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Presidente Inter-Continental Cozumel Resort & Spa
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Reviews (1,921)
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All reviewsscuba duoutdoor showerreef roomalfredo di romael caribenole capnapa grillocean suitefishbest hotel on the islandmain restaurantdive shopbreakfast buffetadult pooltennis courtsocean frontoutdoor restaurant
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Reviewed October 1, 2013

We just returned from another wonderful week in Cozumel and the Presidente. We love this place because of the staff. Everyone is warm and wonderful and it feels like we are returning home with each visit. If you are headed to Cozumel, this is the only spot you need to consider. It's a wonderful place.

Room Tip: There's not a "bad" room here. We've stayed in the full variety and they each have their own personality. Upgrades are typically available at check in. Many garden view rooms have a partial ocean view. Wake up calls come with free coffee service - all you have to do is ask.
  • Stayed: September 2013, traveled as a couple
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2  Thank holalola123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you very much for your visit and for taking the time to sharing your experience you had. I am sharing your nice comments about our service with my team

We are going to be ready as soon as you decide to come back, hopefully in a near future.

Warmest regards,

Henry Walther
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

have been coming to island for many, many years. this is the best hotel. great beach, great staff, graet rooms, great food. and Fabulous diving with scuba du, the on site dive operation. have had friends certified through them, and have used them exclusively since 2001. would not consider going on the water with any other operation.

carlos and victor of scuba du, are worth their weight in gold, as at the end of each day, they greet us at the boat, then proceed to haul, shampoo, and hang dry our gear, and have it ready for us in the am. clean and dry! in all my travels, Never have i had anyone , anywhere, take care of my gear like these guys do.

one year i showed up, and victor comes to me and gives me my lycra suit that i had left the year before. another year, i broke my mask. he loaned me his for the week. now THAT:S service! cant say enough good about jose, jose luis, nancy, victor, carlos, david, and all at SCUBA DU DIVING, AND PRESIDENTE COZUMEL. honeymooned there, and recommend it Always!!!

Room Tip: theyre all good. go with what you can afford. i prefer ocean front, or beach front at this hotel
  • Stayed: September 2013, traveled with friends
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1  Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you.

Hopefully we can have you back every year for celebrate your honeymoon every year.

Cordially,

Henry Walther
General Manager

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Reviewed September 30, 2013

a must, Cozumel is beautiful, but theres no real need to leave the hotel. Service is excelent, fine dinning, gourmet food, even better atention. The beach is amaizing, quiet and excelent for swimming and kids.

Room Tip: pay extra, its worth every dolar.
  • Stayed: September 2013, traveled with family
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Thank Cesar101978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

The beach is great because its like a really private one with calm water, excellent for kids!. Food is good and the staff is very friendly. The Hotel it is not walking distance from downtown but a taxi ride its less than 10 minutes and only 100 pesos (less than 10 bucks).

  • Stayed: September 2013, traveled with family
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3  Thank Ignacio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded September 27, 2013

Dear Guest,

Thank you !

We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you.

Hopefully we can see you once again in a near future.

Warmest regards,

Henry Walther
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

We've stayed here at least 6 times since 1991, and the staff continues to maintain the highest level of service. From Carlos and Sophie at the concierge desk, to Amilcar and Enrique in the palapa restaurant, the warm hospitality of everyone at the Presidente guarantees a relaxing vacation. Best beach of any hotel on Cozumel. Arrangements for snorkel and scuba trips, Jeep rentals, etc. all available onsite. Outdoor palapa restaurant is the place for 2-for-1 happy hour drinks while the sun goes down. Food is on the expensive side but good. The property is still in excellent condition following the post-Hurricane Wilma renovation. Powerful A/C and snugly bed linens -- great sleeping after a tough day on the beach.

Room Tip: Rooms with outdoor showers are tops.
  • Stayed: September 2013, traveled as a couple
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Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded September 23, 2013

Dear Guest,

Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff.

Once again thank you and we look forward to welcome you again very soon, to this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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