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“Wonderful setting”

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Hotel & Bungalows Mayaland
Ranked #1 of 5 Hotels in Chichen Itza
Certificate of Excellence
Gloucester, England
Level 5 Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Wonderful setting”
Reviewed February 15, 2014

We , that is my wife and I stayed here for three nights as part of the Yucatan Explorer tour. We were allocated room 106, a large room overlooking the jungle, two double beds and loads of room, clean bedding and quiet and restfully positioned. We were on full board and enjoyed the food which was a mixture of buffet and a la carte. The food was somewhat more national and less International which was good. Staff throughout the Hotel were friendly and attentive and we found what little Spainish I have went a long way. The location of this Hotel is yards away from the main site at Chichen Itza and this makes it even more desirable. On our third day a minor calamity occurred when part of the ceiling in our bathroom collapsed, luckily we were out on tour so on our return we had to move to room 25. This was a room with a Jacuzzi bath and huge balcony overlooking the Hotel grounds, these grounds were beautifully kept and were a home to a great variety of birdlife . All in all a great time was had, good accommodation and a great tour.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Gloucestercouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, February 16, 2014
Thank you for taking our Yucatan Explorer Tour and for your wonderful comments !

We are remodeling the rooms next to your original 106. That is why we gave you a new room, # 25.
I am happy to learn you enjoyed your stay with us so much. Muchas Gracias!
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Traveler tips help you choose the right room.   Room tips (198)
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South East England
Level 5 Contributor
66 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed February 15, 2014

We stayed in this hotel for a night as part of a group tour which included breakfast and dinner, our experience may not reflect individual bookings.

Ideally sited being very close to the Chichen Itza complex. Large hotel in lovely gardens with swimming pool and various dining areas. Now slightly worse for wear.

We had a large room with two large single (or small double) beds. The beds were a bit lumpy with two fat lumpy pillows. The tiles on the floor were stained. The main door had a stained glass effect insert at the top, from the corridor you could see right through it (we tried!) Not good especially as it was opposite one bed. A coffee maker in the room but we didn’t try it, we got good coffee from the coffee bar downstairs. A large bathroom with bath and shower over bath and a hairdryer. The bath was chipped and repaired. We found the shower ran when the bath taps were being used even when the diverter was engaged , annoying. The air con was efficient and ours wasn’t too noisy although some of the group said theirs was too noisy to leave on. A ceiling fan is also provided. Cleaning standards left a lot to be desired, the beds were clean but the floors most definitely weren’t. A cupboard holds a TV and mini bar. The room had a large table and chairs, the chairs and other wood surrounds had lovely carvings on them. No Wi-Fi in rooms but Wi-Fi in the lobby area. Dinner and breakfast buffet style, fair selection for both meals with efficient service..

  • Stayed February 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnieB08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, February 16, 2014
Thank you for staying with us and for your wonderful comments !

The location is forever. The building is not, and thus it most be nurtured and upgraded, and as I write you this note, we are doing exactly that. Very quietly. I promise all our guests they will be delighted with the results ! In the meantime.... what fantastic rates for huge "standard" rooms that are well appointed! Where in the world can you enjoy a property with the level of service that we provide on a location that is the envy of the industry, at our rates? Honestly. The rooms of the hotel closest to us are the size of our bathrooms... Not to speak of location, services, quality and variety of our cuisine, etc. etc.

We hope to have the honor of serving you again in the near future. Until then, Happy & safe travels !
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Budapest, Hungary
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 15, 2014

We stayed at Mayaland in early January. It is a large property, which offers different kinds of accommodation. Very well maintained and beautiful. Our room had two queen beds and was very large. It also had a nice terrace. There is an extra entrance to the archeological park (Chichen Itza) right on the territory of the hotel. This was very comfortable as you do not need to drive to the main entrance. We went early (opens at 8 am) and had very few people around us. It felt like having this beauty all to ourselves!

Room Tip: We stayed in the main hotel (not bungalows) and it seems all the rooms there are nice and large
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Lena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, February 16, 2014
Great Comments ! You make us all very happy on learning about your experience amongst us !

Like you, i travel the world, promoting our hotel and the services we offer. Truly, the level of service and commitment we are blessed to have from our collaborators is without equal !
Mayaland, being Mexico's tourism pioneer and the hotel, being in the very heart of Chichen Itza, the first hotel in the world built within a pre-hispanic city, are very special. But what makes the experience unique is the relationship with our collaborators !!
We are blessed to enjoy their smiles, commitment to you our guests and hard work. In all my travels, nothing compares.... They are the soul of Mayaland !
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Bellingham, Washington
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2014

due to misinformation we ended up getting on a 2nd class bus that took us 6 hours to get there from Cancun instead of the 2 1/2 we were planning on. When we got to the hotel THEY had lost our reservation, which normally isn't that big of a deal, except that by this point it is later into the evening and we just want to get settled in. It takes about 1/2 an hour and they finally find it. We're taken to our room and it is very lovely, the bathroom did have a musty smell that went away after we opened the windows. The TV and Cable didn't work. We had a most wonderful supper out on the patio overlooking the beautiful gardens. The staff was very polite and attentive. Had a refreshing splash in the pool and slept pretty good. The hotel is in an EXCELLENT place to get to the ruins quickly. We went early and enjoyed the peacefulness of it before all the crowds and vendors arrived. It was wonderful. We got back to our room and had a dip in the pool before packing up. We checked out and then asked about the bus back to Playa, and were given WRONG information again, We were told that there was only second class bus back from the town, so waited for the taxi to take us there. when we told the taxi driver we needed to get to the bus station to catch it back to Playa, he said 'OH you don't need to go to town, you can catch a bus at the Main entrance to the ruins AND there IS a first class bus'. We ended up having to sit and wait for about 4 hours for that bus, when if the front desk person would have told us that we could have stayed on the Hotel grounds and had lunch and enjoyed the gardens. Am thinking the staff could be more knowledgeable about things like that. It would have been a much nicer finish to our trip there.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ritaoxanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, February 13, 2014
Thank you for your wonderful comments, which among other measures, have resulted in the hiring of a new concierge, being trained as I write to you, so that the misinformation of the bus schedules does not repeat again.

We all hope to have the pleasure to serve you again in the future. Hasta la Vista!
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London
Level 6 Contributor
191 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed February 7, 2014

excellent access to the ruins. makes it possible to have the place (the ruins) to yourself the first couple of hours in the morning. the hotel is nicely laid out and the rooms alright if a little tired and old. a bit of an attitude issue with the personnel - almost as if they see too many tourists for their liking and can be bothered to be more than politely responsive

Stayed January 2014, traveled as a couple
Helpful?
Thank ExphilipX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, February 8, 2014
Thank you for staying with us during your recent visit to Chichen Itza !

We are remodeling all rooms in the southwest building. We are doing so gradually, so we don not disturb a single guest. All bathrooms are being refurbished entirely to a brand new status. All floors to be of local stone and marble throughout both bedrooms and bathrooms.

We hope to have the honor of your visit again soon. Muchas Gracias.
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Evanston, Il
Level 6 Contributor
300 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed February 5, 2014

We were on a 3-week tour of The Lost World of the Mayans and our group stayed here one night. in bungalows on the grounds. The room was spacious, the bathroom large and modern with amenities we rarely found in other hotels on the tour. Our one complaint was the inadequate lighting at night which made our walk to the dining room a bit hairy. Fortunately we had a flashlight. The dinner buffet was good. Luggage was brought to the rooms. The hotel respects its surroundings and fits seamlessly into the environment. The hotel is a short walk to the ruins. Chichen Itza is the only ruin we saw which, despite its magnificence, is spoiled by the row upon row of stalls selling the same merchandise.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, February 6, 2014
Thank you so much for your very nice review !

I miss posted my answer to you and placed it as a response on the comment made on January 16th, titled "Our Mayaland Explorer Trip". My apologies.

TRIPADVISOR, WOULD YOU KINDLY CORRECT MY MISTAKE AND PLACE THAT RESPONSE IN THIS SPACE?
The correction will also allow me to answer that previous comment appropriately. THANK YOU !
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Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 30, 2014 via mobile

We are literally sitting in the reception area of Mayaland while I type this. Why not our room, the one we booked months ago?

It's because it's not ready. No big deal, the gentleman at the front desk told us that earlier; so we roamed the grounds, ate lunch, and then returned 45 minutes later.

Not ready.

Okay, more roaming. More people watching. There sure are a lot of tour groups passing through. Let's check on that room.

Not ready.

So it's been two hours. We're still in the lobby. No mention of a different room, discount, or even an apology from the apathetic desk clerk. Nothing. He said it'll be around 45 minutes.

If you're reading this, we might still be in the lobby. Come say hello (after you check into another hotel, of course).

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank InternetCommenter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review, January 31, 2014
I dearly sorry you had such a terrible experience during check in. Could you kindly identify the receptionist who treated you this way? I would be most grateful, For your troubles, your next visit is 100% courtesy of the house in a Suite. Please let me know the name by writing me at :
info@mayaland.com att. owner. Thank you for your assistance.
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Additional Information about Hotel & Bungalows Mayaland

Property: Hotel & Bungalows Mayaland
Address: In the heart of the archaeological park of Chichen Itza, Chichen Itza 97751, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Chichen Itza
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel & Bungalows Mayaland 4*
Number of rooms: 54
Official Description (provided by the hotel):
World-Class resort in a unique tropical setting inside the Chichen Itza Arqueological Park. SPA. One of the 100 hotels on National Geographic "The Stay List" 2009 and again in one of the "133 Hotels we love, December 2011. Conde Nast Reader's One of the 100 Top Hotels in the World 2003. Conde Nast Gold List 2004. The most awarded resort in Yucatan. A member of the Rain Forest Alliance. 100% Mayan staff. Over 100 acres of unique tropical gardens. Award winning restaurants serving Mayan, Yucatecan, Mexican and International delicacies. Specialty stores. The Choco Story Museum store. we are less than a 2 hour drive from Cancun International Airport. Even less from the Merida Airport. We have special transportation pricing and arrangements. please contact us for details. We have a money back guarantee that our Resort, rooms, services and facilities are the very best in all of central Yucatan (Including Valladolid, Izamal and all other villages). Please Call us for more information on transportation, tours and activities. ... more   less 
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Also Known As:
Hotel And Bungalows Mayaland
Mayaland Hotel Chichén Itzá
Hotel Mayaland

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