Only used them for hotel transfer to/from Cancun Airport. Not sure why my choices of review... read more
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Transportes Turisticos Feraltar
Cancun 77500, Mexico
Open today: 12:00 AM - 11:59 PM
Review Highlights
“Used for Airport Transfer to/from Hotel. Best Pricing we could find.”
Troublemaker72
, Sherman Oaks, Ca
“Fast. Safe. Fun.”
We used this company for the 4th time. And again we had great time with them. They came in time... read more
Oksana M
holliec394
2925
Top notch transport service
Review of Transportes Turisticos Feraltar
via mobile Date of experience: December 2020
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Reviews (1,165)
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All reviews cancun airport excellent service return trip private transportation transport service within minutes these guys confirmation email playa del carmen highly recommend this company vehicle driver hotel transfer chevy flight luggage
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65 - 70 of 1,165 reviews
KristenL1179
North Myrtle Beach, South Carolina
23
via mobile
Great company to book for your transfer from Cancun to Playa Del Carmen. Excellent driver, clean vehicle and safe trip. They were a little difficult to find when we left the airport but that area is very busy with a lot of people and confusion. Once we found them it was smooth sailing. Great experience for the price. We will book with them again for sure.
Date of experience: February 2021
2 Thank KristenL1179
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joelyne K, General Manager at Transportes Turisticos Feraltar, responded to this reviewResponded June 14, 2021
Dear KristenL1179
Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service.
We hope to be ready to serve you on your next trip to the Riviera Maya.
Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
V2656KCclairew
14
DO NOT USE THIS COMPANY, if you have a problem they will just ignore all your emails and you will NEVER see your money again, just a bunch of thieves
Date of experience: May 2020
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2 Thank V2656KCclairew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Feraltar_Group, Director de Relaciones Públicas at Transportes Turisticos Feraltar, responded to this reviewResponded June 10, 2021
Hello, I offer you an apology but we would like to get in touch with you to know the reason for your annoyance, what was the ID of your reservation? In order to check your situation, we do not keep anyone's money, generally the bank takes time to make the refund.
I send a cordial greeting
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
harlemprincess01
New York City, New York
619
we arrived in cancun on february 16th. the driver the was nice but didn't know where the private home was located in tulum. we drove around for a while before the host of the house met us and directed the driver to the house. that's not the complaint i have with them. when it was time to go home, they tried to extort us for more money. i paid $165.00 US for a round trip service way before arriving in cancun. they wanted an additional $57 because they ran out of the vans that fit a party of seven. when calling to find out why they wanted to charge, an employee named alma told the driver to leave us. i showed the driver my confirmation email and the driver was nice enough to take us back to cancun from tulum.... 90 minute ride. we gave the driver a good tip but i wont be using their services anymore nor going back to mexico.
Date of experience: February 2021
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2 Thank harlemprincess01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Feraltar_Group, Gerente at Transportes Turisticos Feraltar, responded to this reviewResponded June 14, 2021
Dear harlemprincess01,
We are very sorry for the experience you had to go through and we are working hard so our service is of the expected quality We appreciate the feedback so this does not happen to us again in the future. 😔
Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. It's a pleasure to be at your service.
Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
adamdenright
Chicago, Illinois
1021
via mobile 
Broken seat and seatbelt, completely filthy and no beer or water for the 90m journey. Also they sent a van for the way back despite paying for an SUV. Promised a refund, received nothing.
Date of experience: September 2020
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2 Thank adamdenright
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joelyne K, General Manager at Transportes Turisticos Feraltar, responded to this reviewResponded June 14, 2021
Dear Adamdenright,
We are very sorry for the experience you had to go through and we are working hard so our service is of the expected quality We appreciate the feedback so this does not happen to us again in the future. 😔
Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. It's a pleasure to be at your service.
Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
letrice89
Silver Spring, Maryland
5943
I was very skeptical about booking with this company due to the reviews. I experienced no issues with my travel. My flight arrived earlier than expected, and the driver was at the airport to greet us. It was slightly difficult to locate him; however, once I called the company they were able to direct him to us. I booked a private transfer which included a large suv. The suv was a little dated. The driver was friendly. It would be nice for the driver to have change on hand for tips. I didn't have any change and had to tip him a large bill. The suv for the return trip was much more modern and nicer. I recommend booking with this company.
Date of experience: February 2021
2 Thank letrice89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joelyne K, General Manager at Transportes Turisticos Feraltar, responded to this reviewResponded June 14, 2021
Dear Letrice89
Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service.
We hope to be ready to serve you on your next trip to the Riviera Maya.
Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.