We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not completely impressed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Presidente Inter-Continental Cozumel Resort & Spa
Ranked #4 of 51 Hotels in Cozumel
Certificate of Excellence
Chicago, Illinois
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Not completely impressed”
3 of 5 bubbles Reviewed November 10, 2004

The hotel was okay - I was a little disappointed for what we paid. The room was very nice / clean but we could hear our noisy neighbors at all hours and hallway activity. The pool was okay - but I noticed many, many birds taking extensive baths - just made me leary of dipping in the water - I didn't remember if clorine kills lice that wild birds carry? Didn't want to chance it. The beach was okay - sort of small for the size of the resort. The restaurants and beach side bar were excellent and definately get my highest marks. Be aware of the table across from the check in area - they act like the concierge but they are really a high pressure sales group trying to get you to join the Intercontinental Club. I don't mind listening to a sales pitch, but everytime we walked through the lobby we were litterly chased down by someone in that group wanting to make sure we had listened to the program pitch. It made me very uncomfortable and we did all that we could to get in and out of the hotel without going through the lobby after the fourth time we were accosted.

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SaraCKTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,668 reviews from our community

Traveler rating
    1,183
    337
    100
    27
    21
See reviews for
461
712
30
44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed November 2, 2004

We love the Presidente!!! We have been there four times in the last two years all at different times of the year. The service in impeccable!!! So professional and extremely attentive to your every need. If you call for something to be brought to your room, someone is there 5 minutes later with your requested item. While lying by the pool, a cabana boy brings icy cold camphor towels to cool your brow. Wait staff constantly checks to see if they can get you anything but still manages to be discreet and not annoying. When housekeeping makes your bed, they make a swan out of the towels and decorate it with hibiscus blossoms...beautiful! You can have a massage in a palapa by the beach and a pedicure overlooking the ocean. The food is great and the breakfast buffet has a ton of choices...everything from simple fruit and cereal to sausage and omlettes. The rooms are simple, with natural stone floors and bathroom. The whole place is spotlessly clean. Great chilly air conditioner. They have their own dive shop and dive boats so scuba is super easy...just walk out of the hotel to the beach and hop on the boat. The scuba staff takes care of everything! And they know where all the good dive spots are. There is not a natural beach (go to Cancun if you want a natural beach, there are none in Cozumel) but the Presidente has an excellent man-made beach that they keep in pristene condition by raking the sand at night and decorating with pretty landscaping. The Presidente is not cheap, but it is so worth it if you are looking for a relaxing, pampering vacation with great scuba diving. (Warning, though, just like every other hotel in Mexico, the beds are hard, but don't hold that against the Presidente, its like that everywhere in Mexico.)

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 22, 2004

Well, What can you say to top the last two reviews. My Husband and I were at Presidente between Ivan and Jeanne. We had an outstanding week. I couldnt' even get my husband off the resort until the last two days! Definately a place to return to! We had Aldora Divers pick us up every morning for scuba. They were fantastic. Mateo was our DM everyday, and after the first day we were with another couple, just the four of us. It was like having a private DM! I think we saw eight different reefs in four days! As the previous review stated, watch out for the lady in the lobbly who decends upon you, just as all you want to do is find your room! Also, forgo the buffet breakfast as an option when you book the hotel (if you're diving) We did eat, but only something small and light. They serve at 7am, Aldora picked us up at 7:45am. All in all, I want to go back!

  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lidochick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 16, 2004

My fiancee and I were at this hotel Oct 8-12th and had a wonderful time enjoying the beautiful clean beach, snorkeling tours and relaxing attitude of all the employees. Beautiful warm nights and dining overlooking the fish in the water below us. This a very quiet hotel and a wonderful get away from the hustle of downtown Cozumel. While only having 2 restaurants the overall food quality was very good along with the service. This is not a 5 star fancy resort just a clean quality hotel.We also joined the Ambassador Club and everything was delivered as promised.Baskets of fruit and turn down service in the evening.One major disappointment was after a long flight, bus and ferry rides arriving and being very nicely greeted by the front desk personal an employee with a "Intercontinental badge" approached us with welcome drinks for us being "Ambassador Club Special Members" and sat us down to explain all the facilities at this hotel.After a 10 minute presentation she explained that they would like to meet for breakfast to tell us about other Intercontinental promotions. She requested a $20.00 fully refundable deposit and I insisted we were not interested in any time share or anything like this. She assured us this wasn`t one of those things and also there is a gift and being very tired agreed and gave her the deposit.Arriving at breakfast a slick man approached our table and introduced himself and sat down. Immediately he began to ask us very personal questions such as my yearly income,etc. While listening and answering these question for 15 minutes I nicely explained to him that we were not at all interested in his Club membership.He became quite annoyed and told us that we were not right anyway for this.We finally left him and felt very insulted by this event to "special members". We informed the management about this experience and they explained that they have had many recent complaints and to write the Intercontinental directly. While checking in beware! Overall the hotel in very nice and we would definately return.

Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 7, 2004

Having just got married in Scotland, and having our cruise in the Carribean cancelled due to Hurricane Frances, my new wife and I were devastated when our honeymoon plans for our four star luxurious cruise holiday were at an end - our honeymoon looked as if it was ruined!!!

Having been diverted via Miami, and stranded at the airport in Boston, USA, we got on the Internet and desperately took our chances with booking an emergency alternative holiday.

Well, what a hotel!!!! The staff were unbelievably friendly, and helpful, the morning buffet breakfast (which was included in the price) was huge, and delicious - we looked forward to this meal every day! Room service prices were very reasonable, with ample servings (I like plenty to eat), and very tasty.

The resort was private, relaxing, and waiters were constantly serving us cocktails on the beach. Snorkeling for only $10 for equipment hire, gave us a whole day to take our time and smim amongst the amazing array of fish and also explore a barge wreck full of sealife, just off the resort beach! We didn'y get to Scuba, but maybe next time!

We had a fantastic massage one day, under a tent on the beach, to the sound of beachside waves, and this was reasonably priced too, compared to most 4 star hotels!

Most days we would laze at the bar,overlooking the crystal blue ocean, and sample some fantastic and affordable meals - the best mexican food I have tasted (and I love Mexican food and have sampled it from around the world)!

We didn't want to leave - it was like a dream paradise. What a hotel, and what amazing staff and cuisine. I'd strongly recommend this hotel to any couples or newlyweds looking for a holiday which is peaceful, very romantic, and unforgettable!

Well done Presidente Intercontinental - you really saved our honeymoon!!!!!! Forget the luxury cruise, as this is the place to go!!!! Miss the crowds and simply soak up this fantastic peaceful ambience, and exceptional service and friendliness of this hotel - it made our honeymoon feel so special! Five stars for all round rating from us!!

Helpful?
6 Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed September 24, 2004

We got back Sept 17th from El Prez, Coz. We stayed there 7 days for our honeymoon. Before I say anything, the most recent review was correct - everything was great - service truly made it perfect. The people that work at the hotel totally deliver - and make it top notch. We rented a car in town and drove to the resort and had no problems at all. The room: They do really bring a fruit basket and a champagne set up (complete with floor stand/ice bucket and champagne flutes). We stayed in Room 5133, which is an oceanview (we opted to pay for the upgrade) and it was worth it. The only thing I'd recommend (and we'll change next year) is opt for rooms 5125 or less - still oceanview, just not as far of a walk from the lobby. We tipped housekeeping about $4/day and we found animals made from towels and fresh flowers in our room daily, as well as ample bottled water. They do have a regular housekeeping service as well as turndown service, which means they're in and out twice per day. The beach is right off the room, which is an AMAZING view - definately go oceanview. Food: Mostly, we ate at Cana Brava, which is the casual restaurant/bar on premisis, and it was incredible. Without getting too personal, we have sensitive stomaches and always ordered the hamburger/hotdogs/fajitas and had no problem. I ordered the fajitas once and it was wonderful - but I will say it's big enough for 2 to enjoy. The beer is ice cold and the chips and pico de gallo are to die for. Martin is one guy that works behind the bar (it's hilarious to get him cracked up) and he always takes good care of you. Happy hour is daily from 5-7pm and it's a welcoming place, especially when drinks, during that time, are 2 for 1. If you're sunning, a server will come by, to your beachchair on the beach, under the palapa, when you set your flag in the sand upright. They bill everything (including food and tip) to your room so there's no need to have cash on you. The service here really is incredible, you'd have to experience it to believe it. Diving: We dove with Blue XT Sea and had an amazing experience. The dive operation is very organized and our dive master (Pedro) was amazing. We each dove 6 tanks while we were there (despite Hurricane Ivan) and we still had an incredible time. Blue XT Sea was a recommendation from friends last year and we're so happy we chose to dive with them this year. They're very careful and SAFE. All of our dives were great! Scuba Du was the dive op on location and we heard good things about them as well,we just liked the personal attention with Blue XT Sea. Beach: The beach at El Prez was gorgeous! Snorkeling right off the hotel is incredible as well. We've gone to Coz for the last few years (first at El Cozumeleno, and then at Iberostar) and this was by far the best snorkeling and beach area. It's flawless and there's so much to see. They've even got a sunken platform area that's about 25 foot deep that has all sorts off sea life and it's right there off the hotel. All in all, El Presidente is the best experience we've ever had. We're happy we chose this hotel/resort for our honeymoon, as it was very romantic. :-) It was the first non-all-inclusive we've stayed at and it was a place that we'll definately come back to!! One last note, go to the other side (east side) of the island and visit other bars/restaurants (Mezcalito's, Coconuts). The view is wonderful and words can't describe the sunrises from Rasta's ;-) Write if any questions, we're happy to help. brandikile@excite.com

Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed September 1, 2004

My husband and I just returned from 8 glorious days at The Presidente. We chose this hotel based on the many excellent reviews noted in Trip Advisor. Plus, we stayed there 9 years ago on our honeymoon, and had a fabulous time. It was even better this time around. It was more expensive than many of the other places, but we felt that we deserved it! We cannot say enough good things about The Presidente. We booked our trip through Apple Vacations because the combination airfare and hotel were better than what we could find separately on the Internet. Based on recommendations we read on Trip Advisor, we enrolled in the Ambassador Club for Intercontinental Hotel for $150.00. We were "hopeful" that all the upgrades that the membership promised would hold true at The Presidente. They did! Prior to the trip, we sent an e-mail message to Jacobo_Enser@interconti.com (room manager) and requested an upgrade because of our Ambassador Club membership. He wrote back and said that could be handled. When we arrived at the hotel we were upgraded to an ocean view room. We had 2 to choose from and obviously chose the better of the two - 5221. Ask to see the availalbe rooms - they're more than happy to show them to you. Any of the rooms in the 5200's are excellent. Anyway, our upgrade included the breakfast buffet (superb) and a beautiful fruit basket every morning and turn down service in the evening. Our favorite part of The Presidente is the beach. We normally had the entire beach in front of our room completely to ourselves every day. The snorkeling was excellent - better than the state park. Theodoro was our waiter on the beach and he pampered us. We loved the hotel and staff so much that when we went into town one day to buy souvenires, we only stayed for a short time and hurried "home". Too many tourists and we're not fond of "hawkers" and trinkets. We did rent a jeep one day and drove around the island. The east side is totally wild and deserted, except for the interesting bars along the way. Don't miss Coconuts - great drinks, people and very scenic - highest point on the island. We also had a blast on the pirate ship lobster dinner cruise. Very entertaining and the food was good too. All in all - we completely loved The Presidente. Some people have complained that it's not a 5 star hotel. What makes a 5 star hotel? To us the service, the people, the ambience - all those things were first class. We will definitely go back and hopefully on a yearly basis. This was the most relaxing and beautiful vacation that we've enjoyed in a long time.

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cozumel hotels
3.5 mi away
Casa Mexicana Cozumel
Casa Mexicana Cozumel
#7 of 51 in Cozumel
4.5 of 5 bubbles 991 reviews
3.0 mi away
Cozumel Palace
Cozumel Palace
#2 of 51 in Cozumel
4.5 of 5 bubbles 3,602 reviews
7.1 mi away
Iberostar Cozumel
Iberostar Cozumel
#11 of 51 in Cozumel
4.0 of 5 bubbles 4,756 reviews
Show Prices
Show Prices
Show Prices
4.6 mi away
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel
#16 of 51 in Cozumel
4.0 of 5 bubbles 2,042 reviews
4.7 mi away
Secrets Aura Cozumel
Secrets Aura Cozumel
#14 of 51 in Cozumel
4.0 of 5 bubbles 3,353 reviews
1.3 mi away
Grand Park Royal Cozumel
Show Prices
Show Prices
Show Prices

Been to Presidente Inter-Continental Cozumel Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Property: Presidente Inter-Continental Cozumel Resort & Spa
Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cozumel
#3 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, BookIt.com, Hotwire, Despegar.com, Travelocity, Expedia, IHG, TripOnline SA, Jetsetter, Priceline, getaroom.com and HotelQuickly so you can book your Presidente Inter-Continental Cozumel Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing