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Reviewed January 20, 2020

It was great, love this place. One of the better all inclusive I have stayed at. I went for my brothers wedding and they did a great job with that. The food is great, the pool is great, and the view is unbeatable.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank brettbollmancbut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded 5 weeks ago

Dear brettbollmancbut,

It was our pleasure to welcome you to Hyatt Zilara Cancun. I am grateful to read about the excellent experience you had during your stay, and wish to thank you for your positive comments.

Looking forward to your future visits.

Best regards,

Daniel R.,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

At first the Hyatt Zilara is the former Royal.
We have been here in this hotel 6 years ago, and we thought it was the top of the line. Now 6 years later a lot of things have changed.
First the good things
The rooms have the same quality and are nice and clean.
The hotel Is now a no smoking hotel, and that's good I think.
There are plenty of sunbeds , so you don't have to worry for that.
The beach is lovely and clean

The negative changes
The food is not as god and not as mutch to choose from anymore.
The bars are now opening from 11 am and there is no more beach service.
You can't get a straw when you order a cocktail, and that makes it impossible to drink it. When you ask them why, they tell you because of the environment! But they give you plastic glasses and bottles.
How about bamboo straw's?
There are not many shows at the evening's anymore, and the quality is poorly.
But its newer far to the nearby center with som bars and shows.

The whole area gets more and more overpriced, specially the price for massages, att the hotel from 120 $ and upp to 380$ at the center from 60$ for 50 min to a 120$ for 80 min. And they are not specially good.
In my view, it is more like a 3 star hotel than a 5 star hotel now.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank holgerf338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded 5 weeks ago

Dear holgerf338,

We are disappointed to read that your experience was not as you expected it to be. We are sorry that you didn't like the food quality and would have loved to know about it during your stay so we could act and offer solutions immediately. As for the bar service, unfortunately, the new state laws prohibit serving alcohol before 11 AM.

Hope this experience does not diminish your preference for Hyatt.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Just GO! It was our first time and we intend to go every year now! Get a swim up - totally worth it! Also, make reservations before you get there for CHef's Plate - was amazing and books up. The private beach dinner was also super special.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank VeeLee22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded 5 weeks ago

Dear VeeLee22,

Thank you for taking the time in providing such positive feedback about your recent stay with us at the Hyatt Zilara Cancun. We are delighted to hear you enjoyed your accommodation.

We hope to welcome you back in the near future.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Had the most fun-filled time at the Hyatt Zilara. I went with a group of 45 people so I didn’t do any reviews of the hotel beforehand and didn’t know what to expect. I usually go to Moon Palace, so my bar is high, but the Zilara did not disappoint. Beautiful beaches, the pool was awesome, and the staff is incredibly professional, warm and accommodating. I especially loved the service at the buffet. Abel and Uriel, two of my waiters on my last day took great care of me and were awesome!

Date of stay: January 2020
Trip type: Traveled with friends
Thank helecro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded 5 weeks ago

Dear helecro,

We are pleased to know that you had a fun stay at the Hyatt Zilara Cancun and that you liked our facilities, food quality and excellent service provided by our associates. On behalf of the entire team, we want to thank you for your feedback. We will be looking forward to welcoming you back.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

The Hyatt Zilara is a very nice resort! All of the rooms are ocean front. The views are amazing! The swiming pool is very large, thus, you don't feel cramped. The Spice restaurant has the buffet. It is not as large as other resorts. However, there is still a good selection of food and a good number of choices. For dinner, the Spice restaurant has varios themes (e.g., Italian, Indian, etc.). The Pelican restaurant is nice as well. It is right by the pool and on the beach. The rooms are very nice and spacious. The staff is extremely nice and very friendly! Be sure to check out the sky gym. There is a pool upstairs in the sky gym that overlooks the city. It's really nice! No complaints!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Cosmopolitan298000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded January 20, 2020

Dear Cosmopolitan298000,

Thank you very much for taking the time to write this kind review.

I am very happy to read how much you enjoyed your recent visit and to know that we managed to exceed all of your expectations.

We look forward to welcoming you again soon.

Best regards,

Daniel R.,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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