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Review Highlights
Excellent Service!!

Drivers Fernando and Hersun were very professional, knowledgeable and punctual!!! Would definitely... read more

Reviewed yesterday
Javier231
,
San Juan
Perfect Hassle Free Ride Service

Been to Cancun before and used other shared shuttle services. We went private this time because our... read more

Review collected in partnership with this attraction

Reviewed yesterday
upperolive
,
Texarkana, Texas
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All reviews great service private service return trip private car both ways no issues reliable service great price always on time flight was delayed within minutes playa del carmen these guys airport driver hotel company
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Reviewed 4 weeks ago

Very friendly drivers and very affordable. Would use them again for sure. Loved I could get a beer at the airport and drink it on the way to the hotel!

Date of experience: January 2020
Review collected in partnership with this attraction
Thank Woodard2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ediazt, Manager at Cancun Shuttle, responded to this reviewResponded 3 weeks ago

Hi,

We appreciate the recommendation.

It makes us proud you enjoyed our service and consider our drivers friendly.

All the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

the pick up trip was quite ok... on time and everything but the return trip:
they came 3 quarters of an hr late we almost lost our flight. the driver told us we will arrive exactly in time we did, but he drove really fast and we nearly crashed 3 time.

Date of experience: January 2020
Thank donnapace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ediazt, Manager at Cancun Shuttle, responded to this reviewResponded 3 weeks ago

Hi,

We're very sorry about the inconvenience, we always aim to be on time and provide a safe service, the fast driving it's completely unacceptable for our standards.

Again, sorry about the inconvenience this caused!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Our resort arranged and covered our transfer from the airport to the resort and we were to make our own arrangements for a transfer to the airport. I went to the official airport website and booked a taxi for much less than what everyone else wanted to do it for us. I was very pleased with the service we received and would not hesitate to cut out the middle man and make our own arrangements with them again. Excellent service and priced right!!!

Date of experience: January 2020
Review collected in partnership with this attraction
Thank soulusk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ediazt, Manager at Cancun Shuttle, responded to this reviewResponded 3 weeks ago

Hi,

Thank you for the recommendation.

It makes us proud you consider our service excellent and priced right.

Wish you all the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Driver was concerned as we couldn't figure out if our flight was Delta or AeroMexico so stayed with us until he made sure we were in the correct terminal. Above and beyond.

Date of experience: January 2020
Review collected in partnership with this attraction
Thank cham0037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ediazt, Manager at Cancun Shuttle, responded to this reviewResponded 3 weeks ago

Hi,

Thank you for the recommendation.

It's great to know you had a pleasant experience with us and our driver was able to accommodate your needs.

Wish you all the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The service was good overall but let down by having to wait for a vehicle to be available even though a booking had been made. It was very chaotic on arrival and not help by being shanghaied by people inside the terminal claiming to be Cancún taxis but clearly not.

Date of experience: January 2020
Review collected in partnership with this attraction
Thank Gary_McK777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ediazt, Manager at Cancun Shuttle, responded to this reviewResponded 3 weeks ago

Dear Gary,

Thank you for the recommendation.

We're sorry about the wait upon arrival, we always aim to provide our service as quick as possible but are glad you had a pleasant experience overall.

All the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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