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4,944 - 4,949 of 13,535 reviews
Reviewed October 14, 2019 via mobile

Absolutely amazing hotel .. wonderful staff with nothing to worry about .. you don’t need to step foot outside this amazing hotel . All food and drinks included . Great gym facilities and the pool is absolute stunning ..staff extremely friendly and don’t expect any tips but I tipped them which they were extremely grateful .. would highly recommend this hotel ..
Water aerobics daily with Veronica gets you moving .. what s lovely lady she is ... David Rosas whom works around the pool always there to assist you with drinks and happy smile and cleans your sunglasses whilst you sunbake ..

Date of stay: October 2019
Trip type: Traveled with friends
2  Thank Meeli19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 15, 2019

Dear Meeli19,

We are grateful that your stay at Hyatt Zilara Cancun exceeded your expectations. Thank you for your appraisal of the service provided by our hardworking associates, especially Veronica and David. We will make sue they get to know about your positive comments.

We look forward to welcoming you back soon.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2019

We had an amazing time here at Zilara. The staff was very friendly and accommodating. If you want something that isn't there just ask. The room service was top notch. The beach was fantastic and the pool side activity was great. We spent a week in heaven and will definitely go again. I read 100's of reviews of countless resorts and I cannot imagine a better experience than what we had here.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank franweis2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 15, 2019

Dear franweis2019,

Thank you very much for choosing to stay with us at Hyatt Zilara Cancun. We are glad to know that you had a pleasant stay, especially thanks to the fantastic service provided by our associates.

We hope to have the chance to welcome you back.

Best Regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019

Absolutely fantastic! We love this place and plan to return every year! Thank you for treating us better than family!!
We have many of the team members to thank!
Carlos is Spices, Shanta in entertainment, Lidia in housekeeping, Javier at Asiana, David at the pool. We truly appreciate your daily interaction and exceptional customer service!

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank tbates2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 14, 2019

Dear tbates2019,

Thank you for your kind comments and for making us part of your visit to Mexico. We are pleased to read that you have enjoyed your stay at Hyatt Zilara Cancun and are grateful to receive your appraisal of the service you received. I will be delighted to personally congratulate mentioned team members on their job well done.

Looking forward to your future visits!

Best regards,

Daniel R.,
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019

Staff and food are always top notch! I would recommend the Zilara to anyone going to Cancun as this is our third visit. The only downside is lack of working bathrooms. We had to go back to our room because they were closed or a line of people.

Date of stay: October 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Lisa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 14, 2019

Dear Lisa,

Thank you for taking the time to share the comments regarding your recent visit to Hyatt Zilara Cancun. It has been a pleasure to host you again.

We are glad to know, that even with few inconveniences, you were able to enjoy a pleasant experience at our resort.

We will be looking forward to your return visit.

Best regards,

Daniel R.,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019

This was our second trip to Hyatt Zilara and pretty much everything was wonderful! We received exceptional service from Ligia, Roberto, and Gabriel. The food was delicious, and the staff in the restaurants were so responsive. We spent most days at the pool and it was beautiful,but we did feel that more staff is needed at the pool. A few of the days we waited quite a while for drinks because there was only one server out on our side of the pool. He was running like crazy but it was a lot to keep up with for one person! If you're thinking about visiting this resort, just do it. It's so calming and picturesque. We can't wait to go back!

Date of stay: October 2019
Trip type: Traveled with friends
2  Thank Kim P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dreyn167, General Manager at Hyatt Zilara Cancun, responded to this reviewResponded October 14, 2019

Dear Kim P,

Thank you for your review! We are thrilled to have been your hotel of choice again. We are grateful for your positive comments regarding the service and food quality. Please accept our apologies for not meeting all of your expectations, our F&B director has been advised about your observations pertaining to the service in the pool area.

Hope to have the pleasure of welcoming you back soon.

Best regards,

Daniel R.,
General Manager

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