We booked a reef snorkelling trip to celebrate my 50th birthday. I advised when booking through Richie at Riu Palace that I was not confident in the water and a previous attempt at snorkelling had been a disaster. On the day of the trip Richie relayed this information to our guide Ricardo who then not only stayed with me the entire time I was in the water, but towed me around with a float and rope and patiently reassured me during panic attacks. He took the time to point out turtles, a reef shark, rays and dove down to bring up a starfish for me to look at. On return to shore I slipped off the boat, went underwater and lost my prescription sunglasses. Another member of staff on shore, Nathaniel, quickly came to my rescue and managed to retrieve my glasses and helped me back to the beach as I was struggling against the waves. Ricardo and Nathaniel made this trip an amazing experience for me and the highlight of our holiday !
However,towards the end of our holiday I watched a game of beach volleyball from my sunbed. A member of staff from scubacaribe was playing along with other hotel guests. I witnessed him being rude and trying to humiliate the players who weren't up to his standard of play. I felt this reflected badly on the excellent and helpful attitude of all the other staff of scubacaribe and this needs to be addressed. He was tall, with grey hair, long at the back and he wore a baseball cap and I believe his name was Matte.