This hotel is very nice. The staff is super friendly and the food is excellant! My only complaint is a very hard bed and uncomfortable pillows. If you don’t like humidity, it’s not a good place for you in October. The staff is extremely attentive and makes the whole trip worthwhile on the beautiful property. The captain in the buffet area, Carlos, remembers your room number and name after one visit and is very helpful. The hostess, Xochiti, I hope I spelled her name right, I lost her card, is a friendly as she is beautiful.

This was my first time traveling to Cancun and I spent several hours reviewing many hotels before finally booking with Hyatt Zilara. It absoultely delivered on every aspect. If you're looking for a hotel to book and stay at in Cancun. Look no more. Trust me! From the all inclusive drinks, food, friendly staff, hotel conditions and the ocean view. It's hands down a 10 out of 10. I will be booking Hyatt Zilara next year and every year moving forward! AMAZING in every way. Lastly, Gabriel who is a staff member and pool side server made the experience even more special. Anything we needed he had it in a flash. He treated us like family and for my wife and I he is someone we will never forget. Gabriel you're the real MVP!

The hotel is weathered, worn and aged at best. There was a noticeable lack of attention to detail of exterior finishes which included the pool. We reported that the air conditioning in our room would not cool below 79 degrees three times which is uncomfortable after spending long days in the sun. It was finally corrected after we asked to be moved to another room. There was also an annoying high pitch whistling noise from the balcony sliding door which made it difficult to sleep in addition to the excessively warm temperature. The best part of this resort is the people. We received great service from the restauraunt staff, Bellmen and Spa attendants. I gave an AVERAGE rating for Service because we had to ask multiple times to have the air conditioner repaired. We have stayed at several other locations in the area and the Hyatt Zilara fell way short of our expectations in comparison.