I've been to Lorenzillo's probably about 7 times and while the food is always amazing, the service could be a little better. I was with someone who ordered wine - - and asked for a sweet wine. When it came, it was bitter and when she stated she did not like it, the head waiter came over and 1) asked her why she had them open the bottle, 2) asked if she just didn't want to pay for it and 3) did not offer any suggestions for another glass of wine. She kindly gave it back and just asked for water. This was her (and her husband) first time there so I was very embarrassed to say the least. They enjoyed their food, yet stated they probably would not return. Customer Service really does make a difference. We were there early (about 6pm) on a Friday evening and hardly anyone was in the restaurant.
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