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“My favorite place in COZUMEL”

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Presidente Inter-Continental Cozumel Resort & Spa
Ranked #4 of 51 Hotels in Cozumel
Certificate of Excellence
Estero, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“My favorite place in COZUMEL”
5 of 5 bubbles Reviewed July 26, 2013

My husband and I have stayed at this hotel many times and always enjoy our visits. We usually stay for a week to really relax on the gorgeous beach and snorkel or swim in the beautiful warm water. The staff make us feel as if we are visiting family, not strangers. The lovely Mayan greeting of " Mah lob ki'in ", from my heart to yours, is just one of the special touches that has endeared us to this resort. There is a spirit of quiet tranquility throughout the property. Lovely, lovely, lovely.

Room Tip: The rooms facing the adult pool have outside showers in addition to inside bathroom -- very nice...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunshine_marco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 27, 2013
Dear Guest,

Ma' alob k'iin!!

Thank you very much indeed for your comments about your stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff.

We can wait to see you again at this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
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English first
Mexico City, Mexico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

Came for 2 days and stayed 5 :) what can we add to the marvellous place and people, service, thanks to Mr. Julien Debarle COO of Presidente Intercontinental México. Some fantastic activities in the hotel like snorkeling, diving, horseback riding and may other activites next to the Hotel. Island is fantastic and staying at Presidente makes it worth it even more.

Thanks guys we will come back :)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmanuel_Denis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 25, 2013
Dear Guest,

We really apreciated every single word you wrote on your comment, thank you very much for your visit and hopefully we can have you back very soon and share together this little piece of heaven.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

I have stayed at the Presidente many times over the past few years, Its very consistent , the place Is always very clean, The staff are always very polite and helpful, However a little to expensive for what you get, the cost of the rooms are high they don't need to back door you with their silly service charge"..only one restaurant on site and that Is private and overpriced food is ok to good. , the hotel restaurant Is more casual, food Is fair, but you really need to go Into town..$20 round trip taxi ride ...But overall the Presidente Is a great place to stay...

Room Tip: If staying for more than 3 days rent a car...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mal p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 23, 2013
Dear Guest,

Thank you very much indeed for your comments about your recent stay at our Resort. We apreciate your kind words about our premises and our staff, your feedback help us very much to keep working and make our best in order to create a great experiences that our guest can rembember for a long time.

Hopefully we will see you back again very soon at this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 22, 2013

We stayed in the Ocean Suite room and I miss it already. We had such a phenomenal time in Cozumel and the Presidente made it absolutely better. They worked with me in the weeks leading up to our vacation and decorated our room in a romantic fashion. Professional and pleasant staff were great plus. Would recommend this hotel to anyone and I can't wait to use them again!

Room Tip: Breakfast in your room is pricey, but absolutely worth it!
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tcibene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 23, 2013
Dear Guest,

Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know they all efforts are making a memorable stay for our guest.

We certainly look forward to welcoming you back in the very near future.

Cordially,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 19, 2013 via mobile

Great snorkeling off the hotel's docks. The hotel is nice and very well maintained. The water is calm and beautiful, with a variety of fish to see. The staff are very friendly and helpful. The cab ride to town is quick, and there are a good variety of restaurants to choose from. A great trip!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank medicalimaging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 23, 2013
Dear Guest,

Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!!

We forward to welcoming you back during your next visit to Cozumel.

Cordially,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas, United States
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

recently enjoyed a four night stay with our 7 yr son. property is clean and well kept but compared to many other resorts we've stayed at, it was a bit tired. we were not surprised based on previous reviews, but it was kind of a bummer when we arrived. however the goal of the trip was to introduce our son to the wonders of underwater marine life...and this was a huge success. we were snorkeling within 30 minutes of arriving. he did great so we booked a private trip with cozumel h20 the next day. he did awesome on that trip too so we rented some lights from scuba du and did some night snorkeling. he got spooked about 30 minutes into that one but heck, I was too.

the prices for food are on the high side but not as bad as some other resorts. eating healthy is very doable. we even our our freshly caught tuna cooked for dinner ... so sweet!

wife hit the spa and loved it. service was great. being low season, we felt like we had the place to ourselves many times. a staffer made a comment that they were at 35% occupancy. it felt like it but for good reasons.

great trip and if I were to go back to cozumel, i would seriously consider this property again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimPaulKai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. Your opinion is very important for us.

Hopefully we can have you back relaxing once again in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbana, Illinois, United States
1 review
5 of 5 bubbles Reviewed July 15, 2013

This was a great hotel. It was a bit more pricy than others on the island. However, the facilities were clean and well maintained. Additionally, everyone on the hotel staff was very friendly and helpful. We really enjoyed snorkeling off the hotel's piers. Overall, the stay was very relaxing and enjoyable.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TEC7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 16, 2013
Dear Guest,

Thank you !

We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you.

Hopefully you we can see you once again very soon.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Property: Presidente Inter-Continental Cozumel Resort & Spa
Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cozumel
#3 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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