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“Can't wait to return” 5 of 5 bubbles
Review of Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Ranked #3 of 181 Hotels in Cancun
Certificate of Excellence
Dupont, Washington
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Can't wait to return”
5 of 5 bubbles Reviewed August 28, 2014

This review is a little past due, but I just love this hotel so much that I had to come back and write a review and give credit where credit is due. My husband and I stayed here a while ago for a VERY late honeymoon due to back to back overseas work. Then it was called the Royal Inn Cancun.

ARRIVAL/ CHECK IN/ ROOM; We arrived and were taken back by how beautiful the lobby was, we were greeted with champagne and it was very good. It took a while for us to get checked in and they were out of rooms when we got there ( I am not sure how that happened especially since we booked out vacation about 7-8 months out), but anyhow we had to spend one night at their sister hotel right next door they gave us a beautiful suite which was way too big for us, but were not complaining. The next day we packed up and went back across the street to our hotel. To accommodate us again we were given an upgraded suite which when we got it had a very pretty dove arrangement on the bed with flowers and a piece of wedding cake on the table that said enjoy your honeymoon. The in room bar was great it had a good selection of alcohol I didn't drink from it, but my husband did and he had a great time. Our room faced the beach so we could get up in the morning and put on our robs (which were very comfortable) and just sit outside and sip coffee or have a morning drink. The bathroom was very nice as well very spacious shower.

FOOD: The most important part the food, the food here was EXCELLENT I loved every restaurant that we ate at in this hotel. The pelican ( I believe that's the name) was my favorite. The morning buffet was the best and had different foods everyday a small portion of the food was the same, but that was like your bacon, eggs, pancakes, waffles, things of that nature. We also enjoyed the Chefs dinning you go downstairs and have dinner with a random group of people (which we really enjoyed everyone in our group was so nice), and the Chef did a great job preparing our food. My husband didn't like it as much he would have rather had the salmon (which was made for another couple who could not partake in the food that was served due to food allergies). The drinks were good not the best I ever had, but they were good and not cheap alcohol just seemed like they were stingy with the alcohol at times. We enjoyed the cafe as well we ate plenty of pastries from there and enjoyed the coffee.

POOL: that pool was amazing it's an adults only hotel so you don't have to worry about little kids running around or yelling or splashing and making to much noise.

BEACH: The beach water was BEAUTIFUL and you could actually get in the water, not like the water in Cabo at the RUI Santa Fe. We really didn't spend much time on the beach :-(, we did a lot of attractions, which we later regretted that we did one everyday which made our time there go by too fast.

NIGHTLIFE: We enjoyed going into the city and going out at night we partied at the clubs and had a great time. The taxi drivers take you right to the heart of the town to party and gave good advice of where to go based on what you like.

Long story short this is a fabulous place to say if you just want to go with your significant other, or a group of couples. We loved that is was adults only, and no we didn't see any inappropriate things either with it being adults only.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kandi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, August 29, 2014
Dear Kandi T,

Thank you very much for taking your time to share your review about your belated honeymoon experience with us in such detail.

We are truly excited to know that despite the unpleasant start of your vacation you had the truly wonderful and memorable experience.

Once again, thank you very much for your feedback and we hope we will have the privilege of hosting you again in Hyatt Zilara Cancun in the near future.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,093 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,295)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
New Providence, New Jersey, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 28, 2014

This by far is the best adult vacation me and my beau have been on. I highly recommend the swim-up suite which was amazing. The food all around is excellent. The room is beautiful. We had a wonderful housekeeper, Olivia who brought us whatever we needed including fresh bathrobes daily.
I had a perfect hot stone massage by Perla at the spa. The food at the restaurants were gourmet and super yummy. The music was fabulous by the pool. The shows were A1. We had a wonderful vacation! I highly recommend this place if you are looking to get away with your special someone.

Room Tip: We highly recommend the swim-up suites. How perfect to be able to step out of your room off of your...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, August 29, 2014
Dear Christine M,

It was a true pleasure to welcome you to Hyatt Zilara Cancun for a romantic get-away and we are truly happy to read your wonderful experience.

We are excited to know you very much enjoyed your beautiful swim up suite, fun entertainment, relaxing spa treatment and great service.

Thank you very much for recognizing Olivia and Perla by name and be assured we will share your kind words with them.

Thank you very much for your comments and we are very much looking forward to hosting you again during your next vacation.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schwenksville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 27, 2014

This is our 7th vacation to Cancun and this resort is by far the best we've ever stayed at. From the time we arrived our family of 4 has been catered to personally without being charged extra. David at the pool side has gone out of his way to make us feel special. He even took us on a personal bike tour. He is such a hard worker, along with Frankie, Evian and all the staff we encountered. I'm already making a list of names and plan to write another review when we get home. I have never wrote a review (whether good or bad) about a vacation, but this hotel and staff are truly wonderful. Keep up the good work, and I know we'll be back.

Room Tip: All views are beach front, you cannot go wrong
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, August 28, 2014
Dear Robert M,

Thank you very much for allowing us the privilege of hosting you and your family for your well-deserved vacation and for taking time out of your vacation to write this review.

We are truly thrilled to know you are having an excellent time and especially enjoy the fun activities and personalized service.

Thank you very much for recognizing our valued associates such as David, Frankie and Evian and be assured we will share your kind words with them.

Please know we will make sure you continue enjoy the remainder of your stay at its fullest!

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 27, 2014 via mobile

Coming here I was a little nervous trying out a new resort since we've traveled to cancun 6 times and this one being the first time at the Hyatt and I have to say it's been the best vacation ever. The best part was really the staff and the entertainment crew. EVIAN and DAVID were amazing and made sure that my family and I had the best times of our life. David even took us on a personal bike tour and Evian played soccer and activities all day with me to keep us happy. They worked so hard to make this a great vacation and going home will be the one of the most upsetting things i will have experienced in a long time. This place is amazing! And the best part... No kids:)

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank lillmonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, September 2, 2014
Dear lillmonte,

First of all thank you very much for choosing Hyatt ZIlara Cancun for your family vacation and for sharing your truly positive review with us.

We are excited to know that you had the best vacation, especially due to the personalized service provided by our dedicated associates, such as Evian and David who offered fun activities for you.

Please be assured we will share your kind words with every single one of our associates and they will certainly be proud to know they were able to influence your experience so positively.

Once again, thank you for your feedback and we are very much looking forward to hosting you again in the near future.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 27, 2014

This hotel is absolutely amazing. They have many hotel activities for people to do. The events coordinator David really showed us a good time. He made us play volleyball and we got to play bocce ball on the Sands I really enjoyed staying here and I think it's perfect for families of 18 and older. I would definitely come here again.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catacombs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, August 28, 2014
Dear Catacombs,

It was a pleasure to have you as our guests and we are excited to know that you had a great vacation and especially enjoyed the fun activities with our Sports & Entertainment team including David.

Be assured we will share your kind words with him and all our associates who will certainly be proud to know they positively influenced your experience.

Thank you very much for your feedback and we cannot wait to welcome you back to Hyatt Zilara Cancun during your next Cancun vacation.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 27, 2014

The rooms are absolutely beautiful.I had a fantastic time. I would recommend this hotel to anyone. Any thing you could want is provided, and the staff was extremely accomodating. Entertainment employees even led volleyball in the pool.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Megan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, August 28, 2014
Dear Megan R,

Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your experience with us.

We are excited to know you had a fantastic time while enjoying the beautiful suite, fun activities and excellent service.

Once again, thank you for your feedback and we cannot wait to welcome you back in the near future.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 26, 2014 via mobile

Located between the Caribbean and the Cancun lagoon enabling great views on both sides of our spacious rooms. Staff is very friendly an helpful. We really liked the smile and joy of Hector as he made or day start of well, everyday
We enjoyed breakfast and lunch but did not like the diner buffet. The choice if 3 other restaurants was a good alternative. The Asian restaurant can be recommended. The beach and the beach parties are awesome.

Stayed July 2014, traveled with family
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, August 29, 2014
Dear Paul S,

Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your review with us.

While we are truly sorry to know that the dinner buffet was not to your liking we are pleased to read that you very much enjoyed all other dining options, as well as the beautiful suites, great view, fun entertainment and great service provided by our dedicated associates such as Hector.

Please be assured we will share your kind words with every single one of them.

Once again, thank you for your feedback and we cannot wait to welcome you back in the near future.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Zilara Cancun

Property: Hyatt Zilara Cancun
Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#3 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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