This was our third stay at this location, but the first as a Hyatt property and I will say that it is not quit the place that it was, but they are working very hard to get back to that, under the new management. We had been watching the reviews from when the property sold and had been a little worried that the place that we have narrowed down to what we believe is our best value was not going to be up to the standards that we had quickly become accustom to in the previous two stays. We booked the Hyatt and celebrated our 32nd wedding Anniversary with them and were not disappointed. Some of the staff that we had gotten to know still remain and had remembered us, and the other members are genuinely wanting to make you feel like this place is a home away from home. They are still interested in selling you a Time Share but do not burden you with it. The staff seems to be a little stand offish, but not in a bad way, we had no problem interfacing with them nor did it seem like we were bothering them. We would like to personally thank Migel,Hector and Louis from Spice, Guadaloupe, Solomon, and David you guys really made our stay, our Anniversary very special. Thank You for you kindness and friendship and we hope to see you again soon. In short this is a Great Place To Stay.
Steven and Kelly C.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort