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“Excellent Service and Location!”

Puerto Madero Cancun
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Ranked #18 of 1,034 Restaurants in Cancun
Certificate of Excellence
Price range: $25 - $50
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Restaurant details
Good for: Large groups, Special occasions, Romantic, Business meetings
Dining options: Late Night, Breakfast, Dinner, Lunch, Delivery, Reservations
Description: The most exclusive restaurant in Cancun since it opened in June 2004. Casual and elegant atmosphere with soft music, an invitation to enjoy good food, the best service and the warm Caribbean atmosphere of Cancun, which attracts millions of tourists from around the world. Our menu features the finest selection of meats, fish and seafood imports and Lobster from Maine, lovingly prepared in our exclusive "Charcoal Grill". A privileged place where you can admire every evening, from our covered terrace, the spectacular "Sunset" that makes this Cancun a destination "must see".
Reviewed June 30, 2014

My wife and I celebrated our first anniversary dinner at Puerto Madero, and we had an amazing time! They gave us a small table looking over the harbor with a perfect view of the sunset! Gaspar was our server, and he was extremely kind and helpful! Would highly recommend it for a nice evening out! The food was also delicious and the menu had very good offerings! Very satisfied!

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Thank xdbn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,462 - 1,466 of 3,578 reviews

Reviewed June 29, 2014

We ate here on our last night. It was really delicious. Our waiter, Manuel, was delightful and very friendly. We did not find the servers to be overly pushy. We had a very enjoyable meal (surf and turf and sea bass). I highly recommend this restaurant.

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1  Thank hopeful74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014

Puerto Madero has great food. But it's their servers that ruin the experience. They seem to think that as American tourists, we have a target on our back to be conned. They are very aggressive trying to push the most expensive lobster tails even though you want just fish of half a pitcher even if you only want one glass. Please train your servers to be more polite & less sales driven - people expect a classy evening when the check is over $100. I don't support such deceptive tactics, not coming back.

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4  Thank 144adp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014

My wife and I were looking for a restaurant to celebrate our 1st anniversary. Boy did we make the right choice it was beautiful
The service amazing
The drinks are amazing the view amazing
Our waiters ISAIAS AND ILDEFONSO. Thank you for making our night special

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1  Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2014

What a lot of commotion - the evening begins with at least 4 different people introducing themselves as your waiter and a quick drink order. They serve small Evian in open bottles and charge 70 pesos each. Typically they are opened at the table but not these and of course you don't know the obnoxious price until the check arrives. Stick with Soda - opened at the table and half the price. Plates and silverware are put down, changed and changed again by different people - lots of commotion. Then they bring over hunks of food in plastic as a proxy for the menu - who want to look at fresh fish or fresh lobster wrapped in plastic? we know its dead and rotting - why bring it to the table and make a big commotion?
Then the salad commotion begins - ceasar prepared table side with 3 people - stirring, chopping, mixing, clanking and a few "Ole"- only to be interrupted when we find out that after 10 minutes they used vinegar instead of oil to make the emulsion - so its a re-start with all the commotion - come on - its a salad.
The food was OK -not great but not bad. The steak had good flavor but not right texture. The Jalepno sauce very good and the mixed salad very good and fresh. The bread basket kept kids happy and was good. The potato "soufflé" is not a soufflé - it is a fried potatoe chip that costs $15 and arrives room temp to cold. But it arrived with great fanfare. Seems like the emphasis is on the show and not the food. The waiters hovering was annoying - I like attentive service but not staring and intrusion. We were hoping for a nice relaxing evening to enjoy the lovely view and atmosphere - maybe if they had half the staff we could have had a more relaxing time. I should have counted but I must have had seven or eights different plates and silverware - a bit over done?? I couldn't stop wondering if the Evian was tap water refrigerated the entire meal and afterwards - was it Evain at 70 pesos each or just pure tourist profit?? id rather be thinking about the day and enjoying the view.

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Thank RR22RR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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