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Courtyard By Marriott Cancun Airport
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Reviews (1,030)
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All reviewsfree shuttlean early flightone nightan overnight staylate arrivalnext morningshuttle servicenice pool areashort staywake up callrental carhot tubbreakfast buffetcoffee makerplaya del carmenrestaurant stafftaxi
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Reviewed February 5, 2014

Convenient stop over before flight,with a decent swimming pool in green grounds. Food is neither tasty nor interesting, and staff works to strict guidelines: need to sign in for pool towel, arrange credit line before any bar tab...

Stayed: January 2014, traveled as a couple
2  Thank MichelineMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard By Marriott Cancun Airport, responded to this reviewResponded February 6, 2014

Dear BrigitteM,

Thank you for your nice comments about the swimming pool and our Yucatecan garden. Your input about the Food has also been discussed with our Chef.
As an explanation about the establishment of a credit line, I would like to mention that as an airport hotel the lenght of the stays of our guests is very short, usually 1 night, therefore such procedure helps us to expedite the express- check- out process. However, your valuable and experienced input has also been referred to our Comptroller department for consideration.
Hopefully you will give us the opportunity to serve you better in a future visit to this part of the World.

Lydia Garcia
General Manager

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Reviewed February 3, 2014

What a great place to stay! I booked this hotel as it is the only hotel I could find with a hotel shuttle. It was a wonderful hotel. Great shuttle service, beautiful rooms, and property. I wouldn't want to stay here for vacation, but will definitely book again for our overnight stays. Five minutes from the airport. Staff was great and very friendly. Highly recommend!

  • Stayed: January 2014, traveled as a couple
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3  Thank flyfishmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard By Marriott Cancun Airport, responded to this reviewResponded February 5, 2014

Dear Flyfishmt,
Thank you very much for your excellent review on our property. Your comments about the great and friendly staff are very motivated to all of us.Your expert opinión is very much appreciated.

I would also like to mention that we do have a Beach Club and provide scheduled complimentary roundtrip transportation over there. Hopefully you will give us the opportunity to service you there, as well.

Sincerely

Lydia Garcia
General Manager

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Reviewed January 29, 2014 via mobile

Had a late evening arrival and just needed an overnite before moving on to the hotel zone. Positives are nice clean property, beautiful pool area and shuttles to airport and omni hotel beach club. Staff were excellent and helpful. Negatives were musty room and isolated location. We had a problem calling for our shuttle pickup upon arrival as we exited the airport . should have called from the pay phones inside as they would not let us reenter airport. Other than that, great stay and will be returning.

Stayed: January 2014, traveled as a couple
1  Thank grannygearNs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard By Marriott Cancun Airport, responded to this reviewResponded January 30, 2014

Dear GrannygearNS,
Thank you for taking the time to let us know of your nice stay with us. We, the staff are pleased to know of your pleasant experience with our services. Hopefully the rainy season is over and the humidity will diminish in this tropical climate.
For your information we do have a Beach Club and provide scheduled roundtrip transportation service over there, as well.
Look forward to welcome you back to this beautiful región, in the future.

Lydia Garcia
Generl Manager

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Reviewed January 25, 2014

The courtyard by Marriott Cancun international airport is. Nice upscale hotel located near the CUN airport. This hotel would be convenient for an early flight out of CUN. The courtyard hotel is an American type hotel that offers all of the conveniences you would expect from the same type hotel in the states. They have a beautiful pool locatedr IBM

  • Stayed: October 2013, traveled on business
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1  Thank Flying4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard By Marriott Cancun Airport, responded to this reviewResponded January 28, 2014

Dear Flying4
Your expert review is very much appreciated. We are glad you had an enjoyable and convenient stay at our hotel, for your early flight out of Cancun.
I would also like to mention that we have a Beach Club and provide scheduled complimentary roundtrip over there, as well.
Thank you for your preference for Marriott Hotels, we look forward to the pleasure of welcoming you back to any one of them througout the United States.

Sincerely,
Lydia Garcia
General Manager

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Reviewed January 25, 2014

We stayed for one night after arriving at Cancun after a long flight from Europe. The reception staff were very polite, cheerful and helpful. The rooms were perfect for our needs. The location was ideal for us as we were travelling the following day by car. Easy parking, good facilities all help to make this hotel worth using. The breakfast was particularly enjoyable, being very well prepared, tasty and plentiful. The staff at breakfast were marvellous, cheerful and very helpful. The grounds were nice, unfortunately we did not get the chance to use the nice pool. This hotel is recommended. It was noticable that many airline staff also use this hotel.

Room Tip: The hotel is quiet, but a view over the garden and pool would probably be the best.
  • Stayed: December 2013, traveled with friends
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2  Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard By Marriott Cancun Airport, responded to this reviewResponded January 28, 2014

Dear Stephen T.
We were very glad to learn of your satisfaction and good comments about our facilities, the easy parking, our well prepared, tasty and plentiful breakfast but more than anything the marvellous, polite, cheerful and helpful staff. I have shared your input with the team during today´s morning meeting and needless to say, it was a great feeling and motivating note to start our day.
Thank you very much for taking the time to share your experience with us.
Look forward to welcome you back to this beautiful part of the world.
Cordially,

Lydia Garcia
General Manager

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