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Reviewed October 28, 2019

Could not recommend the Hyatt Zilara enough! My husband and I stayed at the resort for a quick mini moon after our wedding and we were beyond happy with our choice.

Everyone that we interacted with was so pleasant and helpful, and it made such a difference. We also treated ourselves to a moonlight dinner on the beach at Pelicanos, and our server that night, Christian, was beyond hospitable and hilarious, so we made sure to come back to Pelicanos the next afternoon for a drink. One thing to keep in mind is that drinks at dinner aren’t included in the all inclusive price, but the food itself was great and the wine options were delicious.

Our room was also great! Very spacious and comfortable, and we took advantage of the hammock on the balcony for a pre-dinner nap.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Trek664418
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 29, 2019

Dear Trek664418,

Thank you for being our guest, and for taking the time to share your feedback with us.

Our commitment as a team is to exceed each of the guests' expectations, and I am grateful to read we managed to do so in your case.

Looking forward to your future visits.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2019

We celebrated our 30th anniversary and renewed our vows. We brought along ten family members and everyone had an amazing time. The staff is amazing . Eloisa, Ligia and Kuri in the lobby and bar. Luis, Abimael, Elias, Ricardo, Julio and Christian at Pelicanos. Noe at Marie Marie's. Paty and Alejandra in the wedding Dept and Rigoberto on the beach.

Date of stay: October 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank raycowelding
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 29, 2019

Dear raycowelding,

Thank you very much for taking the time to write this kind review.

I am very happy to read how much you enjoyed your recent visit and to know that we managed to exceed all of your expectations.

We look forward to welcoming you again soon.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2019

We stayed at The Hyatt Zilara Cancun October 12-19, we were changed to this resort last minute due to ongoing renovations at the one we were orginally booked at.
I am so glad we did, the staff, resort, food was amazing.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Tracy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 29, 2019

Dear Tracy B,

Thank you for taking the time in providing such positive feedback about your recent stay with us at the Hyatt Zilara Cancun. We are delighted to hear you enjoyed our facilities and service provided by our associates.

We hope to welcome you back in the near future.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2019

We had a wonderful time at the Hyatt zilara. All of the staff are absolutely wonderful. They go out of their way to create an environment where everyone can have fun and feel comfortable. They try to get to know everyone, and within a couple of days the whole resort starts to feel a bit like family & friends. We especially wanted to thank Catalino Rayes for his hospitality. We were touched by how kind and friendly he was to us. He made sure our every need was attended to!

The entertainment is great. They throw a variety of different types of parties both in and out of the pool. We got to try many things we'd never had the opportunity to try before, like auqa-aerobics and pole dancing! They bring in acts like live bands, trapeze artists, and more. They even offer bingo and trivia. We did not once feel bored during our stay.

The room was nice and had everything we needed, plus a huge jacuzzi!

We look forward to coming back again soon. Thank you for a wonderful vacation, Hyatt Zilara!

Date of stay: October 2019
Trip type: Traveled as a couple
3  Thank Emily L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 28, 2019

Dear Emily L,

Thank you for taking the time in providing such positive feedback about your recent stay with us at the Hyatt Zilara Cancun. We are delighted to hear you enjoyed our entertainment and excellent service provided by our friendly associates, highlighting Catalino.

We hope to welcome you back in the near future.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2019

The Hyatt Zilara never disappoints! This was my 5th visit here and Ive loved every visit! I can’t wait to come back! The service and food cannot be beat. I have no reason to go anywhere else. We actually became members this time.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank jenniferbV911BG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 28, 2019

Dear JenniferbV911BG,

It's gratifying to read that your recent stay was an excellent experience We're delighted to read you enjoyed the service and the food quality.

We can't wait until your next visit so we can share another fantastic experience with you soon.

Best regards,

Daniel R.,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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