This is our six trip to an AI in Mexico. They do a very good job at this resort.
We visited for a week in February with our daughters aged 19 and 22. The rooms were spacious and clean. Well appointed washrooms with large showers and great water pressure.
All of the rooms overlook the sea.
They ask you during check in when you would like to have your room cleaned in the morning and when you would like the turn down service. They were pretty good at meeting those time frames. On Friday night they did not come.
Most of the staff were very friendly and hard working.
Kudos to Charly in Marie Maria's, Guadalupe in the lobby bar, Paul on the beach and Astrid in Guest services.
Buffet food was good when it was hot. Cold/warm is a common problem and one of the reasons I don't like buffets. Breakfast, lunch and dinner at Spice gave you the option of having them make an omelet, pasta or a carvery.
We visited Asiana twice and the food was good but we felt that it was not as good as Marie Maria's. Service was great during all of our visits- very accommodating and helpful.
Pelicano's had great breakfasts and lunches although we preferred to eat in a shaded area at lunch we were told that it would be 20 to 40 minutes before we could get a table for the four of us. We sat in the hot sun to avoid the wait but watched as two or three shaded tables sat empty.
Thursday night's Mexican night in the ball room was very entertaining. The Mexican themed food was hot and tasty. They feature Mexican dances and a band. We enjoyed the whole show.
The sport's bar has a couple of pool tables, ping pong table and a couple of large screen televisions. They played many of the Olympic games on the screens which was great. They have a fully stocked self serve bar with liquor and wine but you have to ask for beer! Not sure why they don't have it available.
Thanks for the free Wi-Fi. I don't understand why all resorts at his level don't offer it.
Lobby bar was good but as mentioned by others the cigarette and cigar smokers ruin it for those who would like to relax with a drink and enjoy the entertainment.
The early-rising-lounge-keepers were alive and well a this resort. We had no problem getting loungers on the beach at any time of the day. We prefer the beach anyway. Drink service was spotty on the beach sometimes good and other times not so much.
Very little pressure to do the time share or whatever they call it. We politely said no and that was it.
We love the beaches, weather and the people of Cancun and would consider returning to this hotel.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort