job.....

Room Tip: Love the Loft Suites if traveling with a family !!
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alison N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, Gerente at Cozumel Palace, responded to this review, December 5, 2012
Dear Alison N

Thank you very much for your review.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace. Congratulations to your husband for his participation at the IronMan Cozumel 2012, we all hope to see you back at the IronMan Cozumel 2013.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
Level 6 Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 30, 2012

This was our third visit to Cozumel Palace in 18 months and I continue to be amazed with the staff, food and excellence displayed. Treated better than "Family" by the compassionate and caring staff. Although it was very busy with the Iron Man Event, the staff excelled, and made our stay enjoyable. The Manager, Joaquin and assistant Berenice and thier staff are simply amazing. Making plans to return as I am writing this!!!!!

Room Tip: Opt for a room at least to the second floor to take in the great views.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cdill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozumelPalaceGM, Gerente at Cozumel Palace, responded to this review, December 5, 2012
Dear cdill

Thank you very much for your fourth review, each stay you honor us with your comments.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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