Ok, being a travel agent and knowing this area like the back of my hand, I am giving an UNBIASED review. I was such a fan of The Royal Cancun as I LOVE The Royal Playa del Carmen (since that IS the only The Royal left).
The name changed in November at the Cancun location to a Hyatt Zilara. Rooms still fantastic, beds even better, but alas, food slipped. I know Hyatt entered this arena with little experience if none operating an all inclusive hotel and made TOO many changes up front and really upset a lot of people, both internally and most importantly their clients and even agents. When I was there in early December, I too, was confused on why they changed things so drastically. I understand they need to separate from The Royal, but not in food quality. I am happy to say that they saw the light and are now adjusting to a similar menu as before but still creating that separation from The Royal. Food quality is much better, presentation is also better. I think all the horrible reviews that took place at the beginning was justified and I agreed with many of the reviews, but give it a 2nd look, I think they worked most of the bugs out. Hyatt just took ownership of the Barcelo in Cabo (fantastic property) so that is their 2nd all inclusive with more to follow.
NO more exchange privileges obviously with the Gran Caribe Real next door. UNLESS you are having a destination wedding at The Hyatt Zilara and have family staying next door, that is the ONLY exception. Email me for more information!
So, take advantage of this ALL INCLUSIVE ADULT ONLY resort with Jacuzzi for two in every room and have a wonderful experience from their outstanding staff!
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
- Reservation Options:
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort