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“Always Amazing Food - - Service Could Be Better”
Review of Lorenzillo's

Lorenzillo's
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Ranked #35 of 1,089 Restaurants in Cancun
Certificate of Excellence
Price range: $36 - $83
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Special occasions, Romantic
Dining options: Dinner, Late Night, Breakfast, Lunch, Delivery, Outdoor Seating, Reservations
Dining style: Casual Elegant
Description: The restaurant that holds taste, flavors, sensations, history, tradition, evolution and modernity all at the same time. Brilliant details at every turn only add to Lorenzillo's uniqueness. From the entrance one can admire the hand carved wooden pillars that elude to the crustacean that has come to be the favorite of its world-wide customers: the lobster.
Reviewed July 22, 2014

I've been to Lorenzillo's probably about 7 times and while the food is always amazing, the service could be a little better. I was with someone who ordered wine - - and asked for a sweet wine. When it came, it was bitter and when she stated she did not like it, the head waiter came over and 1) asked her why she had them open the bottle, 2) asked if she just didn't want to pay for it and 3) did not offer any suggestions for another glass of wine. She kindly gave it back and just asked for water. This was her (and her husband) first time there so I was very embarrassed to say the least. They enjoyed their food, yet stated they probably would not return. Customer Service really does make a difference. We were there early (about 6pm) on a Friday evening and hardly anyone was in the restaurant.

Thank Erika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director de Relaciones con Clientes at Lorenzillo's, responded to this reviewResponded July 23, 2014

Thanks!

We appreciate your comments and sorry for the problems with the waiter.
we hope see you soon!

Grats!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,613 - 1,617 of 4,162 reviews

Reviewed July 22, 2014

The food and staff were great. Its a local history spot and has been there for over 100 years. We sat on the back deck and had a great view. We ordered the Stone Crab claws fro an appetizer and the lobster and shrimp for diner. Its not cheap but well worth it and the seafood is awesome.

Would definitely recommend.

Thank Jeff U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director de Relaciones con Clientes at Lorenzillo's, responded to this reviewResponded July 23, 2014

Hi!

Thanks for your comments, we appreciate your time to share it.
We hope see you pretty soon.

Grats!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

Lorenzillo's Restaurant has an interesting menu and goes above and beyond on service. The waiters were very attentive and the food was delicious. We sat outside to watch the sunset and an alligator decided to join us for dinner. Many diners from inside came outside to capture a picture or two. It made the dining experience even more interesting.

    • Value
    • Atmosphere
    • Service
    • Food
Thank 2013Asa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director de Relaciones con Clientes at Lorenzillo's, responded to this reviewResponded July 23, 2014

Hi!
Thanks for your review. We appreciate your comments, his name of the cocodrile is "Lorenzo"
We are very happy to know that your experience was good.

Grats!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014 via mobile

Restaurant setting is nice, great view.. Very nice to take photos and watch the sunset. Lots of crocodiles in the water watching you eat!
The food itself, I wasn't impressed with. We tried a few different dishes and there was nothing that wowed any of us.
Pasta was way over cooked, sauces/dips for the stone crab claws are not good.
Drinks were good.

I suggest to go enjoy the view, have a cocktail and call it a night.

For those prices (one of THE most expensive restaurants in cancun!) the food needs to be mind blowing! Not mediocre...

Enjoy cancun :)

Thank La R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director de Relaciones con Clientes at Lorenzillo's, responded to this reviewResponded July 23, 2014

Hi, we are dissapointed to read your experience with the food.
Thanks for share your experience, with this comments we can be betters.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

We had two visits during our stay in cancun after falling in love the first time. What a place. It's fantastic. The menu is amazing, outlook stunning and the food and wine spectacular. Best shrimp cocktail I have ever eaten and we have great prawns here in Scotland. Alligators swimming past your table... Oh yes!!, great staff and we will be back. Thank you

    • Value
    • Atmosphere
    • Service
    • Food
Thank Sonia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director de Relaciones con Clientes at Lorenzillo's, responded to this reviewResponded July 23, 2014

Hi!
Thanks to share with us your experience we are very pleassed to read your comments.

Grats!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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