We have eaten at Mosaicoz numberous times over the past five years as the food is good, inexpensive and on the plaza allowing us to kick back & people watch. Unfortunately, this is the second time we received horrible service. Drinks arrived after we were more than half-way through our meal! No apologies were made.
When the bill arrived the waiter flashed the bill at me for payment rather than leaving it on the table, stating we owed $290 mxn. Fortunately, I recognized this was incorrect. After plying it out of the waiters hand, discovered he had overcharged me by almost 30%! When questioned about the discrepancy, the waiter admitted adding his tip!! I reported the situation to one of the owners and he apologized and had the waiter reissue the bill. Even after correcting the bill the waiter still short-changed me, which I again caught. The owner did not reprimand the waiter and seemed quite indifferent about the whole event. I was not satisfied with his response. There are a lot of good, honest restaurants in Cozumel, you can easily do better than this one!!
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